Workers were very good and careful with our home while working.

We hired them through Costco. We had to pay in full before they started would start the project. We never had that happen with a major home remodel.

The communication of status was terrible. I went out of my way to give the office and the Installer my contact info, but never heard from anyone. Main reason we chose Jacuzzi was there one day turnaround- this job was for elderly renters that have mobility issues. One day turned into three and probably would’ve been more if I didn’t push them to get the job done.

Crew were polite, hardworking and finished when they said they would.

The employees we dealt with at Jacuzzi were amazing from the sales person/installer/plumber all were kind & respectful.

Already have!

Quick, easy and beautiful

Excellent product

I had a superior install team who got the project done in less than a day. The quality is good.

The products are overpriced.

Lack of communication and work was not done as advertised

The finished shower looks like it should have been there all along. Very happy with the job and working with the crew

I was happy with my experience. The installers were knowledgeable and efficient. They got things done quickly; the cleanup was great.

Worst experience I've ever had with ANY contractor...
EVER!! Overpriced, poor workmanship, cheap materials, terrible internal and external communication, incompetent management, took ten (10) months to complete two bathrooms, etc., etc., etc.

There was an issue installing the little shelves in one of the two bathrooms. It has yet to be resolved. They will send a person out tomorrow to install them.

The ads do not match the process.

This has been going on for 6 months!!!! And the installation STILL isn’t complete

The correct pan could have been ordered and sent with the installer so we didn't have to go without a shower for 5 weeks.

Would never recommend. First install was done incorrectly on 5/29/26 and then from there never received any communication or rescheduling for final install. I had to call customer service over 10 times, file a formal complaint all with no answers. Finally had to go down to the physical location in Pacific, Wa and it was then finally got some traction. They were completely unaware of our project. Didn’t finish the install until 8/3-26

I would advise friends to be prepared to navigate the communication. (Having not heard from scheduler, I followed up with a phone call to the main Jacuzzi representative.) When speaking with scheduler and asking what to do to be prepared, she merely read the flyer in the Jacuzzi folder, adding only that we’d need water shut off while plumber was working. I asked about toilet removal and she said that she didn’t know. I mentioned that our salesperson indicated that we probably would and she said oh- then do so. Wished for better communication between all parties involved- so everyone from Jacuzzi was on same page.

The biggest hiccup was trying to line up glass company for shower door. Thankfully, Steve helped with locating a company servicing our area.

The shower is beautiful. We also appreciated the timeliness of demo and install, but wish Jacuzzi facilitated the complete package better.

They wanted the job. They called me back the day I called. They came to my house in 1 day.

The project took longer than was expected (a day longer) even though installers were at my house until 7 pm. The first day, I was without water for 9 hours. I couldn't get anyone from Jacuzzi to respond to my requests for certificate of completions. There was damage done to my house that the installers did not inform me of - and it was obvious wall damage

From beginning to end the process took from the end of January until May. The original configuration was wrong had to be torn out and redone. The cost was exorbitant in comparison to what is shared in commercials, even though our upgrades were very basic. The second time the installation was correct, but the finish work was not done and we had to make phone call after phone call to get the finish work completed i.e. proper caulking, repairing of wall walls that were damaged repairing a baseboards that were damaged repainting of significantly smudged ceiling and walls that could not be cleaned off, but had to be repainted. It required way too much of my time for follow up. I cannot imagine what someone with less capacity would have done. The people were always kind and apologetic that they often did not have the power to make a decision and had to move that decision-making to someone else who I could not necessarily talk to myself. There were times when too many cooks were in the kitchen, for example, and two people were sent to the house instead of one and I had to manage that as well. It was ridiculous and I could have had my entire project completed with a local contractor in 30 days. My bad!

Jacuzzi Bath Remodel lied to me. They put me off. I could get no answers from customer service. It took 5 months to get my shower completed. During that time, I was a month without a shower because they tore it out and left it like that. They told me there would be a carpenter out the next day. Nobody showed up that next day. Jacuzzi had no intention of sending a carpenter. It took me a week and a half to get them to tell me that. I had to do it myself. I have nothing good to say about Jacuzzi Bath Remodel.

The people who did the work sucks.