No one's "perfect" and my rating reflects the adage "there's always room for improvement". You've already gotten more from me on this survey than 90% of all the other requests I've been asked to do.

There were some piece of backsplash that were not included in the materials that the contractor arrived with. We had to reach out to the office to ask and someone is coming tomorrow to take measurements and view the issues. We hope this can be resolved in the next week to 10 days.

Our experience with Mad City bath from the quoting to the install was excellent. They made sure we knew exactly what we were getting and the install was done perfectly. We couldn’t be happier with the finished product.

It was an excellent all around experience. From the sales person to the installers. Very Professional!

The cabinets are absolutely beautiful, so stylish so modern and so classy.

Everyone was very polite. I absolutely love my windows.

The installer was excellent and very knowledgeable we are very satisfied with the job he did

Measured wrong the first time, reordered and installation went good. Found a bad screen at walk through. Now waiting for that to get fixed.

So far so good.

The two men who did the work were friendly and professional. Listened to my suggestions and answered all my questions. Timely. The salesman, I believe his name was Troy, who came initially was also great! And of course I loved the finished product. One other thing about the workers is that they were very clean even vacuumed. The only person I was not terribly happy with was the woman on the phones.

Windows seem to be good. Installers were quick and professional

Refaced all my kitchen cupboards and handles, although I am waiting four a return visit only because handles for 4 drawers too large. But Erin was very polite, excellent workmanship, took his time to do it right and only took a few days. I would definitely recommend this company based on Erin who did my kitchen.

They did exactly what they said they were going to do. The price did not change, That was quoted to me. They were in and out in no time at all and no mess to clean up. They Left my bathroom in great shape. My bathtub is perfect. I love it! Thank you so much Mad City!!

Had a shower put in a few years ago and just had them removed lace 19 windows.
Excellent products and excellent service

I wouldnt....my experience was horrible and very disappointing considered we were promised an amazing professional experience by the sales rep and we believed it but got the opposite

Pushy salespeople and wildly expensive, left my bathroom a wreck with more repair work to do than before they came

Very happy with our bath and windows

Professional and excellent customer interface

They were very nice people very efficient answers. Any questions Did a great job with clean up.

The Duluth install them was fantastic and did wonderful work. I could not be happier!

Quality of product

They insisted they would have to replace my brand new plumbing and it would be guaranteed. I hate using the new showers. I replaced both of them. Pushy salesman and the main installer I dealt with was sarcastic and pushy.

We had just an excellent overall experience with Mad City! Our workmen, Steve and Dean did a wonderful job. They were so efficient in all aspects of the job. Excellent cleanup too! The plumber Phil was equally excellent! We are absolutely thrilled with our new shower, and can't recommend them, and Mad City, enough! Thank you everyone!

I LOVE the windows; it is the installation that I am completely unsatisfied with. On June 10th, A field manager came to my home to inspect those 3 windows that were installed on June 2nd, he agreed with my concerns and wrote down the details that I was not pleased with, he also took photos of those areas. He told me I would be getting a phone call and that has not yet happened either.

Difficult to get hold of person that could answer questions. Was transferred or told to call different people for the same question. Vague answers given.