Paid a lot of $$$$ & we are having to dump a lot more $ to finish this project. For almost $24 grand I should have a completed master bathroom! Flooring is now concrete.. had to put a stupid shower curtain.. list goes on>>

Existing power panel was at max capacity. A power upgrade to accommodate the new WIB was assessed inaccurately. The total cost of my new WIB increased by $13,000 on account of this, but I assume partial responsibility for this as I chose the premium package offered by the electrician who arrived on the first day of installation; nonetheless, the basic package for replacing my power panel would still have been a considerable increase to the cost of the project. I've always loved the brand Kohler, but had I thought a miscalculation of this type could occur, I would have consulted WIB competitors before closing a deal. An electrician should do a power assessment before a contract is initiated.

Electricians arrived late on the first day of the job which delayed completion by a day. The lead installer, Leonard, was friendly and very hard-working, but he was under stress as his assistant, Alfredo, was new and could only help minimally.

There was no supervisory walk-through/inspection at the end as offered on the day of the sales pitch.

Install team was very professional. Fernando is awesome, better communication with the customer about lead times and options would be helpful.

Very easy to deal with, explained the process and what to expect very well

Sales people should try to listen to customers wants and desires rather than push product. This is a low to medium grade product. Custom work can be had for the same cost, but perhaps not the same ease.

Reunity did a beautiful job. Their people were very polite and very neat.

Great people. Great quality products.

Still working with them to figure out a potential problem

Great installation service. Not great review for salesperson.

Our shower is just as we envisioned it! We couldn't be happier!

Professional and stress free with no pressure. The product sells itself.

Their willingness to be open to listen with any questions or concerns

GREAT EMPLOYEES AND CUSTOMER SERVICE!!!! ALSO, KOHLER PRODUCTS ARE FAR SUPERIOR TO ANY OF THE OTHER ONES AVAILABLE. THE INSTALLERS ARE MASTER CRAFTSMEN THAT TAKE GREAT PRIDE IN THEIR WORKMANSHIP!!!

They are FANTASTIC!

The quality of the product is excellent

Really liked the way my tub to shower job came out. Highly recommend them for future jobs.

Let’s see: there is a small chip on the tub and I did not order scratch and dent tub. Floor was dented getting the tub upstairs. Problems with plumbing that I did not have before. This is has been a negative experience all for $35k.

Fast service great workmanship. On time work was done as promised.

If we were to show the remodel to others right now, it'd be easy to recommend but it's a little premature. I expect we'll be able to provide better information after several months.

Very Professional. They were on time and kept us informed.

I like that they did the work in 2 days not weeks

Professional, smooth and easy process all throughout. Great people especially the installation team.

Would recommend to others.

There was no pressure what so ever.

The overall experience was wonderful. Sales guys were great. And installation crew ( Ryan) was awesome as well.