Sales Rep was excellent. Workers did great job and cleaned up site well.

The initial process was fine until it came to the actual work being performed. The company tried to charge for activities that weren’t performed. I’ve had to constantly call for updates and they’ve still not got back to me about the siding needing fixed even after cutting a piece to give for color matching.

Overall, the repairs were completed in a timely fashion and everything seems to be holding up very well. The cost was below the estimates, which was very nice to see.

Be more clear about insurance reimbursement

They were super nice guys. I really enjoyed then they came to my home. They were friendly and knowledgeable. It went great, and the men who did the work- that was the best part. I bought them donuts and coffee; they appreciated it.

I would highly recommend but would have to tell friend it was more expensive then others but the job was excellent and i am happy with what I received since it was my daughters house and I couldn’t be there I needed the best

Very professional

Legacy Restoration handled everything well. They kept me informed, and everything went great.

honestly, best customer service experience in a long time from any company, especially a roofing company.

Yes and I have mentioned to out of town friends neighbors and on Facebook

Work was completed in a very timely manner. The agent I worked with ( Chris) was very good about explaining the process and checking back with me to assure my satisfaction,

First thing I was promised that I would not have to deal with making calls to my insurance! Not true! I had to make over a dozen calls. So many I lost count. There were 2 samples taken of my siding just to have insurance not accept my claim for full replacement after being promised that they would have no choice but to accept it because color would not be able to be matched. Another lie! Insurance only want to change certain parts of my houses siding. Legacy should have known this would happen. Communication was absolutely terrible. I went weeks without hearing from Legacy with updates even when I would reach out to them!

The actual process ended up being nothing like described initially

I was so pleased with how painless the process was. Everyone was very knowledgeable and great at communicating the process to me. There was a unexpected issue with plywood on the roof but they were very good at explaining everything to me. I will tell my friends and family to use Legacy, and I will be using them for any future projects.

It's almost been a year since we started and still haven't got our siding done and you have our money for it.

I wouldn't recommend to anyone because I was told that I would have no out of pocket expenses but the deductible but I ended up owing $1233 and change after all was said and done. who would recommend anyone who lies.

The assigning of a new Project Manager in the middle of the project could have been handled smoother. There were changes that were not passed onto the new Manager and caused errors and confusion later.

They have very good communication with the customers.

Job completed in timely manner and cleanup was very good

IF AND WHEN SOMEONE WILL NEED.

They never called me back about a problem I had with my leaking roof.

The quality of the work, the timeliness of the work getting done once they started, and the follow-up and communication with me as the owner were all outstanding. I got multiple quotes and bids for the work, and their quotation was the most thorough and detailed, with minimal questions that needed to be asked. Their quote included information about the house size, square footage, materials, timeline, and all the different parts and pieces—such as corners, thicknesses, and warranties. Overall, their proposal was better than the others.

I would definitely recommend Legacy to my friends and neighbors.

I have already recommended Legacy Restoration to a friend.

Legacy Restoration did a great job overall; they were quick, and everything looks great.