Fast response

The customer service needs to be better- When calling to ask for a quote for a new car on an exostingy policy- it took over 24 hours . After zero reaponse I called and was waiting for the car based on the quote, I was told the person who handles left early. That was not a good answer and there is zero follow up. I probably will cancel my policy ina. Year and find a better agent.

Also appreciate help on lower price

N

Quick service. Found me a better price on one policy.

Incredible customer facing team

Very helpful and quick to resolve issues.

Andrew was great to work with. Stayed on top of my closing as it changed but honestly everything was done for me, I really did not have to do anything

Our agent was amazing. She guided us through the process of an out of state purchase.

The knowledge, professionalism of all staff and the fact that I never felt rushed or pressured.

The knowledge and understanding of what exactly is required when an Insured is to be insured without a vehicle (by the Agent) was truly valuable.

Both Reps I talked to were very helpful and responded to my inquiries in a very short time.

Tyler was very helpful, had great follow up and quick response. Great customer service and professional.

This time, I called to request to add my new vehicke to the police and I was assisted immediately and everything was perfect. I had my new vehicle added in some minutes

Too expensive

Efficient. Agent Teri Milleker was excellent

Quick response and fair prices

Jenn did an outstanding job, she was able to find the best insurance for our needs and was extremely knowledgeable. My wife and I were moving back from Germany, purchasing a new home, car, and shipping our other car back to the states, yet Jenn made the whole transaction extremely smooth and enjoyable.

My agent, Jenn Buskirk has been reliable, has great communication skills, and thorough.

I liked that the knowledge and professionalism of that Carolina Yanovich and the Insurance staff, were able to address all my questions in a timely manner and were very understanding and guided me through the process of combining my home and auto insurance into one package. Everything was clear and very well presented. Thanks again to Carolina Yanovich for her attention to all the details that went into my insurance policy with Long and Foster Insurance.

We were given a few options. Our questions were answered promptly. Switching insurance was seamless. Thanks Mike!

Everything was handled quickly and very well … very happy with customer service provided by David !!

My home owners went up 40% in year 2

Andrew Robertson is the best of the best. His knowledge and customer service is second to none.

You guys are seriously amazing. I recommend yall to anyone at my workplace who’s looking to buy or sell. I appreciate yall so much! Special shout out to James, he’s the coolest!!!!

Greatest insurance agency and agent!!

Professional, courteous and efficient work.

I worked with a L&P "re-market specialist" to transfer our homeowners and auto insurance. He was outstanding. He listened and asked pertinent questions, he used his expertise to build a very nice package that was substantially cheaper than what we had. Throughout the process he was friendly and professional, and the communication was thorough and informative. I would recommend him wholeheartedly and with no reservations.

OMG Jenn is SO nice, she never goes on tangents and she really knows her stuff! You would think she has been doing this for over half her life, its crazy how well she knows her job. Please give her more money and never ever lose her.

Phone call was answereed quickly and I spoke to a real person that had all my answers and followed up regularly.

Renee Cole was absolutely amazing! She is very knowledgeable and guided me throughout my home buying journey with ease.

Loved working with Carmen! She's knowledgeable, pragmatic and fun. Also enjoyed the one stop shopping--one phone call and I had a broker, loan, insurance, and movers in addition to a great realtor.

Very pleasant and helpful people!

They were very fast and efficient in getting my car fixed. Easy to work with and very clear in explaining the process.

My agent Bruce Whited was excellent. But, I was disappointed that L&F didn’t reach out to me before my expiration date to give me guidance. I had to reach out to L&F to find help

The process was easy up front and the prices were great. However, I did not know I could not contact L&F for any future changes or issues. I was instructed to contact Travelers directly. Later I received contact from L&F they made a mistake and didn't process my Umbrella policy. I'm not sure how or why it took 6 months to figure that out. Once we corrected, I received four separate applications and my rep said she didn't send them all. She couldn't tell me when the payment would draft or even how much for over a week. The policy never showed up in my Travelers account. Today I received 3 policy documents for the same policy with different prices and an effective date of tomorrow. When I called travelers they said its actually not effective until May. This is the worst experience I've ever had with insurance. Travelers is relatively easy to deal with, however I wanted a personal agent, not a customer service number. The persons assigned to me with L&F have provided less than satisfactory service. Quite disapointed. Cancelling my auto policy tomorrow and pricing out all other with other brokers. I won't be using L&F again and would not recommend them to friends.

My agent was very knowledgaeable, professional and quick to get my Home, Auto and Umbrella policies in force.

Joe is an excellent agent and always extremely helpful and thorough! Highly recommend him!

Josh understood our inquiry and worked diligently to develop and present a solution that worked for us.

They were very good identifying a better insurance option covering my different needs. Also were very fast updating initiation date requests.

Phone answering systems and turn around time need to be streamlined... I was chasing my agent and the information needed for a month- very time consuming on my end. But the best product was found and credit card accepted in adequate time to keep me on the road at a good price as well as insured...service was painfully slow (3/4)and flawed but end results(9+ excellent)!! Agents always pleasant & professional in person when reached.

Good pricing and agent finds the insurance

John Hawkins as great to work with and kept us informed during the entire process.

Responsive

My experience was smooth & easy

Efficient and courteous

Andrew was so great to work with. Knowledgeable and quick responses.

It's a painless experience anytime I need to make a change to our policy. I always receive a timely reply, my questions are thoroughly answered, and I'm giving great advice on options available to me. It's been a wonderful experience all around and that is why I continue trusting Long & Foster

I was able to receive the same coverage for less money. In addition the agent was very accommodating and went over everything and answered all my questions.

I had a superb realtor, Cameron Mims, who helped me throughout the process of finding and buying my new home in Fredericksburg, VA. I can't imagine a better process.