Ypu pay for quality but it was a lot. I just got the bare bone stuff nothing fancy

I did the remodel ( tub to shower) for one of my tenants in a six plex. She is 83 and getting a knee soon. She absolutely loves it and says I saved her life!

Still don’t have a copy of the contract we signed online. The doc was not compatible with our computer, so couldn’t read it or print it. Asked for a printed copy to be mailed to us. It was sent to the wrong address at least two times. Still waiting for a copy! Very disappointed. Found this ridiculously unprofessional!

Will recommend to a friend. Outstanding job on our shower remodel. We love it !!!

The installation went very smooth. I would recommend

I thought they did a good job of producing for us a bathroom improvement.

It is hard to get ahold of customer service to get things taken care of.

All of the representatives were very nice. It would have been nice to know that the original pitch was going to take 90 minutes and we received a written cost breakdown, but it would have been nice to receive a digital cost breakdown. I completed financing through Greensky and gave a down payment. But when it came to finally receiving the final payment I lost what the final payment was and was surprised that the cost seemed higher. The customer service was wonderful and explained the cost breakdown. But it would have been nice to have a reminder of how much the final project would be, since I agreed to the original cost 2 months prior.

Beautiful results. Hard working installers. Friendly and polite.

The crew worked very fast and completed the job in record time. They were very friendly, very professional.

See below

When they left, I filled out a survey on how they did. Overall, the job went very well, and I was very pleased with the installer. The exceptions were that there was supposed to be a lip at the bottom of the shower to keep the water from going out to the floor. I didn't get it right away, but it showed up four days later. I'm glad they came and put it on. The shower curtain was disappointing; it wasn't wide enough to keep water from coming out on the sides. I bought another shower curtain to put on the inside of that one. In addition, I had to buy hooks for the shower curtain provided. There were no hooks. It wouldn't go on a rod. I went to Lowe's and bought the hooks. They should have provided those or made me aware of it. The use of handles for hot and cold was explained to me, but I wish it had come with an instruction book on how to utilize them. I have had to experiment with the first shower and will have to experiment more with more showers. They are kind of tricky.

The Jacuzzi team (three workmen) showed up promptly about 8:00 am on June 4, set up an awning tent beside their van, and stationed their power tools under the awning. They then put down canvas tarps to protect our hallway to the shower room. They removed our old shower and kept the bathroom and hallway clean. They had all materials on hand and worked steadily until finishing about 3:00 pm. The shower install was complex, with a stationary shower head on each side wall and an adjustable height shower head on the back wall. There are grab bars fastened to the three shower walls. We have enjoyed the shower for almost two weeks, and it is absolutely what we had visualized when we met with the Jacuzzi rep in February.

The two men that remolded my bathroom did a outstanding job they worked very hard and it looks Beautiful, I was going to go with someone who was cheaper but I wanted the job done right. It took two days but they did some extra work on the floor after the tub was taking out.I was concerned abut the price I got the cheapest deal you had no sliding doors and fold up seat but the price was still higher then I could afford but I wanted the job done right. I wish you would have given a list of what everything cost. All I got was a piece of paper with the total half down and the rest when the job was done.I know the material didn't cost 18,000 dollars.

The installers were fantastic, super responsive, and very upfront with what they could do. I was disappointed with the salesman. He made it seem like other stuff would get done, but it just wasn't realistic.

I love my bathtub.

I'm still waiting for the job to be completed.

I am just satisfied.

I'd recommend Jacuzzi Bath Remodel to a friend if they can afford it. Jacuzzi Bath Remodel is expensive, but you get what you paid for.

Excellent materials, installers and attention to details and our desires.

Let me know how the mistakes are going to be corrected.

The sales person pitched the company and all its merits. We were shocked at the price as a lot higher than I expected, even with free installation. He said he came from construction, so I figured he knew what he was looking at and talking about. That turned out not to be the case. The new shower pan is wider than bathtub so the drain needed to be moved over a couple of inches. There was no note to the installers, so the 1 day project turned into a 2 week project. Initially I was told they couldn’t move it and I needed a plumber. Then their plumber told me “he had a guy that could come out in a couple of days”. The plumber never contacted us and I called out a plumber who showed up the next day.
All in all, jacuzzi’s plumber could have been better, the sales person could have had better notes and I could have called my plumber sooner. So, we didn’t have a good experience with jacuzzi.

My experience with Jacuzzi Bath Remodel of Seattle was outstanding. I would highly recommend them without any reservation whatever.

It is too expensive for what you get. The quality is not worth the expense.

The product quality and the finish of everything are 10 out of 10. The project or production teams handling of the project are a 2 out of 10.

They were very neat and professional and we thought easy to work with - We love our new shower and it will be easy to clean and as we age it will be helpful to have a larger shower with grab bars.

No communication with the customer was a huge downside.

I would highly recommend Jacuzzi Bath Remodel. We absolutely love our new shower and it was completed in 2 days! The crew was amazing and made sure to check with me throughout the process on all decisions. I also appreciate the attention to detail, for instance we had a bulk head above the ceiling that could not be removed. They were able to customize the material to wrap around that part of the ceiling and it turned out amazing.

After I paid and before constantly calling texting every single day even after I tell them I already spent 25k on dam shower

I thought it was more expensive than need be

Better communication and follow up

Communication is horrible and scheduling a less than robust process

Hire more people. Too long of a wait

Well to start the crew was sent to the wrong address, so they had a late start the day they did my shower. The guy doing the work was basically doing all the work himself. His help spent a lot of his time on the phone. The plumber didn't help much with the installation then when I realized he had left the house not to return. I checked the work he left i noticed the lines were not secured and the cold water was a lot higher and the hot water was too high considering. I will have to change the setup. The shower has to be different so I can better water flow. I had a shower installed just a couple weeks ago at my rental house they were not rushed. I was impressed with their work. With Jacuzzi they started billing me right away. Now they are billing me for the remainder and it's not due until next year.

Have a plumbing issue that has not been resolved —no one has reached out to discuss the problem.

Everything went so smoothly. Installers were so pleasant and professional. It was a pleasure meeting them.

Not charge customer twice and refund in a more timely manner…$10,000 is a huge amount to charge twice.

Just days after the install, areas of the caulking was breaking up. After weeks, which included 3 phone calls to customer service, a repair person shows up ( no phone call, to my knowledge at the time) to fix this issue. Need less to say, my option of the service department is not very good.

Everyone except the sales representative was extremely helpful and informative

Jacuzzi Bath Remodel did a very good job.

They were very professional and very careful with what they were doing. The first two guys who came out to take measurements came up with a good idea about which side of the shower to make the adjustment on, since they had to do some work on the wall.

I will not recommend Jacuzzi to anyone. what a rip off !

arrived on time, very clean, very professional, directed the job and got it done as fast as possible. left site better than they found it. great job well done...

The bath is beautiful. But they had to come out to replace my bath caddy insert because the first one was installed damaged. The process of removing the damaged one left scuff lines on the wall panel. While there is no damage you can feel from the scuffing it is visible. On the day of tear down they had to stop as we found a leak. I was told the plumber would be at my house around 1. He didn't show up. Customer service didnt know anything about how to contact him. He showed up at 6 which I wasnt expecting and thankfully was still home.

Lower price

Not happy at all with the service. The second and third installers were great. But the product was not as promised. We are told by the sales person who sold us on the remodel that the shower will be fabricated based on his measurements, but they tried to install a used base that was made for someone else that was returned. I 1 to two day project ended taking over a month because they had to order a new base. Customer service also was terrible because no one reached out to me. I had to do all the reaching out to try and solve the problem and make them make things right. We went with you guys because of all the commercials and the promised of doing things right. You were also the most expensive, so we thought you would be better then bath fitters and local installers. I will be putting in a complaint to the better business bureau.

I love the service and the shower, but they were pretty expensive. A lot of my friends wouldn’t be able to afford it.

Good service and follow up

When presenting your initial information, allow more time to make a decision. A day or two would be helpful instead of making an on-the-spot decision. Allow the additional discounts even a day or 2 later.

The entire experience could not have been better!