Be more clear about insurance reimbursement

They were super nice guys. I really enjoyed then they came to my home. They were friendly and knowledgeable. It went great, and the men who did the work- that was the best part. I bought them donuts and coffee; they appreciated it.

I would highly recommend but would have to tell friend it was more expensive then others but the job was excellent and i am happy with what I received since it was my daughters house and I couldn’t be there I needed the best

Very professional

Legacy resided our house a few years ago during the wintertime. It was very cold, but the people doing the work showed up every day, worked hard, and cleaned up every evening. The James Hardie siding looks great, generates a lot of complements and has held up exactly as we expected it to. Very satisfied with our Legacy Restoration experience.

Personal and responsive

Legacy Restoration handled everything well. They kept me informed, and everything went great.

honestly, best customer service experience in a long time from any company, especially a roofing company.

Yes and I have mentioned to out of town friends neighbors and on Facebook

Work was completed in a very timely manner. The agent I worked with ( Chris) was very good about explaining the process and checking back with me to assure my satisfaction,

First thing I was promised that I would not have to deal with making calls to my insurance! Not true! I had to make over a dozen calls. So many I lost count. There were 2 samples taken of my siding just to have insurance not accept my claim for full replacement after being promised that they would have no choice but to accept it because color would not be able to be matched. Another lie! Insurance only want to change certain parts of my houses siding. Legacy should have known this would happen. Communication was absolutely terrible. I went weeks without hearing from Legacy with updates even when I would reach out to them!

The actual process ended up being nothing like described initially

There is always room for improvement.

I was overcharged. They took more money than I was supposed to pay them.

I was so pleased with how painless the process was. Everyone was very knowledgeable and great at communicating the process to me. There was a unexpected issue with plywood on the roof but they were very good at explaining everything to me. I will tell my friends and family to use Legacy, and I will be using them for any future projects.

Firstly, correctly spelling a client’s name is important. The job had to be corrected 3 times, first when you sealed up our bathroom vent back and then tried to give us a different one than the one we originally had when you came back to fix it. Second, the first windstorm a shingle sheet had blown off and more ,upon further inspection, weren’t nailed down either. When that had to be fixed it was done the exact same way. You had to come back 3 different times to correct mistakes and I find that unacceptable and poor workmanship.

I have recommended legacy to several people. They did a good job, were responsive to concerns.

it took 3 years to complete.

I was satisfied.

Kept pressuring for money. Due to that, unfortunate they hit a check that was not due to them. (For gutter n painting). When explained this, was told someone will refund any over paid funds.
Not happening

This was my second project with Legacy Restoration and I wouldn't hesitate to work with them again. Very professional outfit!

It's almost been a year since we started and still haven't got our siding done and you have our money for it.

I had some issues, and the follow-up wasn't what I had hoped for.

I wouldn't recommend to anyone because I was told that I would have no out of pocket expenses but the deductible but I ended up owing $1233 and change after all was said and done. who would recommend anyone who lies.

The assigning of a new Project Manager in the middle of the project could have been handled smoother. There were changes that were not passed onto the new Manager and caused errors and confusion later.