Be more clear about insurance reimbursement

They were super nice guys. I really enjoyed then they came to my home. They were friendly and knowledgeable. It went great, and the men who did the work- that was the best part. I bought them donuts and coffee; they appreciated it.

honestly, best customer service experience in a long time from any company, especially a roofing company.

Yes and I have mentioned to out of town friends neighbors and on Facebook

First thing I was promised that I would not have to deal with making calls to my insurance! Not true! I had to make over a dozen calls. So many I lost count. There were 2 samples taken of my siding just to have insurance not accept my claim for full replacement after being promised that they would have no choice but to accept it because color would not be able to be matched. Another lie! Insurance only want to change certain parts of my houses siding. Legacy should have known this would happen. Communication was absolutely terrible. I went weeks without hearing from Legacy with updates even when I would reach out to them!

The actual process ended up being nothing like described initially

I wouldn't recommend to anyone because I was told that I would have no out of pocket expenses but the deductible but I ended up owing $1233 and change after all was said and done. who would recommend anyone who lies.

The assigning of a new Project Manager in the middle of the project could have been handled smoother. There were changes that were not passed onto the new Manager and caused errors and confusion later.

IF AND WHEN SOMEONE WILL NEED.

They never called me back about a problem I had with my leaking roof.

I would definitely recommend Legacy to my friends and neighbors.

I have already recommended Legacy Restoration to a friend.

It was a good company and they did what they said they would do. They did a good job and fixed a couple of things. They were fine.

There was a long delay between the roof completion and gutters being added. I got lost in the shuffle. While it wasn't a huge inconvenience to me, others may be more irritated.

Service and quality both excellent. Verry happy with Legacy.

YES

The thing I didn't like about the company was that I had asked for a porta-potty because I had seen many neighbors who got their roofs done recently, and the workers were just using the bathroom in their yards. I did not want that. They delivered the porta-potty, it rained for two days, and the workers didn't come and work. They took away the porta-potty before the workers were done. I looked out of my window one day and saw one of the workers urinating in my yard. I didn't like that.

I had been through a lot of agencies because we suffered with the insurance for over three years.
I had about five different restoration companies come out, but they never did the job.
Legacy came in, and within weeks, we got it to go through insurance, and they had the work done. They had our checks to us and everything. Legacy Restoration went above and beyond! I don't know how to thank them enough. I don't think I would have got it done if it wasn't for them.

I had a great experience with Legacy; they were thorough and communicative and did excellent work.

The group that was supposed to replace the roof did the replacement absolutely unprofessionally . They had to come a second time to open the first three rows of the roof and replace them , and I am not sure if all of this was done properly before a possible ice damage .

Professional work, great cleanup and responsive

Lack of communication
People showing up unannounced

Promptly returned phone calls

They were very reliable with getting back to me and with their customer service. They got back to me right away during the process. I had a follow-up issue that they came right out to discuss. They had good follow-up and communication.

Legacy Restoration did a good job. I just have to get up in my attic to see a couple of things I'm questioning right now. I need to see what they did in my attic. Other than that, everything looks good.

Would recommend Legacy Restoration to anyone!!!

No matter what went right or wrong, they were always there, and they took my comments seriously and did not quit.

Very pleased with Legacy and the job they did. Employees did an excellent job with roofing and gutters. They were professional with excellent craftsmanship. Job was quick and they did an excellent job of clean up.

I appreciate the honesty and customer service

everyone was great

I thought they were very professional, followed through, and got it done in a timely manner.

Legacy made the entire process very painless. They handled all the legwork from start to finish. And the finished product looks great

Everything went smooth and on time. Great job.

Good overall service, quick response to request on line, respected the property and asked about removing shoes before entering which left. Good first impression

This survey is separated into 2 parts: my experience and my customers' experiences. Although I had a very good experience, I have referred a few customers and heard complaints from them about poor follow-up and not returning phone calls, so unlikely to refer in the future.

I would recommend them to a friend because of their quality work.

They are very professional, always kept me in the loop and let me know the steps in the process. I was very satisfied with the whole thing.

Lousy Workmanship. Left Nails in Driveway and Lawn. Messed up Siding. Vents were not placed on Vent Holes. Project Manager Michael Karberg leaves work of finishing issue of siding to someone named Brag Rogan who leaves message once but does not respond back to the follow-up messages left on his Cell Phone.

The process was very smooth.

They did an outstanding job from start to finish.

I TEXTED CHRIS ON SATURDAY AUG. 2ND AT10:34 AM ASKING " WHEN WILL LEGACY BE SCHEDULING MY GUTTER REPLACEMENT? CHRIS GAVE ME AN ESTIMATE FOR THE JOB ON JUNE 5th, 2025 FOR $3,999.70 ON 8-9-2025 I SENT HIM AN E-MAIL "Chris, do you know what the install date will be for my gutters & downspouts? TODAY IT IS SEPT. 16th 2025 AND HAVE YET TO HEAR ANYTHING BACK FROM HIM AT ALL?? PLEASE LOOK INTO THIS?

Installation crew stole my ladder and broom. I never received a check for replacement. Its been about 3 months and the check amount won't even cover the cost to replace the items.

I have already recommended Legacy to family and friends,

The organization and process went smoothly . Loved that there is a person who is in charge in every different project .

Lack of regular updates. Ignored calls and messages. Left loose flashing for last - exposed wood. Stuck with cloth nailed over siding that was removed (to try to match but we did not seek siding claim but were told to pursue).

I would recommend Legacy Restoration to a friend, as everyone on the team was exceptional.

My experience was that they were very thorough in their planning on the work they did on my home. They kept in contact with me during the process of getting the materials and followed through when doing the work.

Overall experience wasn't up to reasonable standards of customer service.

I was first contacted by Legacy thru a door to door sales person. They did an initial inspection of my roof and told me that there was defnitely storm damage that would get worse if not addressed. I agreed to file an insurance claim. the insurance adjuster and the specialist from Legacy came out to inspect. At this time the specialist from Legacy told me that there was no damage to my roof. That right there was a red flag to me that the sales people they were sending out would say just about anything to get you to file a claim. The insurance did approve new gutters though, so I moved forward with that project. They also approved some smaller items, such as vinyl trim around my garage door. Since my project was no longer as big as Legacy hoped, I feel that Legacy did not make me a priority. They said they could do my gutters, but had no interest in the other work, such as the garage door, since that was done by a separate team and the scope was just not large enough. Fair enough - though since they pushed me to file the insurance claim I do feel like they should have been willing to complete all of the work approved by insurance. But we did move forward with just the gutters. It took a very long time to get the work done - 8 months. I signed the contract on 8/6/2024. 8/21/24 gutters were installed, but the gutter guards were not. When we asked, the crew had no idea we had ordered them. Also, the wrong size gutters were installed, so the crew had to come back out and tear down all of the gutters they installed and put up the right size. They still didn't have the gutter guards so we were told they would need to come back. then we heard nothing until December 2024. A crew from Minnesota who was helping out (I believe his name was Austin) came to take some measurements. At that time I told him about some issues we had with the gutter installation. He said he noted it. two days later he called to tell me the gutter guards were special order and would not be in before his team headed back to Minnesota, but that someone else would be in contact. he also told me there was a section of gutter that was damaged and needed to be replaced, which he said he had noted. We heard nothing again until 2/28/25. A message from Julio that they had found proper gutter guards, would need 2 weeks lead time, and would call again when they were in. I called him back to discuss the other issues and he said there were no notes and he was not aware. I heard nothing after that until 3/19/2025 when I received a call from Matt. He said (again) that they found the correct covers, ordered, and would be approx 2 weeks. On 3/31/25 got a call from Josh that the covers were in, and crew would be out on 4/3/25. I spoke with Matt on 4/1/25, before the crew came out, to discuss my other issues. He acknowledged there were no notes on my project, but added my issues so that the crew could address before the covers were installed. He also said he would talk to the production manager (Paul Bisuaro). Matt did call me back after speaking to Paul, and assured me that my issues would be addressed. On 4/3/25 the crew came out, were here from 7am until noon. I walked around the property with one of the men and pointed out the issues. I did not watch them all day to confirm they were addressed, but I have not had issues since. They said they were not able to find the section that Austin indicated needed to be replaced, but Matt said if something does turn up later I am still covered by the lifetime warranty. On 4/9/25 I received another call from Matt to makes sure I was happy with the work, and I confirmed I was, and I paid the remaining balance due.

Once work started it was quick but the color of gutters was wrong so there was a delay
We have heated gutter cables and we repeatedly called to complain about reinstalling the cables correctly
To this day it is a mess
Why send someone who has no idea how to reinstall cables
Sorry but not likely to recommend