Absolutely easy, walked us thru the process.

The quality of the products and professional installers,.

Everything went just as was told to us when we had our estimate. Very pleased with the whole deal.

3 hours late and took an additional $2850 from my checking account and held it for 6 days.

We really like the windows. The guys who put the windows in were very nice to work with. The clean up was poor. There was a lot of stuff left on the ground outside of each window, we had to vacuum out the inside of almost every window because of the shavings from when they drilled windows in, and also had to vacuum better on parts of the floor. Where the trailer was parked, we found many screws, nails, broken glass, and wood chunks etc. laying around and that is where we park our cars. Lastly, we were charged for new j-channel that the installers said we did not need, and they took it with them, we should not be charged for that j-channel.

The windows look gteat! professionally done the guys were very good at putting them in, inside and out.
And very nice guys,.
Knowledgeable about their work.

We were fortunate to have Levi as the installer for our tub to walk in shower conversion. I was home the entire time so was able to observe Levi’s work. He did an absolutely fantastic job. His attention to detail was exceptional. He arrived about 8:15 am and didn’t leave until about 6:30 pm. He was as thorough on his last hour as his first. We are extremely pleased with our beautiful new shower.

The installation team did an excellent job and gave us minimum exposure to the outside cold.

The product quality

Everything went as planned. People very respectful and got the job done in a few days. Everything was cleaned, inside and out. Looks very nice.

I would recommend the installers, but buyer beware the fast talking sales person. See comments under #5 below.

Very professional all the way through the installation, very careful of my house and furnishings, and a beautiful walk-in shower. High quality materials and workmanship.

nothing is perfect

Dry professional, looks great! I’m very happy with my new shower!

They were prompt and efficient. Quality work and very happy with end result.

Done in one long day, but it got done and my husband loves it.

We are pleased with extra warmth of the windows, even during January’s “deep freeze” in northern Minnesota and would recommend them.

The guys were down to earth clean good humor and considerate

Staff interactions. Cody and Brayan installers where committed to doing the job right. considerate of our home, responsible for last minute changes and did the job quickly.

I highly recommend Mad City for your window and bathroom needs.

Everything from the sales rep, to communication while we waited for our custom items to be made, through installation - everything was top notch.

Very satisfied with the quality of product and especially the installers.

Three of the nine windows were not sealing--and that is why we called the company after replacement. The explanation was we have to work with it a few times for it to seal. After we called regarding our concern the salesman came out and said he would call back. Two of the windows appear to have corrected but the upstairs window is still not sealing and that is why we replaced that particular one in the 1st place. We are not happy with the replacement and our need to deal/work with it to fix it. We need someone to fix it--especially considering the expense of the windows and the guarantees associated with the purchase. The salesman has not called back again yet. And we are in the coldest stretch of the year.

Everything with the sales and installation was awesome. But we encountered a issues and it took almost a month to get someone to talk with or schedule to come fix.

Everyone was responsive and available to any questions I had throughout the entire process.