Fast response

The customer service needs to be better- When calling to ask for a quote for a new car on an exostingy policy- it took over 24 hours . After zero reaponse I called and was waiting for the car based on the quote, I was told the person who handles left early. That was not a good answer and there is zero follow up. I probably will cancel my policy ina. Year and find a better agent.

Also appreciate help on lower price

N

Quick service. Found me a better price on one policy.

Incredible customer facing team

Very helpful and quick to resolve issues.

Andrew was great to work with. Stayed on top of my closing as it changed but honestly everything was done for me, I really did not have to do anything

Our agent was amazing. She guided us through the process of an out of state purchase.

The knowledge, professionalism of all staff and the fact that I never felt rushed or pressured.

The knowledge and understanding of what exactly is required when an Insured is to be insured without a vehicle (by the Agent) was truly valuable.

Both Reps I talked to were very helpful and responded to my inquiries in a very short time.

Tyler was very helpful, had great follow up and quick response. Great customer service and professional.

This time, I called to request to add my new vehicke to the police and I was assisted immediately and everything was perfect. I had my new vehicle added in some minutes

Too expensive

Efficient. Agent Teri Milleker was excellent

Quick response and fair prices

Jenn did an outstanding job, she was able to find the best insurance for our needs and was extremely knowledgeable. My wife and I were moving back from Germany, purchasing a new home, car, and shipping our other car back to the states, yet Jenn made the whole transaction extremely smooth and enjoyable.

My agent, Jenn Buskirk has been reliable, has great communication skills, and thorough.

I liked that the knowledge and professionalism of that Carolina Yanovich and the Insurance staff, were able to address all my questions in a timely manner and were very understanding and guided me through the process of combining my home and auto insurance into one package. Everything was clear and very well presented. Thanks again to Carolina Yanovich for her attention to all the details that went into my insurance policy with Long and Foster Insurance.

We were given a few options. Our questions were answered promptly. Switching insurance was seamless. Thanks Mike!

Everything was handled quickly and very well … very happy with customer service provided by David !!

My home owners went up 40% in year 2

Andrew Robertson is the best of the best. His knowledge and customer service is second to none.

You guys are seriously amazing. I recommend yall to anyone at my workplace who’s looking to buy or sell. I appreciate yall so much! Special shout out to James, he’s the coolest!!!!