Countertop Installation crew was substandard, unprofessional AND obscene. Product was nothing more than pressed board wrapped with vinyl. 3 days after install the board warped. Called their service Dept. and was told they would send a tech out to correct. Week later tech tried to correct the problem after spending over an hour here he stated that the top should be replaced. 3 weeks later service called to schedule ANOTHER tech out. I was so frustrated I told him no more techs to fix something that could not be fixed. I told him I was through with Mad City and they should at least give us 25% refund for the faulty installation. Service said that was not possible but would continue to come out and try to correct the issue. Seems Mad City has quite the scam going on here. They sell you overpriced substandard product and offer life time service on their terms. Well as WC Fields once said "there is a sucker born every minute" and this time It was us.

The installation staff headed by Joe was excellent. Joe & Mason with 2 other helpers installed the tremendously updated cabinets over a 4 day period. They kept our home neat and cleaned prior to leaving every day. A wonderful experience

You don’t have -20 otherwise I’ll choose that
You guys are always saying that are professional, well not the people that worked here it cost me about $1000 to get everything right and you just vanished

Work was done well and in one day. New shower is beautiful.

First, they said it would take about 2 to 3 months and, then I can start my payments. We'll, they came in a week and I already got a bill. When I wasn't prepared for what so ever. Got the bill before i got the windows in. Plus, the lip to pull open isn't as big as the rep said they would be. My kitchen window is in ********, the frame is uneven. Also, my front 2 windows are supposed to not have a middle when it does. I was disappointed with that. The rep said they would look a lot bigger and the difference i see is that they look taller. I don't think they were worth $14k.

Fast, efficient and very polite

Excellent work. They showed up on time and took extra care moving around the house. They informed us of their progress often and kept asking if we had any questions. Overall a quality experience

I enjoyed the whole experience working with Mad City.

I love the finished shower! The process was extremely easy, quick and very professional. Everyone involved was open about the process and expectations And completed the install on time.
The financing was very easy to obtain and great interest rate, 0% .

The sales and installation team bothe do a wonderful job. Very consious of your property when installing. Prompt and completed the project of 13 windows in a timely manner

I would highly recommend Mad city! The process was painless to order windows, the personal were friendly, answered questions! The installers were timely and neat! The finished product is beautiful!

Quality of the product is why I would recommend it. The pricing and the high pressure sales pitch is why I might not.

Very knowledgeable staff and installers. Answered all questions

The experience was great from beginning to end. The work was performed way ahead of schedule. The work was done in 3 days as promised

Cody and John worked hard to get two showers done in one day. The showers look and function great.

Installation crew of Lon and TJ were exceptional in their cleanliness and professionalism.

Quality and warranty are second to none. The one-day-turnaround was astounding!

Over all it looks nice. If time wasn't of the essence, we would have requested other companies to quote the job. Yes, we would show friends and family Mad City’s finished product in our home. That way they can make their own decision if they liked what they saw.

The whole team at Mad City have been great to work with

Production team is top tier.

I'm very happy with the entire experience! The installers were very professional and polite.

Sales rep (Zach) very professional ,answered all questions.

Professional, responsive and easy to work with.

The sales representative was very polite, explained in detail all what was going to take place. Went through the process and the products. Financing was a breeze. CJ the installer was very pleasant, explains as he was doing the job. The plumber was very nice, told me what he did, how the drain was going to work. From start to finish everyone involved was very professional, kind, & courteous. I even worked in a room across the hall, the noise level wasn't bad at all.

This is my second time using Mad City. They did some windows for me last year. I knew their work and am glad I used them for my shower remodel.