Installation went smoothly BUT then it rained. That's when the nightmare started. Instead of the water flowing into the gutters it is flowing into my screened porch area. Although I've sent pics and videos NOTHING has been done to resolve the issue. Aaron Etheridge, the manager, eventually came out but he didn't even bother to bring a ladder to look at it. After I sent a a number of additional texts and emails he eventually told me their location was being closed. He stated Bob Mattern the Regional Production Manager had been briefed on my issues and would be contacting me to resolve the problem. That was 5/12/26. I haven't heard a word and no one has the decency to respond to my emails. My home is being ruined. Water is coming in from the ceiling which has started to warp. This is the worst example of customer service I've ever experienced!!!
Leaf Guard has been excellent at every step in the process!!!
I loved the professionalism of the installer team. They did a great job. They also made notations of my concerns to add additional black extenders to the drains to help navigate water. Five stars for this team.