I met a representative for Jacuzzi Bath at Costco. He invited me to ask questions, and at that time, he was able to schedule a representative to come to my home. The representative was on time and provided plenty of samples. He walked out with a contract in hand.

Our JBR representatives Kaden and Gerardo were amazing. They explained things and even gave helpful advise. They left the bath cleaner than they found it. I was very pleased with their service.

I am still waiting for someone to send me paper work adjusting the price because of a change order. I had an excessive amount of contact while they began the job and during the job but now when I want to see the final figures and breakdown for the change order, there is no communication and no paperwork! I may need to contact Costco as no one seems to be in any hurry to move on this problem

Can’t use the shower without having to soak up the water that the doors leak.

Everyone I dealt with was friendly and helpful. Patrick, Chloe in scheduling, Sam getting the county inspector here quickly and Jose and Alvin doing a clean and fast demo and install were all great folks. Thanks.

The job was extended a couple of times, due to a problem with misscommunication due to the height of my shower, then they did not have the product we ordered

They did a great job. Joe and Cody were awesome. They were professional and answered all questions.

If you are willing to do a majority of the follow-up, our Jacuzzi project mgr & general customer svc crew do Not know what that means.

Brian Riche & Josiah have to handle the install for Jacuzzi for JBRX to get a 7, Spent in excess of $25k for this JBRX remodel, and got radio silence. Without this excellent install team, it would have been a 1.

Yes, I’ve already recommended you to 4 or 5 of my friends. It’s such a wonderful upgrade and I’m so glad we did it.

My experience was good. It took a little longer than expected, but besides that, it was a great experience.

The shower doors have a design problem and the shower floor is not anti-slippery enough.

They provide quality and service in every aspect, from sales to installation.

They were great at sales and had a horrible time getting help with repairs before work started. Finally got a number to help with the floor.

Expensive and not happy with the caulking job

Upfront and truthful expectations of what to expect for every step of the project.

We will tell the good and bad about this experience to those who ask. It is a good product but the misrepresentation of what the product would be is not acceptable. This is not the fault of the installer, but lies with sales staff and the frustrating call system within the company.

My issue is the way this service ended, not how it started or how install workmanship. Installed the wrong doors on our tub/shower conversion. Company gave option to schedule coming back out to correct or give a little money off. We opted for a little money off (should’ve probably asked for more) and then when contacted by finance they did not have the corrected amount. Two conversations with finance representatives (3rd party, not Jacuzzi staff), they emailed Jacuzzi 2x to verify price, I eventually called Jacuzzi (on recommendation of finance representative) to let jacuzzi know the finance team needed someone to call them. Again, I should’ve asked for bigger discount given hassle and follow up I had to do to straighten out Jacuzzi mistake.

It took Jacuzzi Bath Remodel 5 weeks to finish.

The consult and install were so easy! Everyone was very friendly and professional, it was a pleasure to work with the company and each person.

For the price that I paid, the craftsman had to come back twice to work on it, and I am still not 100% satisfied.

The guys who came to do the installation were very personable, helpful, and eager to explain the details.

I foudn the communication to be very poor. The products and everything were fine.

1. Set the appt for the salesperson to come to my house, and explained I would like to spend no more than 1hr to review products and make a decision same day. He then spent over 2.5hrs before getting to the product review, regardless of my prompting to skip the 30min company history speech.

2. In spite of the explanation of the process and communication flow, I have been in the dark on status updates and next steps. I purchased in March, and it was explained that I was looking for the install to be completed by end of May. They just finished at the end of July.

I spent 3weeks contacting the customer service line before reaching the local install manager team, just trying to learn why the manufacturing took 4months instead of the two months promised


3. Two separate occasions, estimates came out and took measurements. Then during the demo/install, the plumber discovered a pipe he had to move that would've left a 3" hole in my roof. Another week of delay trying to get a roofer coordinated. Wish that was figured out when they were assessing the job.

5. I still have not received any word on what glass manufacturer is supposed to be doing the doors.

6. Because this has now taken almost 3months longer than expected, I have lost multiple months of rental income. Extremely displeased with the delays, the zero effective communication from Jacuzzi and the real 'not my problem' feeling im getting from the company. Dont feel taken care of as a customer, at all.

There is a delay on my project. The communication was poor.

I would not recommend them. I did not get the service that was advertized.