Contacted Long & Foster to request explanation for dramatic increase in homeowners premium and asked for agent to provide comparison and quote. Was told agent would return call within 48 hrs. A week went buy without a return call. Was a customer for 8 years and not even the courtesy of a return call. I called another local agent and found better coverage for less. This was the 2nd time that we had reached out to L&F without a response.

Austin was excellent in explaining and providing insight. Was professional, insight was spot on, and was very responsive.

The remarketer did an exceptionally good job of servicing me. He was very detailed and responsive.

It was very helpful to have L&F Insurance as part of the umbrella of services available. Salaries in the area tend to be higher than the national average but hours worked are longer and solutions that help homebuyers pull together solutions in one place is extremely helpful.

Contact me annually at least a month before my policy renews with an offer to review any changes on either side with me. When I reach out... three day turnaround feels "comfortable" instead of enthusiastic. And, maybe send a printout of the comparisons via email rather than me just taking the agent's word for it over the phone. Yes, I am satisfied, but also open to being courted.

We worked with Ben & Kristi Guidry with Long & Foster to purchase our first home. Ben & Kristi went above and beyond to give us guidance and shepherd us through the process of being first time homebuyers. They always made themselves available for questions, concerns, and gave us good feedback on the many homes we viewed together. They made all the difference in us getting our dream home.

Agent never answers or returns me calls

Very professional, knowledgeable and caring.

Joe Toscano was great to work with and he was able to find me affordable insurance which has saved me money compared to the insurance I was paying for.

Non responsive

Jenn Buskirk! Ms Buskirk is phenomenal! A true professional who gets thing done for her clients!

The expertise of the Agent in finding solutions. Being very responsive.

I really don’t know at this point as I just got home owners insurance recently. But please stop the constant emails. It’s really over kill.

Thank you, Alaynia for your excellent service!

Easy to reach Alaynia and good rates offered

Very High rates

Professionalism and honesty of the associate.

The staff is friendly, professional, and very responsive!

Nazneen was very professional and guide us from the beginning to the end. She was very knowledgeable and helpful to us. I don’t think I could have worked with anyone else. I will definitely recommend her to my families and friends.

My agent, Joe Toscano

If agent know all the details about a client homeowners insurance, they should know about their auto insurance policy.

Very helpful and explained everything.

Excellent customer service, detailed information, great communication

Our agent secured the best price for our insurance by a wide margin with a quality company. Very responsive and competent!!

Bonnie was awesome & tenacious in representing our best interests as Buyers and navigated through some very challenging negotiations and made things happen to get the deal done!!!

Meghan was so patient with us as we searched for our ideal beach home. She showed us so many properties and wrote numerous offers for us before we were able to find the perfect place for us.

Very nice and very helpful to me thank you so much!

Michele was a great insurance consultant. I didn’t wind up switching my insurance to save money because I would’ve had to lower my total loss coverage with the policy that was being offered but if not, I would have used you. Michele was great thank you so much. I was attempting to bundle Car and Home in order to save money per year but the homeowners policy would’ve cut my total loss coverage from 111,000 which is the current amount to something like 77,000 and that wouldn’t be enough in case of a total loss but thank you michele she’s great.

Long &Foster has been able to listen to the problem and quickly respond and find a solution. The customer service has to be rated highly. I will continue to use Long & Foster as part of mine mortgage /insurance home buying experience. I recommend them.

Jordan was the best realtor I could ever ask for.

Easy to work with

No dedicated broker. Passed off every time I have an issue.

Jenn Buskirk was amazing! She was very responsive and great at conveying information.

This insurance company found the best and most affordable insurance out there.

I already recommended Sherrell Haynie to another friend. She worked hard to help us get the home we really wanted.

Great Communication

The process was simple, I gave Carolina my current coverage and she came in significantly less. I had been with my previous insurance company 30 years!

LFI could not have been more efficient than any company I have dealt with. Thank you so very much. There was no beating around the bush and everything was explained with no questions for me to ask. And quickly.

The agents I dealt with were very responsive, efficient, effective in helping me plan, select, and activate insurance plans that were good for me.

Not a single call in 18 years to check on my needs or otherwise.

Fast, friendly service during a stressful time for me. They took care of everything! Highly recommend.

Quick to respond, friendly, and followed up to ensure everything was completed.

Wade Norrell gives outstanding service!

Naheed responded very quickly to our request. Thanks!

Very helpful and savings

Prompt service

Carolina had a great policy quoted to me in 24 hrs - she ALWAYS does a great job for me and my real estate group’s clients

Excellent, responsive service from highly knowledgeable insurance agent who listens for what features I need on a policy designed for my needs.

While everyone I have ever spoken with at Long & Foster Insurance has been very polite and helpful, it bothers me that I don't have a specific agent assigned to me. Instead, I have to call the 800 number and talk with whoever happens to answer at that time.

Joe was very personable and made sure that he took the time to provide me with the best most accurate coverage of insurance needed. He answered my questions and made me feel very comfortable with selecting Long and Foster as my insurance carrier.