Management of the project. Two pans did not fit and a third had to be ordered. The made the project go from Jan. 7th to Feb. 17th with no shower. Phone calls that individuals said they would be calling me the next day with updates did not happen. I had to call to find out anything. Shower curtain bar was oversized and a new one is slated to be brought today (Feb. 19th).

Workmanship is pppr and customer service is non-existent.

Horrible communication! Myself and my elderly parent got bamboozled with expectations and materials that did not go to plan. We wish we would have never done business with this company and will never recommend it to anyone ever. Worst company I've ever done business with. What a nightmare of an experience! 0 stars, 0 out of 10, I would rather die than recommend this company to anyone.

The workmanship I watched was superb. The quality looks very good and I am very happy.

We needed the remodeling for the shower because I can't walk, and I needed to be wheeled in the shower, and the workers did a wonderful job. It took them three days, but I am pleased with the work and the gentlemen that they sent.

Ask as many questions as you can about options.

prompt, courteous, efficient, asked my input

They were very caring for the customer.

See my comments in the other sections of why I wouldn’t be likely to recommend this company to anyone

Wrong parts were sent. Installation was delayed, but only by hours.

I was lied to by the salesman. Communication was terrible. Six days to get final inspection.

We enjoy the product and the quality is really great.

The installers were very professional working nonstop and cleaned up before they left. They were polite, friendly and answered all my questions, allowing me to watch if I wanted.

I was very impressed with the crew assigned to my project. At this time in our country we need more people like them!

Getting the order correct the first time, not the second or third.

There was a lack of customer communication, but we love the final product. We are happy with it. Beautiful shower! Everyone who has seen it says it's gorgeous.

Good working crew and efficient...just wasn't expecting job to take 3 days as I was told 2 days.

Even though I agreed on the cost of the project at the end of the project I don't feel that the cost justifies what was done. Amount of materials used and time of installation no way justifies what I'm being charged.

I am likely to recommend Jacuzzi Bath Remodel of Seattle to a friend because their service was amazing and they did a really amazing job!

I signed the installation proposal paperwork on October 9, 2025. It was finally completed on January 23rd. I was hoping it would be in before Christmas but issues kept coming up. They could come on the 20th of December but we had 10 extra visitors for Christmas and I didn’t want workers going in and out of the house. My husband was having hip surgery on January 14th which was one of the reasons for the shower, he’s 79 and not very mobile. They finally got it started in January and couldn’t complete because there was an issue with your guys getting a wrong measurement on the pan. It was another 2 weeks delay. I was told I would receive compensation on our total cost for our inconvenience but that hasn’t happened other than I saw the the last invoice balance today was 54.99 less from the 10,109.68 that we still owe. The workers did a great job, Jason was very thorough and kept me informed. We are happy with the shower, just disappointed with all the delays. So much for 1 day installation as you advertise??

They were awful. I heard loud banging in my house. There was a block. Glasses were falling off the shelf. The heater was broken. They were trying to install a glass door. That wasn't working right either. They got the glass dirty. It was very unprofessional.

On time, pleasant, courteous, helpful, joy to work with. I love my new shower install. Your installers were very professional and helpful.

My project was delayed due to the weather, but other than that, I am happy with it. I have not had any problems with it so far.

First, I would like to give Travis props as he was extremely professional. However, I was very disappointed that while installing the tub, many pieces of my bathroom tile were destroyed. Fortunately, I had extra bathroom tile which was installed by Travis. However, I'm curious as to what would have happened if I didn't have extra tile? Would they have just glued all the broken tile back? Also, there was a white stain in my driveway that was made by Jacuzzi. I ask if they could clean it up. Ian actually used my hose to clean the white mark. However, prior to Ian using my hose, the hose was detached from the outlet and the outlet was covered to avoid pipe freezing. After Ian cleaned the white stain using my hose, he did not detach the hose or re-cover the outlet...Very disappointing. Additionally, There was a lot of dust that I had to clean up. Also my water pressure is not as strong as it was prior to the bathtub installation. One other note, when I used my bathroom, apparently a glu tube was left open and I somehow stepped in the glue, and it ended up on my shoes and hardwood floors. Ian did a good job cleaning the glue off my floors but it took me a while to remove the glue off my shoes.

To clarify, I totally recommend the installation - that was amazing. It’s the cost for what you get that I am not thrilled about.