Price was high. Installer was sloppy.

After the installation on June 5, I was advised on June 8 the completion paperwork would be submitted and I would be contacted by someone to have the shower floor sealed for a non-slip surface. I called the office on Weds June 10 and spoke with Nicole ( very nice and helpful) in regards to this matter. She said she would pass this information to Manager Chris ( unk last name) I never received a call back from Chris on Weds and of Thursday 12:10 pm I’ve not received a call back. It should be noted I called and left a voicemail for the Sales Person Josh on Friday or Saturday last week in regards to this matter and he never responded back to me. The customer service needlessly says is very poor. I am paying a lot of money for this service.

I asked the Salesperson about the plumber using the PEX piping as opposed to the copper, he said, he was going to find out why the plumber used the PEX, but I didn't hear any response. My concern was the usage of PEX since copper is much more durable and with the premium price Reunity/ Kohler charges I thought plumber will be using copper.

Very responsive to inquiries, answered questions completely, did great work in timely manner, very respectful of house and kept things clean

The person was very nice and very informative.

Many things were disappointing from the start to finish. First i was told the team would arrive between 7 and 8, then they came at 9:45am and i was later told they never start before 9, so not sure why I was told 7 to 8. The team was very friendly and knowledgeable and worked hard to renovate the area. However once the work was completed it was a mess. Stains were left on pieces of furniture, items were installed crooked, and not sealed properly to allow water to enter in the shower. The entire house was left dirty and dusty as the area was not sealed off or contained .

It was done in 2 days like predicted.

Great customer service

I would recommend Reunity iinstallers Ohai and Robert. I would not recommend Susan in sales.

Very expensive. The quality is excellent. Why does it cost $ 600 for a change order?

Everyone involved in this project, including companies sub-contracted for work, was very professional, friendly, on time, and did great work. The one problem we noticed was that the sales rep and other Renuity managers did not seem to communicate well with each other, or with the sub-contracted workers. Overall, we are very happy with our new Renuity by Kohler custom shower.

Installed early and quickly

Did not turn out as expected.

Na

Overall good job, took longer than expected but it was a complex job and team did best they could to get done in a timely manner.

Quality, aesthetically beautiful and professionally installed.

They did great job top quality materials do the job just the way you want

Extremely over priced, hidden cost, 2nd and 3rd party involvement, took way to long.

From initial sales call to completed installation, every step was smooth and easy.

Everything that I was promised was delivered. The installers were profressional and polite. They cleaned up after the installation.

The job is not finished yet

I would recommend Renuity to my friends and family so they too can have a beautiful bathroom design.

Great product. I feel like it is an upgrade that will age well and be useful for years to come.

The cost way over inflated above and beyond what the materials and labor actually cost.

Excellent service! Love the products and installation! Salesperson Cale was great at explaining all aspects of the process. The main office was very communicative in handling the scheduling. Installation crew was very careful and did a great job. I love my new Kohler shower!

Fast, quality install!

Everybody was very professional from the very beginning to the very end

Quality product and overall positive experience when working with Reunity (sales, installation and office).

We were disappointed that we were requested to sign off on an uncompleted project.

Paid a lot of $$$$ & we are having to dump a lot more $ to finish this project. For almost $24 grand I should have a completed master bathroom! Flooring is now concrete.. had to put a stupid shower curtain.. list goes on>>

Existing power panel was at max capacity. A power upgrade to accommodate the new WIB was assessed inaccurately. The total cost of my new WIB increased by $13,000 on account of this, but I assume partial responsibility for this as I chose the premium package offered by the electrician who arrived on the first day of installation; nonetheless, the basic package for replacing my power panel would still have been a considerable increase to the cost of the project. I've always loved the brand Kohler, but had I thought a miscalculation of this type could occur, I would have consulted WIB competitors before closing a deal. An electrician should do a power assessment before a contract is initiated.

Electricians arrived late on the first day of the job which delayed completion by a day. The lead installer, Leonard, was friendly and very hard-working, but he was under stress as his assistant, Alfredo, was new and could only help minimally.

There was no supervisory walk-through/inspection at the end as offered on the day of the sales pitch.

Install team was very professional. Fernando is awesome, better communication with the customer about lead times and options would be helpful.

Very easy to deal with, explained the process and what to expect very well

Sales people should try to listen to customers wants and desires rather than push product. This is a low to medium grade product. Custom work can be had for the same cost, but perhaps not the same ease.

Reunity did a beautiful job. Their people were very polite and very neat.

Great people. Great quality products.

Still working with them to figure out a potential problem

Great installation service. Not great review for salesperson.

Our shower is just as we envisioned it! We couldn't be happier!

Professional and stress free with no pressure. The product sells itself.

Their willingness to be open to listen with any questions or concerns

GREAT EMPLOYEES AND CUSTOMER SERVICE!!!! ALSO, KOHLER PRODUCTS ARE FAR SUPERIOR TO ANY OF THE OTHER ONES AVAILABLE. THE INSTALLERS ARE MASTER CRAFTSMEN THAT TAKE GREAT PRIDE IN THEIR WORKMANSHIP!!!

They are FANTASTIC!

The quality of the product is excellent

Really liked the way my tub to shower job came out. Highly recommend them for future jobs.

Let’s see: there is a small chip on the tub and I did not order scratch and dent tub. Floor was dented getting the tub upstairs. Problems with plumbing that I did not have before. This is has been a negative experience all for $35k.

Fast service great workmanship. On time work was done as promised.

If we were to show the remodel to others right now, it'd be easy to recommend but it's a little premature. I expect we'll be able to provide better information after several months.

Very Professional. They were on time and kept us informed.

I like that they did the work in 2 days not weeks