Absolutely easy, walked us thru the process.

The quality of the products and professional installers,.

Everything went just as was told to us when we had our estimate. Very pleased with the whole deal.

3 hours late and took an additional $2850 from my checking account and held it for 6 days.

We really like the windows. The guys who put the windows in were very nice to work with. The clean up was poor. There was a lot of stuff left on the ground outside of each window, we had to vacuum out the inside of almost every window because of the shavings from when they drilled windows in, and also had to vacuum better on parts of the floor. Where the trailer was parked, we found many screws, nails, broken glass, and wood chunks etc. laying around and that is where we park our cars. Lastly, we were charged for new j-channel that the installers said we did not need, and they took it with them, we should not be charged for that j-channel.

The windows look gteat! professionally done the guys were very good at putting them in, inside and out.
And very nice guys,.
Knowledgeable about their work.

We were fortunate to have Levi as the installer for our tub to walk in shower conversion. I was home the entire time so was able to observe Levi’s work. He did an absolutely fantastic job. His attention to detail was exceptional. He arrived about 8:15 am and didn’t leave until about 6:30 pm. He was as thorough on his last hour as his first. We are extremely pleased with our beautiful new shower.

The installation team did an excellent job and gave us minimum exposure to the outside cold.

The product quality

Everything went as planned. People very respectful and got the job done in a few days. Everything was cleaned, inside and out. Looks very nice.

I would recommend the installers, but buyer beware the fast talking sales person. See comments under #5 below.

Very professional all the way through the installation, very careful of my house and furnishings, and a beautiful walk-in shower. High quality materials and workmanship.

nothing is perfect

Dry professional, looks great! I’m very happy with my new shower!

They were prompt and efficient. Quality work and very happy with end result.

Done in one long day, but it got done and my husband loves it.

We are pleased with extra warmth of the windows, even during January’s “deep freeze” in northern Minnesota and would recommend them.

The guys were down to earth clean good humor and considerate

Staff interactions. Cody and Brayan installers where committed to doing the job right. considerate of our home, responsible for last minute changes and did the job quickly.

I highly recommend Mad City for your window and bathroom needs.

Everything from the sales rep, to communication while we waited for our custom items to be made, through installation - everything was top notch.

Very satisfied with the quality of product and especially the installers.

Three of the nine windows were not sealing--and that is why we called the company after replacement. The explanation was we have to work with it a few times for it to seal. After we called regarding our concern the salesman came out and said he would call back. Two of the windows appear to have corrected but the upstairs window is still not sealing and that is why we replaced that particular one in the 1st place. We are not happy with the replacement and our need to deal/work with it to fix it. We need someone to fix it--especially considering the expense of the windows and the guarantees associated with the purchase. The salesman has not called back again yet. And we are in the coldest stretch of the year.

Everything with the sales and installation was awesome. But we encountered a issues and it took almost a month to get someone to talk with or schedule to come fix.

Everyone was responsive and available to any questions I had throughout the entire process.

The sales person who came to my house (Charlie) sold me these windows when I was very ill and bed ridden. I only recall parts of him being here and don’t recall discussing the price. When I became well enough, I realized I had purchased the windows but could not find any paperwork or invoices where I could see what I had signed and agreed to.. my score reflects the actions of Charlie, the sales person who came to the house while I was sick in bed. He should of rescheduled the appt.

Product, personnel, and workmanship were all topnotch.

Fast, efficient with a great end result.

Quality, and service

All around great company. Sales rep, very professional. Installer and plumber very professional also. Very accommodating when we asked questions or just wanted to take a look at their progress.

They were all very professional. The work was very good. The only thing that holds me back is the price.

From the start, everything was well explained with no high pressure sales pitch. The install team were very professional & did a great job. When we had a post-installation issue, the ease of communication & responsiveness was impeccable. I would not recommend any other company but Mad City.

The salesman told me that a TEAM would be coming out to install my patio door that I ordered. Only one guy came out. That guy, even tho by himself, did a great job of installing it. Took a little longer but never the less a great job. Professional, easy going. 2 thumbs up for him!

There was great communication, very reliable and prompt service, and everyone was very courteous.

I have already had people asking me who did the work, it’s a no brainer that Mad City needs to do your next project!!!

Job was done quickly, widows look great. Friendly courteous workers.

Damage done to my bathroom hasn't been repaired yet and the shower door doesn't close fully.

Brian was very professional and did a absolute incredible job. There was one day, when another window technician, I believe his name was Cody showed up to help Brian. He was also very professional and courteous. Even though he would be in the middle of a window project, we would ask him a question, and he would drop everything and address our concerns. Definitely feel that Brian and Cody were very respectful, courteous, and professional.

Octavio’s was a great carpenter and kept me involved in the disention making

See item 5.

The quality and professional experience. Done well and on time.

Octavia, the installer, was very good. He knew what he was doing. Very good employee.

I am an elderly single woman and it was a very convenient way to improve the quality of my house. I didn't have to
to navigate finding a contractor and researching windows, etc. which has kept me from doing the much needed work for my old but loved house. The work was done in two days by an effecient crew. They loved my old woodwork and they took care
in preserving it. I am amazed at how much lighter my house is - it actually feels like a new house. I am a very satisfied customer.

We are very happy with the results of our new shower! Great communication and quality work.

Friendly associates. Good work. We do love our new windows, which are not letting in the drafts that our old ones did these days in mid-December!

Everything went so smoothly from the beginning.

We are concerned about the trim work around the windows in and out. Caulk seems to be the seal not what we expected. And I can not get glue off the windows, I expect the windows to be spotless and all the do is smudge.. Reading how to remove stickers on the windows there should have never been stickers glued in the first place.
I call the day after they were installed and have not heard back Yet.

didn't, but finally did, respond to call back request, issue is still not resolved-hope that happens soon.

they did a very good job all around

Over priced.