It was quick and easy

The people were very nice and explained things very well. I was thinking about putting in a bathtub even though I don't take baths. The salesman said to do what I want, and when I sell the house, whoever buys the house can put in what they want.

They were fine. The quality was good. The people were excellent. I enjoyed dealing with them.

Tv adds show 1 day install ours took 4-5 . At demolition our shower head was taken. The Jacuzzi shower head is not acceptable. Demolition dinged a few things. I was told at time of final payment those things would be cured by a 3rd party service. Not heard from them. Makes me think I should not have made final payment.

Job is a nightmare.

finished job and installer were very good. No pressure from initial salesperson. Timelines were clearly stated and adhered to. Only issue was communication on actual date of install

Very professional job from start to finish.

My only reservation is that I live a long distance away from their offices so that complicates the process.

Very hard working and friendly workers

The whole experience was terrible from the get go.It was just a terrible disaster.And i'm not likely to tell anybody to use this company or pay their over inflated prices.For such poor work and service

Ypu pay for quality but it was a lot. I just got the bare bone stuff nothing fancy

I did the remodel ( tub to shower) for one of my tenants in a six plex. She is 83 and getting a knee soon. She absolutely loves it and says I saved her life!

Still don’t have a copy of the contract we signed online. The doc was not compatible with our computer, so couldn’t read it or print it. Asked for a printed copy to be mailed to us. It was sent to the wrong address at least two times. Still waiting for a copy! Very disappointed. Found this ridiculously unprofessional!

Will recommend to a friend. Outstanding job on our shower remodel. We love it !!!

The installation went very smooth. I would recommend

I thought they did a good job of producing for us a bathroom improvement.

It is hard to get ahold of customer service to get things taken care of.

All of the representatives were very nice. It would have been nice to know that the original pitch was going to take 90 minutes and we received a written cost breakdown, but it would have been nice to receive a digital cost breakdown. I completed financing through Greensky and gave a down payment. But when it came to finally receiving the final payment I lost what the final payment was and was surprised that the cost seemed higher. The customer service was wonderful and explained the cost breakdown. But it would have been nice to have a reminder of how much the final project would be, since I agreed to the original cost 2 months prior.

Beautiful results. Hard working installers. Friendly and polite.

The crew worked very fast and completed the job in record time. They were very friendly, very professional.

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When they left, I filled out a survey on how they did. Overall, the job went very well, and I was very pleased with the installer. The exceptions were that there was supposed to be a lip at the bottom of the shower to keep the water from going out to the floor. I didn't get it right away, but it showed up four days later. I'm glad they came and put it on. The shower curtain was disappointing; it wasn't wide enough to keep water from coming out on the sides. I bought another shower curtain to put on the inside of that one. In addition, I had to buy hooks for the shower curtain provided. There were no hooks. It wouldn't go on a rod. I went to Lowe's and bought the hooks. They should have provided those or made me aware of it. The use of handles for hot and cold was explained to me, but I wish it had come with an instruction book on how to utilize them. I have had to experiment with the first shower and will have to experiment more with more showers. They are kind of tricky.

The Jacuzzi team (three workmen) showed up promptly about 8:00 am on June 4, set up an awning tent beside their van, and stationed their power tools under the awning. They then put down canvas tarps to protect our hallway to the shower room. They removed our old shower and kept the bathroom and hallway clean. They had all materials on hand and worked steadily until finishing about 3:00 pm. The shower install was complex, with a stationary shower head on each side wall and an adjustable height shower head on the back wall. There are grab bars fastened to the three shower walls. We have enjoyed the shower for almost two weeks, and it is absolutely what we had visualized when we met with the Jacuzzi rep in February.

The two men that remolded my bathroom did a outstanding job they worked very hard and it looks Beautiful, I was going to go with someone who was cheaper but I wanted the job done right. It took two days but they did some extra work on the floor after the tub was taking out.I was concerned abut the price I got the cheapest deal you had no sliding doors and fold up seat but the price was still higher then I could afford but I wanted the job done right. I wish you would have given a list of what everything cost. All I got was a piece of paper with the total half down and the rest when the job was done.I know the material didn't cost 18,000 dollars.

The installers were fantastic, super responsive, and very upfront with what they could do. I was disappointed with the salesman. He made it seem like other stuff would get done, but it just wasn't realistic.