They were very neat and professional and we thought easy to work with - We love our new shower and it will be easy to clean and as we age it will be helpful to have a larger shower with grab bars.

No communication with the customer was a huge downside.

I would highly recommend Jacuzzi Bath Remodel. We absolutely love our new shower and it was completed in 2 days! The crew was amazing and made sure to check with me throughout the process on all decisions. I also appreciate the attention to detail, for instance we had a bulk head above the ceiling that could not be removed. They were able to customize the material to wrap around that part of the ceiling and it turned out amazing.

After I paid and before constantly calling texting every single day even after I tell them I already spent 25k on dam shower

I thought it was more expensive than need be

Better communication and follow up

Communication is horrible and scheduling a less than robust process

Hire more people. Too long of a wait

Well to start the crew was sent to the wrong address, so they had a late start the day they did my shower. The guy doing the work was basically doing all the work himself. His help spent a lot of his time on the phone. The plumber didn't help much with the installation then when I realized he had left the house not to return. I checked the work he left i noticed the lines were not secured and the cold water was a lot higher and the hot water was too high considering. I will have to change the setup. The shower has to be different so I can better water flow. I had a shower installed just a couple weeks ago at my rental house they were not rushed. I was impressed with their work. With Jacuzzi they started billing me right away. Now they are billing me for the remainder and it's not due until next year.

Have a plumbing issue that has not been resolved —no one has reached out to discuss the problem.

Everything went so smoothly. Installers were so pleasant and professional. It was a pleasure meeting them.

Not charge customer twice and refund in a more timely manner…$10,000 is a huge amount to charge twice.

Just days after the install, areas of the caulking was breaking up. After weeks, which included 3 phone calls to customer service, a repair person shows up ( no phone call, to my knowledge at the time) to fix this issue. Need less to say, my option of the service department is not very good.

Everyone except the sales representative was extremely helpful and informative

Jacuzzi Bath Remodel did a very good job.

They were very professional and very careful with what they were doing. The first two guys who came out to take measurements came up with a good idea about which side of the shower to make the adjustment on, since they had to do some work on the wall.

I will not recommend Jacuzzi to anyone. what a rip off !

arrived on time, very clean, very professional, directed the job and got it done as fast as possible. left site better than they found it. great job well done...

The bath is beautiful. But they had to come out to replace my bath caddy insert because the first one was installed damaged. The process of removing the damaged one left scuff lines on the wall panel. While there is no damage you can feel from the scuffing it is visible. On the day of tear down they had to stop as we found a leak. I was told the plumber would be at my house around 1. He didn't show up. Customer service didnt know anything about how to contact him. He showed up at 6 which I wasnt expecting and thankfully was still home.

Lower price

Not happy at all with the service. The second and third installers were great. But the product was not as promised. We are told by the sales person who sold us on the remodel that the shower will be fabricated based on his measurements, but they tried to install a used base that was made for someone else that was returned. I 1 to two day project ended taking over a month because they had to order a new base. Customer service also was terrible because no one reached out to me. I had to do all the reaching out to try and solve the problem and make them make things right. We went with you guys because of all the commercials and the promised of doing things right. You were also the most expensive, so we thought you would be better then bath fitters and local installers. I will be putting in a complaint to the better business bureau.

I love the service and the shower, but they were pretty expensive. A lot of my friends wouldn’t be able to afford it.

Good service and follow up

When presenting your initial information, allow more time to make a decision. A day or two would be helpful instead of making an on-the-spot decision. Allow the additional discounts even a day or 2 later.

The entire experience could not have been better!