Sales Rep was excellent. Workers did great job and cleaned up site well.

The initial process was fine until it came to the actual work being performed. The company tried to charge for activities that weren’t performed. I’ve had to constantly call for updates and they’ve still not got back to me about the siding needing fixed even after cutting a piece to give for color matching.

Overall, the repairs were completed in a timely fashion and everything seems to be holding up very well. The cost was below the estimates, which was very nice to see.

Be more clear about insurance reimbursement

They were super nice guys. I really enjoyed then they came to my home. They were friendly and knowledgeable. It went great, and the men who did the work- that was the best part. I bought them donuts and coffee; they appreciated it.

I would highly recommend but would have to tell friend it was more expensive then others but the job was excellent and i am happy with what I received since it was my daughters house and I couldn’t be there I needed the best

Very professional

Legacy resided our house a few years ago during the wintertime. It was very cold, but the people doing the work showed up every day, worked hard, and cleaned up every evening. The James Hardie siding looks great, generates a lot of complements and has held up exactly as we expected it to. Very satisfied with our Legacy Restoration experience.

Personal and responsive

Legacy Restoration handled everything well. They kept me informed, and everything went great.

honestly, best customer service experience in a long time from any company, especially a roofing company.

Yes and I have mentioned to out of town friends neighbors and on Facebook

Work was completed in a very timely manner. The agent I worked with ( Chris) was very good about explaining the process and checking back with me to assure my satisfaction,

First thing I was promised that I would not have to deal with making calls to my insurance! Not true! I had to make over a dozen calls. So many I lost count. There were 2 samples taken of my siding just to have insurance not accept my claim for full replacement after being promised that they would have no choice but to accept it because color would not be able to be matched. Another lie! Insurance only want to change certain parts of my houses siding. Legacy should have known this would happen. Communication was absolutely terrible. I went weeks without hearing from Legacy with updates even when I would reach out to them!

The actual process ended up being nothing like described initially

There is always room for improvement.

I was overcharged. They took more money than I was supposed to pay them.

I was so pleased with how painless the process was. Everyone was very knowledgeable and great at communicating the process to me. There was a unexpected issue with plywood on the roof but they were very good at explaining everything to me. I will tell my friends and family to use Legacy, and I will be using them for any future projects.

Firstly, correctly spelling a client’s name is important. The job had to be corrected 3 times, first when you sealed up our bathroom vent back and then tried to give us a different one than the one we originally had when you came back to fix it. Second, the first windstorm a shingle sheet had blown off and more ,upon further inspection, weren’t nailed down either. When that had to be fixed it was done the exact same way. You had to come back 3 different times to correct mistakes and I find that unacceptable and poor workmanship.

I have recommended legacy to several people. They did a good job, were responsive to concerns.

it took 3 years to complete.

I was satisfied.

Kept pressuring for money. Due to that, unfortunate they hit a check that was not due to them. (For gutter n painting). When explained this, was told someone will refund any over paid funds.
Not happening

This was my second project with Legacy Restoration and I wouldn't hesitate to work with them again. Very professional outfit!

It's almost been a year since we started and still haven't got our siding done and you have our money for it.

I had some issues, and the follow-up wasn't what I had hoped for.

I wouldn't recommend to anyone because I was told that I would have no out of pocket expenses but the deductible but I ended up owing $1233 and change after all was said and done. who would recommend anyone who lies.

The assigning of a new Project Manager in the middle of the project could have been handled smoother. There were changes that were not passed onto the new Manager and caused errors and confusion later.

Timely, cleaned up after themselves, roof looked good at the end

Survey requests are annoying.

They have very good communication with the customers.

Job completed in timely manner and cleanup was very good

IF AND WHEN SOMEONE WILL NEED.

They were amazing. They were wonderful to me. They walked me through step by step of what we were going to do. They were on time. They were easy to get a hold of if I had questions. They were great. I would recommend them to anyone.

After they were done—this was done in the fall—it looked like they did a great job with the roof. Also, the gutter had to have stuff pounded out of it. This was all done before the snow. Well, the snow fell, and all of a sudden, I had huge, huge icicles hanging in front of one part of my house, which I had never seen before, and that was after the job was done. So I don't know if that was connected to the roof or the gutter, but I've never seen it before. I looked around at my neighbors, who all had their roofs replaced, and no big icicles were hanging down from their new roofs and gutters.
So I just wanted the manager to get back to me. He said, "I'll talk to my department," but I never heard back from him, so my question was never answered. I wanted them to go up there and look at what I was seeing at the time. I said, "Could somebody please come out here and see what I'm seeing?" but nobody showed up or followed up with me.
Yes, I did, and the manager—project manager—said, "I'll talk to my people, whoever does that. I don't know." But then I never heard back from anybody. Well, of course, it's long gone. Winter's gone, icicles are gone, and nobody ever saw what I was seeing.

They never called me back about a problem I had with my leaking roof.

The color and quality of the roof turned out great. Highly pleased.

The quality of the work, the timeliness of the work getting done once they started, and the follow-up and communication with me as the owner were all outstanding. I got multiple quotes and bids for the work, and their quotation was the most thorough and detailed, with minimal questions that needed to be asked. Their quote included information about the house size, square footage, materials, timeline, and all the different parts and pieces—such as corners, thicknesses, and warranties. Overall, their proposal was better than the others.

They did a great job.

I would definitely recommend Legacy to my friends and neighbors.

The entire Legacy team did a great job from start to finish! I would recommend Legacy to anyone looking to replace storm damaged siding, roofing, or any damaged exterior finishes.

I have already recommended Legacy Restoration to a friend.

Legacy Restoration did a great job overall; they were quick, and everything looks great.

It was a good company and they did what they said they would do. They did a good job and fixed a couple of things. They were fine.

yes they did a great job getting the project started and finishing.

They were consistently professional and fulfilled all their commitments.

Didn't do the job right missed windows. Sash window framses

I would give more than a five, if possible. I am very, very pleased with Legacy. They worked with my insurance company to get my roof covered, and once they started the job, they were quick and efficient. They tore off and replaced the entire roof in just one day, which I thought was amazing. The people there were friendly, and the project manager I worked with was great. The job manager was also awesome and professional. I appreciate him for taking care of everything; he was very communicative.

Legacy did a fabulous job siding our house, from helping decide color scheme to the cleanup. They truly cared about our happiness.

They were great, friendly, and professional people to work.