We ordered a shower door for the stand up shower Mad City installed. We had to call twice for them to complete the order and charge our card. The shower door sat in the Fargo, ND warehouse for three weeks until we called and asked for an update. When the technician arrived he discovered one of the panels of frosted glass was defective. So Mad City ordered another door. That was two weeks ago. We’re still using a **** shower curtain in a $18,000 stand up shower and haven’t received an update on the door but you have the nerve to send me a customer survey.

The worker's worked efficiently & professionally.

I would recommend this company. If you can get past the lengthy sales pitch they do have a great product.

We would highly recommend Mad City to our family and friends..

Did what they said they would do!

Window trim is different that what was delivered, was told better water pressure and there was no increase, project was more like roughed in and not a finished project and I was under the impression that the shower walls would go to the ceiling and not end a foot short. The window is smaller than I was anticipating.

Extremely satisfied with Troy and his crew! Excellent work!

The windows are prefect and I would recommend to get them

the guy who came and sold the job, wasn't correct in his products. then the one who measured, said you were going to do the wall board fixing and all we needed to do was paint and get new flooring. the plumber took our shut off valve out and took the pipe, my husband wanted. he also walked on my floor and carpet not what was on the the floor to walk on.

Our experience was overall wonderful! Initially, our sales rep stated we would need a custom sized door but marked standard size door on the form, so there was a bit of a delay on install day while they got to the root of the problem. Instead of installing potentially the wrong unit, they sorted out what was promised vs what was most appropriate for our home, had the install tech come back to give his recommendation, and then a couple of weeks later they installed the standard size door. Installation went faster than expected on the day and the door looks amazing!

Like the whole process. Craftsmanship and materials being a big part of why we chose Mad City. Warranty being a main factor. Liked that your staff were friendly. Thank You for a job well done.

Great work n excellent product.

Quality is good, but thought it was a little pricey

My installer did a wonderful job.

They were very good but my screen keep moving so one day I'm scared there going to fall out

Installation was done great.

Due to pricing, I don't know if I'd recommend, but if price was not a factor I would definitely recommend.

The guys that installed the windows were extremely professional and reviewed the procedures before and after install. Excellent communication and all….Also clean up was perfect!

Impressed with the quality of work.

I already have recommended them to people I know. Great product, great service, competetive pricing.

Everyone was very nice, the installer was friendly, concerned about how I wanted things, cleaned up after himself, went above and beyond making it look nice

Very good experience in every way.

Really we liked everything from start to finish.

I am waiting to get windows finished

Everything. There wasn't a single thing we didn't like. The attention to detail was what drew us in and the time that was taken to explain everything including helping us get financing when we couldn't afford it otherwise was what sold us. We didn't mind the wait for our window as it was well worth it.

They did a quality job in the two days they specified

Arived on time. Very friendly and knowledgeable. Very willing to answer any questions I had.

Saw a sales representative talking to a potential customer at Sam's club. I told her I just had a shower installed by Mad City. I told her they consulted me about everything. And they cleaned up when they were done.

What we were demonstrated and sold was not exactly what we had installed.

We were so impressed with the entire process of working with Mad City. From sales to paperwork to installation to final product. Everything was easy to understand and worth every penny! Highly recommend!

I originally had a great experience overall with Mad City. It took a turn after the installation.

Explained everything and took our feedback. Cleaned up well after finished with the project.

Very professional from start to finish. Installer was very meticulous.

Gardner did an excellent job!!7

Efficient, great customer service, quality of workmanship and products.

We received a good presentation at the first appointment giving us an opportunity to express what exactly we were wanting done. We are elderly couple requesting some special accommodations in the design and making it all fit in a small area. The price was very reasonable for us. The contract was explained carefully for us to be sure we understood what we were signing and the warranty explained. The areas that are being served by your company made us comfortable in your reputation and safety in dealing with you. Thank you.

Great professional sales and installers

They were prompt and when they had to come back to complete the project they came when they said they would.Aaron B. was wonderful.

Cleanup after wasn't the greatest. I'm surprised that they didn't fix more of the issues they cause. Broken tile on one wall. Drywall seems where popped on another wall they worked on.

Great communication throughout process.

Everything from start to finish was wonderful. installation was awesome. very professional and kind group of men. would recommend Mad City 100%

They did a nice job installing our new shower. The only thing I did not like was when they took out the old shower the saw went through our exterior wall and cut several lines in the wall by accident. The part I didn't like was the patch job to fix the holes in the wall. It was not well done like the rest of the work was.

Overall, great job, compliments to the entire Mad City team we worked with, money well spent.

Loved the one day service, it was a big reason why we chose them! Very happy to not have people in & out of the house for many days! Very friendly people, always answered any questions.

Always welling to answer questions about the project and there professional way in completing a Beautiful walk in Shower. I Love it!

How friendly,hard working stayed til he finished and cleaned up

Had three guys (Austen, Evan and Rob) come over to install our windows. They were absolutely great at what they do. Thanks again guys 👍

Fast and easy

Very professional and completed very fast.

I would strongly recommend these guys to anyone and their work.