Jacuzzi Bath Remodel did a good job. It took one day as advertised. I was satisfied with the work.

Job not completed

They came in, so polite, and they we just wonderful.

The product is good but I bead disappointed with the lack of experience from the installers and substitution randomly made with the shower head.
Also the salesman made promises that the installers would not do
Also caulking job needs to be redone

The guys came and went without any mess for me to clean up.

Very unhappy with the cost. I thought I had an agreement with Ivy for just under $15,000 . I didn't require a change order which was my fault. Verbal agreements no longer hold up.

They do not know what the word "schedule" means. It was supposed to be a one- to two-day installation. It was scheduled for December 29th and the 30th. Thirty days from the purchase. It was put off for two weeks more and then scheduled for the 13th of January. It took two days. The 13th and 14th. There were two issues wrong. The production manager came out two days afterwards. He looked at the two issues. He agreed that they should be repaired. The scheduling was a nightmare. For each scheduled appointment, they did arrive the same day, but the hours were not correct. They were at an inconvenient time. Finally the repairs were corrected one week and a half later. The last repair was February 4th. The project still has not been inspected yet. They do not call to let you know when someone will come out to inspect. All in all, at the end of the nightmare, we did get a good shower. I want it to be known the shower is usable now and looks nice.

The installation time took too long from the sales to the installation; the installation itself took too long.

I think they did a good job. I have no complaints about the process. The guys did a good job. I was very happy with it.

Love the product very nice installer’s but it took 6 days to finish

I was very disappointed with the customer experience provided by Jacuzzi Bath Remodel.

There was a lot of misconception about the actual start of the install.

The price we paid for a shower, I had better expectations.