We had a very pleasent experience with the staff, the one man crew, Rarry, and very happy how our new shower turned out in our small bathroom.

The floor is slippery. I thought when I bought this, it was for safety.

Really liked the young man that came and did it, waiting for the inspector for 5 hours in the Hot weather was not Good!

Quality and installation were excellent.
However effective customer communication were/are poor at best. Phone calls not returned; commitments not kept; contract details missed (items discussed with our sales rep were not in the contract). I was promised a change order to my contract last Thursday (10/15/26) on Monday (10/19/26) my project manager (Gustavo) indicated I would have the change order by EOD (end if day). It is Wednesday (10/21/26 after 1:00 PM) despite emails yesterday and around noon again today no change order and no contact update. I did receive an email from Gustavo detailing what would be in the contract change order. Believing what i was told, I paid off my contract on Monday (10/19/26); I think that was perhaps premature.

I have been very happy with it. My wife and I were thrilled with the salesman and the installers. They were very polite and did very good work. There was one thing; it wasn't thier fault, but when the salesman put down what we wanted in the shower, he left out the shelves by accident. He called me a day later and said he had to come over and amend it so I could sign it. We had to leave the next morning for Mexico City. Everything was great, and I wrote the check. The next morning, I noticed they forgot to put the shelves in. The salesman left it off the first order; he put it on the amendment, and the paper got mixed up. When I got back from Mexico City, I called them on Saturday. They set up a day for today and put it in; we are very happy. We understand things get fouled up a little. We have no problem; we're thrilled with the shower and everyone. I called to let them know I hadn't heard from anyone to put it in; they called and set up a date. Everything is good, 100%.

Communication is really bad. I was told by the Salesman that came to our house that we could add shower doors if we decided that we would like them. I am still waiting for the change order to add the shower door to our Guest bathroom, and when the installers were here for the Primary bathroom I was told that because I have a "Hotel Stall" shower there is no shower door that Jacuzzi offers in that size.

I was quoted a price and opened a loan for that amount of money. When the job was completed I was contacted and told that I owed an additional $1210.40. The additional charge was blamed on an employee's error who was no longer with the company. I argued that this was the companies mistake and I shouldn't be charged. None the less I ended up sending a check for the additional amount. I am not a happy customer and would not reccomend your company to anyone. I hope that someone in management reads this reply and makes this right.

I was impressed by the product, but not by the communication and customer service.

Jacuzzi Bath Remodel provided excellent service. They were on time and it was very well done. They were very accommodating.

Like Paddy for being so responsive to my requests, The installer was incredible and the shower results are beautiful

The quality exceeded my expectations. The install was very efficient and well done.

Project took too long to complete from the sale to the completion. We were told it should be installed in 2 days, but it took 3 whole days They should have sent a crew of 2 persons for this project which required a lot of tile removal and replacing some studs on the external wall.

They did everything they said they were going to do.

They left my house messy. The drywall is exposed.

I had a very good experience; it just took a long time for the product to come in.

The original contract indicated install by the end of August. We didn't get anything done until second week in October. It did not take one day, it took 3 days. I still can't use my new shower because I have to wait for a third party to install the glass. I don't have a date for that yet, additional cost $2000! I was also told that a temporary rod would be installed so I could get a shower curtain and use my shower while I waited on the glass. That didn't happen
The only thing I can compliment is the gentleman that finally did the install. He was easy to work with and he did a good job.
So all and all we were not happy with Jacuzzi and find that they really didn't live up to their commitments at any point inthe process. It certainly is not the same as your commercials advertise.

I can't use the bathroom. It is dangerous for me.

From the initial consultation to the end of the project we will highly recommend!

Once the materials for the remodeling were available, the installation was performed in a very timely fashion. To be sure, the actual installation was completed in about seven hours.

the job was performed as advertised. The workers were professional and well qualified. The financing offer is exceptional

Communication needs to be better. Also maybe two workers do job can be completed in a more friendly manner.

Installer were great. Admin leaves a lot to do a better job.

The walk in shower is an excellent addition to our home. Everyone who sees it is very impressed

Angela Jackson sold false expectations.

This project has been going on since March. The shower door is just going in today, in September.