They brought the wrong shower. I was supposed to get a role in shower because I am in a wheel chair and they brought a step in shower. I can not walk. It took forever to get it in the first place. They did not lower the price any. They left my water running outside wide open for at least 5 hours. I did not have no good luck with them.

Whole process went smoothly. All involved were courteous, respectful of property and professional.

Everyone was well prepared at Jacuzzi Bath Remodel.

They were punctual and neat.

They were here on time, before the installation of the materials and my fixtures they were shown to me to make sure they were the correct.

Everything was great.

Overall experience was beyond ridiculous and will never in a million years choose Jaquzzi for another project, nor recommend to anyone I know.

Yes I would recommend Jacuzzi Bath for remodeling.

They need to have a better communication system in place, I explained that the shower was still leaking between doors so they sent a different agent to fix the problem but it only worked for a couple of days. The original platform was not placed correctly and the drain was not draining properly and we still had water on our floor. So to me the pan was not properly installed. Plus I have to call again because the edges of the shower wall need to be re-sealed with caulking.
Debating whether to bother calling.

The first time your installer lied to us that the color they brought was what we picked out. He said it was Crystal Frost which it was not and we told him it was NOT! He said we picked it out from a small sample and you really can’t tell what color it is. We complained to corporate that we have the wrong color!! They were very kind and they gave us a case number. John Hocking called and said he was ordering the correct color for us. They came August 5 and installed it . It looks beautiful!! We are very pleased now. Thank you for excellent service! They did such a neat job the second time. 😊 We think Ken Jefferies is an excellent salesman. He was very kind and helpful. He likes to see his customers satisfied! Which makes your company have better business. 😊

Quality of work by installer was very good. He , Tuff, was a young guy but really knew what he was doing. I’m very familiar with this type of work and was impressed with his organization skills and work knowledge.

After checking other installers it came down to 2 and both made their products as well as having their own installers.

They did a good job.

But I will tell them it’s pricey since most of friends are seniors or becoming one

Very clean workmanship

I wouldn't recommend them to a friend. I wouldn't want for them to end up in a situation like I did. The salesman gives you bad information for you to go through with the idea. It's another story once you go through with the deal.

Lack of communication is a problem.

I appreciated all his work; he really did do a good job.

Workmen arrived, did good, and finished in one day.

The result is great and the workers were very good. I was astonished at the cost.

I was very satisfied with all of the service they provided to me. The installers did all they could to satisfy all my needs, and they did do that.

I think they did an excellent job.

Foot bar was not installed on day of installation. It was installed later when it came in, even though we were told before installation "all parts are in". The drywall that we paid Jacuzzi to install (3 pieces to fill in where the old shower was removed plus another piece added to raise a half wall all the way to the ceiling) that the installers put up had to be removed due to improper fit. The huge gaps and irregular cutting made them impossible to use. So that was a waste of money.

I gave the saleswoman 2 checks for the entire costs, one made out to Costco and the bigger one to Jacuzzi, just as the saleswoman instructed. The Costco check was cashed but not the other one and 2 months later we find out that she lost the check. So we get an invoice that says payment due immediately even though I already gave her the check. I had to do a stop pay on that check. Then Jacuzzi gives me the ACH info to pay the balance and it errors for 2 days straight because of a problem with their payment system. And during that trouble, I get yet another past due notice.

The shower itself is great (even though they had to come back to install the foot bar) but that's it. Nothing but trouble with this experience, and all of the problems made us wish we had gone with someone else. We paid a lot of money and expected a good experience and good service, but that's not what we got in our opinion. We would not recommend them and will not use them again in the future.

I think overall it was a very positive experience.

Ease of communication, great experience with the sales person that came to give us a quote, the install team was outstanding and the final product was just what we wanted.

Jacuzzi Bath Remodel was wonderful to work with, and even though we had a few hiccups, they were extremely professional about it. They took care of things in a timely manner, kept me in the loop, and I never had trouble getting in touch with someone or getting my questions answered.

They were very helpful and quick once everything was ready for installation.

Everything completed from start to finish was excellent workmanship and I wished I had used them on my previous bathroom project.

My experience was when the first team came to tear up and install, they ran into a problem with a code violation due to my foundation. The builders used total concrete, and I live in a first floor condo. All they told me was that it was a code violation and to contact Little & Young, my HOA. I went round and about multiple times, and the only information I got was to contact my HOA. I understand they could not do anything for me at the time, but I felt that it could have been communicated to me better.

I chose to get it, but other people can make their own decisions.

Consultation session; quality of materials; options suggested for financing; and consistent communication from Ms. Shalonda from the headquarters office were all excellent!

I did not like the customer service.

Communication up to instalation was very poor, The install was very, very good.

The installers were very professional. They did a great job of cleaning and installing and cleaning up afterwards.

I love the technician who came out and actually did the installation.

The gentlemen were on time, cleaned up after themselves, they were all very polite, and they stayed with the work until they got it done, which was over 10 hours that they were here. So, I can't complain about it not getting done in one day or them not being here on time. I think they did a really good job. We love the shower.

Jacuzzi was friendly and nice; everything was good.

Not at this time

They were the best that I have had. I had a guy put a bathroom in from Lowes and he didn't do it good.

My check was processed twice within 3 days which could have been financially embarrassing. They discounted the job $500. for that. The workers were here 2 full days. They should not advertise a 1 day project.

They came at 8:30 in the morning, and they left at 1:20 the next morning, and I didn't think that was okay.

I am completely satisfied with what they've done. I had to have surgery on my knee and couldn't get in the bathtub. They gave me a shower in no time at all. It was completed in one day. I had seen the commercials and didn't believe they could do all of it in one day. I live in an old house and they did fantastic. I had two installers who worked long, steady hours. They did take lunch break that I provided because they were doing so good. They were very professional. I went from no shower, to having one I could walk right in. I kept falling and I called them up to fix it. I was throughly pleased.

They did a great job. They were very professional and personable. We didn't mind having them in our home.

While the installers were fine, trying to get info after the fact has been difficult.

Some of the materials were not ordered by the salesman and I have not received any call from him regarding the mix up. It’s was a lot of stress dealing with all the things not correct and I expect to have everything corrected before I am satisfied

We scheduled estimates with the three top rated companies in our area. Jacuzzi was the final presentation and Ivy immediately separated your company from the rest. Her knowledge of your product, options, installation, warranty and her personal experience with VA/ ADA clients made our decision easy.

The installers were very efficient and knowledgeable. They were extremely courteous and left everything very clean. The products seem of very good quality as well.

When I was approached by them, it was suppposed. to be a one day service. It is now 3 weeks with 2 attempts to get it in satisfactory form. They are absoluely horrible. I had to stopped them and I have tried many times to contact Jacuzzi in Raleigh to get a reply.

Jacuzzi Bath Remodel did a good job. It took one day as advertised. I was satisfied with the work.

Job not completed