Installers were awesome. However, shower fixtures do not match grab bar. called customer service several times, so far no action from Jacuzzi.

Presentation professionalism customer service friendly not trying to force a sale quality timeliness effort and attitude.

Well, you’re gonna have to ask me after we get done with this problem I had after the install. I was very satisfied. I was even satisfied after the sales and when I decided to go with this program, but after the install, I discovered that there was no water pressure and there was very little hot water at all and that the tiles for the shower had like an eighth of an inch movement would change everything but they weren’t working properly. I left a message for the sales guy, but he was MIA. I don’t think it’s his fault entirely. I think the company doesn’t allow the sales people to go back and have a visit when the install is done. He was gonna come that day at the end of the day he noticed you showed up he was gonna come the next day. He never showed up. They sent them to Kendall the next day. He couldn’t show up and I know he’s dedicated to his job, but I think this is the company’s fault you should allow the guy who makes a sale to calm and basically closed the whole deal by visiting the site and seeing if anything went wrong after the it makes you look bad it makes him look bad and it’s not very satisfying for the customer

They do great and fast. And the salesman Marcello was very polite and informative.

Working crew perform with the upmost care and pride to achieve the best outcome.

inform customers

Extremely disappointed in the hook and reel scheme where your given a ton of promises and given a hassle. From the day of install we were lied to. Jacuzzi’s installer’s were sub contractors, the product was poor quality. (Same fiberglass tub I was replacing).

The workers were very considerate of my property and cleaned up after themselves very well and the work was done within 8 hours.

The customer service sucks!! First I TOLD that it ONLY takes (1DAY)so I was given a (DATE) The salesman said he had to get back with us after he contact ( DARREN ) I then was given ( 2 different ( DATES ) my husband and I decided on the ( DATE ) no one called to say that WE had to call to CONFIRM the ) DATE ) We thought that would be the company saying hey we will be there just confirming the ( DATE ) so We are WAITING and WAITING and NO ONE SHOWED UP and when my husband called we were told that it was OUR JOB to called THEM to CONFIRM so we were WAITING for ( DARREN ) to call us to setup another day so the following week someone just show up without calling to say we are here to do a job I had a STROKE and I TOTALLY not ready because my husband was at WORK and was home with my ( NURSE ) SO ( MIKE & DARREN) Then tells that it’s OUR fault and ANOTHER DATE was set I then asked if I could be compensated for Our inconvenience and I RECEIVED PURE **** 🤬 and when I called the company the so called Manager (Darren) out of the Miami office was VERY RUDE and when I called the salesman (Mike) he then told me he had nothing to do with it and (Darren) was the person to call and I received a lot of ridiculous excuses…. WHAT EVER YOU DO RUN From this company JACUZZI BATH FITTER BECAUSE THE ARE FULL OF ****😡🤬🤬🤬🤬🤬

The structure of the tub is very good, and they were able to get the work done in one day.

I was told that my wall had to be cut and squared for the installation and that the wall would be completed. The wall is not completed and the foot step was never installed in the shower. Reached out to him and havent hesrd back since he had a family emergency over a month agao.

I'm extremely happy with all aspects of my new shower installation!

Timeliness

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This wasn't my bathroom, this was my brother's bathroom I had done, because he fell. I was very satisfied with what they did, and how quickly they did it.

Great job with excellent convenience

They were on time, did a very good job in one day. They cleaned afterwards and they were very polite and friendly

Things were not put back that should have been. No one shows up when they say they will.

The shower enclosure is beautiful and works perfectly.

You did what you said you would do. The timeline is right on time. The insulation was done in one day with no problems. The walk-in shower looks real good and the installers were very professional and polite cleaned everything up when they left.

Installation was efficient and professional

I love my shower.

The guys were great

They worked very professional. They finished in one day and it was beautiful.

Very professional. Clean up constantly. And, it looks great. Very happy.

Construction is great clean up is terrible

The installers were wonderful, our sales rep was wonderful, and they did a tremendous job of explaining everything that was involved. They knew our concerns, they knew what we looked to accomplish, and they have delivered. They've done everything that they said they would do. You know, I'm really pleased, my wife's very pleased as well. Everything came out beautifully.

We love our new shower. Done in one day as promised.

All personnel were knowledgeable and helpful needed redo due to original wooden backing left out in pouring rain before installation..Both installations were done well and had the installers of the first attempt simply stopped the install and protected the materials from pouring rain all would have been fine the first time.. We are happy with the quick and thoughtful service you provided for the redo and will gladly recommend your company to friends and relatives. All who have seen the new shower have been impressed with the quality materials and careful workmanship on redo. .Thanks !!!!!!

Great work, fast and was beautiful. The workers were very professional

The project was completed in a day and the results are spectacular!

Several date changes for installation without notification.

They sealed my cat in the bathtub enclosure.

Everything advertised, and presented by the gentleman who came to show us samples, was 100% accurate and identical at the time of complete installation.

I love the water pressure that I have now!!!!

When the salesperson was here, he mentioned that the glass door would have a big roller on top so it would be sturdy. When it was installed, we saw nothing like that. When you touch the door on either side, it shakes a bit.
We are not satisfied with the glass door because we thought the glass would be thicker.

Professional qualified courteous workers

The remodel is beautiful.

Follow up when a problem occurred was very disappointing. I had to call 5 times before someone finally responded just to schedule a service visit.

The gentleman that came to do the job were professional, clean, and such nice people. The job they did was absolutely fabulous. they cleaned up everything before they left. I cant give enough praise over the job they did. My walk in shower is beautiful. How they did the work in one day is amazing.

Wonderful, outstanding quality work !

Be cautious.

It’s a high-quality patented shower material installed by 3 trained Jacuzzi technicians. I recommend the Jacuzzi shower highly. Linda Y. 9/22/2025

My wife and I both loved the total transformation of our shower installed by Raphael and Jose. Tell those guys that we both said thank you so much! My wife was thinking about remodeling our children’s bathroom and we showed Raphael and Jose the bathroom and Jose said that if we do have the other bathroom remodeled please request for them both to do the installation and my wife and I both agreed because we both like how Raphael and Jose work and do their jobs.

Avery professional organization

Excellent quality

The way everyone is very helpful ,professional and courteous

Company motto is right on "same day installation " !

you can be more honest about the financing

They did everything just right and everything was perfectly done.