Installation did not include hand held hose and the one that was installed was too short. After I repeatedly asked for a longer hose I was told by the tech that he would make note of request. I have not heard a thing. Then I was told that I could just go and pick one up at any hardware store. For what I am paying for the shower I would expect customer satisfaction and a complete install.

Feel very expensive for what we received. Wish we had done more research and analysis before making decision. Forced to make decision the day of presentation for pricing. Wish we had said no

I had my tub/shower converted to a walk-in shower and am very happy with the result, the process, and the crew who worked so efficiently and skillfully. Felix, Raul, and Michael were a great team. Not only was my project able to be scheduled sooner than first anticipated, but once the ceee got here, they were amazing and completed a quality job in just two days. They didn’t rush, they just worked efficiently. Plumbers, permits, and inspectors were scheduled by their team without any glitches. I love the way my new shower looks and am looking forward to having future guests in my home be able to use it.

Jacuzzi advertises a non slip floor but that is NOT true. The floor is extremely slippery with no real satisfying way to fix that.

I think Jacuzzi Bath Remodel did a very nice job. It was a very difficult situation, but they made everything very professional and did high quality work.

My installer, Brandon, did the job well. He was understanding, kind, and courteous.

After taking out my shower they found dry rot. That was taken care of the very next day. I called and they made an appointment. Turns out the measurements were off. All had to be remade. 3 weeks go I called and they said your shower pan is in. So made the appointment. Got a call the day before and he said the pan in fact was not there and that it had not even been made. Not sure who dropped the ball but that it was going to be another 2 weeks at least. My appointment kept getting canceled because of things being the wrong size or that the new measurements were lost or just not made.

Status call updates could be improved. Not on initial installation, but when the custom order part had to be reworked and rescheduled from my experience.

Great sales guy, gave all he could on discounts and didn't waste our time.

Make sure all dust from pipe shaving or caulking is removed from floor and counter top by wiping with mop or wet towel. My husband fell getting out of the shower because the floor was slippery.

I should have taken your ratings more serious. The cost of this install and the quality of materials should have easily been half the price. 18k is way too much for what you get

Most of the problems that happened were because the sales person did not measure correctly. Because of that, the base pan was off by two inches. Which required a total wall reconstruct. Dominic did a great job. But, no one should be thrown into that situation.

Jacuzzi Bath Remodel was very professional. They provided good work in a timely manner.

Overall, my experience was great!

There was a major screw-up in the payment; they overcharged me by $15,000. That was a lot of stress and caused issues with my credit card. It ended up being a clerical error on their part.

The actual work was very well done and the result is attractive, but the bathtub failed the county's inspection. If this could be fixed, and promptly, I'd give this survey 10's and nothing else.

Replacing our tub/shower with a Jacuzzi shower was more expensive than I expected. It’s not what everybody can afford so.

Our overall experience with them was quite negative, as they were very hard to communicate with, get responses from, and ensure the work was completed in a timely manner--especially for spending such a large amount of money. Additionally, when there was an issue with personal property being missing, their response was lacking, unhelpful and uncaring.

98

I like the product. The service was bad due to the fact that the installation was not done properly the first time. When they came out to redo it, they brought the wrong shower, and we had to wait months.

We had issues, and I was afraid that there would be issues underneath the flooring, which there was. It wasn't much, but they managed to figure out what to do to fix it. A supervisor came out and said that they can do it, and Bam! They took care of it, and everything moved right along again, which was really good.

Jacuzzi Bath Remodel was very professional. The job turned out beautiful. The crew cleaned up. I had a great experience.

I so appreciated the professionalism and friendliness of everyone throughout the process of one tub shower and one shower. Was very happy that Travis did both installs. He didn't assume the placement of bars and shelves. There was going to be a fold down seat in the shower. There was a problem with plumbing from a 1999 remodel. We talked about it, he showed me other places the seat could go. In the end I decided to cancel the seat. It was Friday before Labor Day. I made the call to get the change and was told it would take 24 to 48 hours. Travis made a call and when I signed the completion we could see the change had been done. Also very surprised how good the floors in front of the remodels look. This was not a spur of the moment decision. Have been wondering for several years about doing Jacuzzi showers. The old tub had a chip and needed to be replaced. When I walked into Costco and saw the Jacuzzi display decided to ask questions. Took 2 days to think about it and went back. Best decision ever.

It turned out better than I thought it would. The guys that did my whole project did an Impeccable job.

The team that came to remove and install the new tub/shower combination were courteous, knowledgeable and very efficient. They protected our entry area and stair carpeting so very well it was a joy to have this Team in our home!

Our experience with Jacuzzi for a bathtub to walk in shower was wonderful! All the way from The consultation through the entire install process we were well informed of each step and that was appreciated!

I met a representative for Jacuzzi Bath at Costco. He invited me to ask questions, and at that time, he was able to schedule a representative to come to my home. The representative was on time and provided plenty of samples. He walked out with a contract in hand.

Our JBR representatives Kaden and Gerardo were amazing. They explained things and even gave helpful advise. They left the bath cleaner than they found it. I was very pleased with their service.

I am still waiting for someone to send me paper work adjusting the price because of a change order. I had an excessive amount of contact while they began the job and during the job but now when I want to see the final figures and breakdown for the change order, there is no communication and no paperwork! I may need to contact Costco as no one seems to be in any hurry to move on this problem

Can’t use the shower without having to soak up the water that the doors leak.

Everyone I dealt with was friendly and helpful. Patrick, Chloe in scheduling, Sam getting the county inspector here quickly and Jose and Alvin doing a clean and fast demo and install were all great folks. Thanks.

The job was extended a couple of times, due to a problem with misscommunication due to the height of my shower, then they did not have the product we ordered

They did a great job. Joe and Cody were awesome. They were professional and answered all questions.

If you are willing to do a majority of the follow-up, our Jacuzzi project mgr & general customer svc crew do Not know what that means.

Brian Riche & Josiah have to handle the install for Jacuzzi for JBRX to get a 7, Spent in excess of $25k for this JBRX remodel, and got radio silence. Without this excellent install team, it would have been a 1.

Yes, I’ve already recommended you to 4 or 5 of my friends. It’s such a wonderful upgrade and I’m so glad we did it.

My experience was good. It took a little longer than expected, but besides that, it was a great experience.

The shower doors have a design problem and the shower floor is not anti-slippery enough.

They provide quality and service in every aspect, from sales to installation.

They were great at sales and had a horrible time getting help with repairs before work started. Finally got a number to help with the floor.

Expensive and not happy with the caulking job

Upfront and truthful expectations of what to expect for every step of the project.

We will tell the good and bad about this experience to those who ask. It is a good product but the misrepresentation of what the product would be is not acceptable. This is not the fault of the installer, but lies with sales staff and the frustrating call system within the company.

My issue is the way this service ended, not how it started or how install workmanship. Installed the wrong doors on our tub/shower conversion. Company gave option to schedule coming back out to correct or give a little money off. We opted for a little money off (should’ve probably asked for more) and then when contacted by finance they did not have the corrected amount. Two conversations with finance representatives (3rd party, not Jacuzzi staff), they emailed Jacuzzi 2x to verify price, I eventually called Jacuzzi (on recommendation of finance representative) to let jacuzzi know the finance team needed someone to call them. Again, I should’ve asked for bigger discount given hassle and follow up I had to do to straighten out Jacuzzi mistake.

It took Jacuzzi Bath Remodel 5 weeks to finish.

The consult and install were so easy! Everyone was very friendly and professional, it was a pleasure to work with the company and each person.

For the price that I paid, the craftsman had to come back twice to work on it, and I am still not 100% satisfied.

The guys who came to do the installation were very personable, helpful, and eager to explain the details.

I foudn the communication to be very poor. The products and everything were fine.

1. Set the appt for the salesperson to come to my house, and explained I would like to spend no more than 1hr to review products and make a decision same day. He then spent over 2.5hrs before getting to the product review, regardless of my prompting to skip the 30min company history speech.

2. In spite of the explanation of the process and communication flow, I have been in the dark on status updates and next steps. I purchased in March, and it was explained that I was looking for the install to be completed by end of May. They just finished at the end of July.

I spent 3weeks contacting the customer service line before reaching the local install manager team, just trying to learn why the manufacturing took 4months instead of the two months promised


3. Two separate occasions, estimates came out and took measurements. Then during the demo/install, the plumber discovered a pipe he had to move that would've left a 3" hole in my roof. Another week of delay trying to get a roofer coordinated. Wish that was figured out when they were assessing the job.

5. I still have not received any word on what glass manufacturer is supposed to be doing the doors.

6. Because this has now taken almost 3months longer than expected, I have lost multiple months of rental income. Extremely displeased with the delays, the zero effective communication from Jacuzzi and the real 'not my problem' feeling im getting from the company. Dont feel taken care of as a customer, at all.

There is a delay on my project. The communication was poor.