I appreciated all his work; he really did do a good job.

Workmen arrived, did good, and finished in one day.

The result is great and the workers were very good. I was astonished at the cost.

I was very satisfied with all of the service they provided to me. The installers did all they could to satisfy all my needs, and they did do that.

I think they did an excellent job.

Foot bar was not installed on day of installation. It was installed later when it came in, even though we were told before installation "all parts are in". The drywall that we paid Jacuzzi to install (3 pieces to fill in where the old shower was removed plus another piece added to raise a half wall all the way to the ceiling) that the installers put up had to be removed due to improper fit. The huge gaps and irregular cutting made them impossible to use. So that was a waste of money.

I gave the saleswoman 2 checks for the entire costs, one made out to Costco and the bigger one to Jacuzzi, just as the saleswoman instructed. The Costco check was cashed but not the other one and 2 months later we find out that she lost the check. So we get an invoice that says payment due immediately even though I already gave her the check. I had to do a stop pay on that check. Then Jacuzzi gives me the ACH info to pay the balance and it errors for 2 days straight because of a problem with their payment system. And during that trouble, I get yet another past due notice.

The shower itself is great (even though they had to come back to install the foot bar) but that's it. Nothing but trouble with this experience, and all of the problems made us wish we had gone with someone else. We paid a lot of money and expected a good experience and good service, but that's not what we got in our opinion. We would not recommend them and will not use them again in the future.

I think overall it was a very positive experience.

Ease of communication, great experience with the sales person that came to give us a quote, the install team was outstanding and the final product was just what we wanted.

Jacuzzi Bath Remodel was wonderful to work with, and even though we had a few hiccups, they were extremely professional about it. They took care of things in a timely manner, kept me in the loop, and I never had trouble getting in touch with someone or getting my questions answered.

They were very helpful and quick once everything was ready for installation.

Everything completed from start to finish was excellent workmanship and I wished I had used them on my previous bathroom project.

My experience was when the first team came to tear up and install, they ran into a problem with a code violation due to my foundation. The builders used total concrete, and I live in a first floor condo. All they told me was that it was a code violation and to contact Little & Young, my HOA. I went round and about multiple times, and the only information I got was to contact my HOA. I understand they could not do anything for me at the time, but I felt that it could have been communicated to me better.

I chose to get it, but other people can make their own decisions.

Consultation session; quality of materials; options suggested for financing; and consistent communication from Ms. Shalonda from the headquarters office were all excellent!

I did not like the customer service.

Communication up to instalation was very poor, The install was very, very good.

The installers were very professional. They did a great job of cleaning and installing and cleaning up afterwards.

I love the technician who came out and actually did the installation.

The gentlemen were on time, cleaned up after themselves, they were all very polite, and they stayed with the work until they got it done, which was over 10 hours that they were here. So, I can't complain about it not getting done in one day or them not being here on time. I think they did a really good job. We love the shower.

Jacuzzi was friendly and nice; everything was good.

Not at this time

They were the best that I have had. I had a guy put a bathroom in from Lowes and he didn't do it good.

My check was processed twice within 3 days which could have been financially embarrassing. They discounted the job $500. for that. The workers were here 2 full days. They should not advertise a 1 day project.

They came at 8:30 in the morning, and they left at 1:20 the next morning, and I didn't think that was okay.

I am completely satisfied with what they've done. I had to have surgery on my knee and couldn't get in the bathtub. They gave me a shower in no time at all. It was completed in one day. I had seen the commercials and didn't believe they could do all of it in one day. I live in an old house and they did fantastic. I had two installers who worked long, steady hours. They did take lunch break that I provided because they were doing so good. They were very professional. I went from no shower, to having one I could walk right in. I kept falling and I called them up to fix it. I was throughly pleased.