My project looks nice, and it is comfortable.

Late, unqualified workers

Very nice job. They showed up right on time, protectedthe floors and cleaned up after themselves. Everything came out looking exactly as I had hoped it would. Again, very nice work from friendly respectful people.

Job took two days to complete. They did not have materials needed and workers had to take time to get materials which took a lot of time. Also curtain rod was installed too high and they never asked me where to hang it. The curtain I had is now too short. They also broke the toilet paper holder. I was upset that when they arrived the first day the first thing they told me was that the job would not be done in 1 day without even looking at the bathroom. One of the reasons I chose Jacuzzi was due to the job being completed in 1 day. I have lung issues and wanted it done quickly.

See my comments below.

A permit was never pulled.. I was told work would be scheduled once the permit was obtained. When the work was scheduled I didn’t think I needed to inquire about the permit. Once the work began and was shut down by the management office I had no access tp my only bathroom. I repeatedly defended Jacuzzi and fought to get the project restarted. My friendship with mayor got me the permit. While this was going on at my expense I stayed in a hotel here on the Key at my expense. The “completed’ shower was beautiful. The workmanship impeccable save for one huge mistake, no handheld shower head. I asked the salesman about reusing my hand held shower head and was told no because that would void the warranty.The installation of a hand held shower head was my number one priority included and paid for. Last week a workman came with an incompatible handheld shower head. The job is incomplete.
I am bery unhappy!

Too slow too slow too slow
I even took that old bathtub out
They didn’t show up for a month and a half
And when they did, they weren’t ready to go to work
Made it seem like it was my problem my fault
Came back to it 2 weeks later
And did a nice job
But that’s the only thing nice I can say about it
Two months without
And they say they can get it done in one day
Terrible

They were on time, very knowledgeable and respectful. Great product too!

They did an impressive job. The cleanup was good.

I was not present when they came out. I am his caregiver. My father signed the contract. My cousin was present, but he is not his caregiver. I tried to reach the corporate office, and they did not get back to me. It was not until I found the sales representative's number that I was able to get help.

Outrageous 18k price....14 hours

It was difficult to get a response on concerns that I had about the initial installation. I don’t feel the installation was done well. The caulking around the walls looks sloppy. And no one at Customer Service seems to care to clean it up or make it look professional.

The installers were outstanding

They worked tirelessly to get the job done. There were a lot of attention to details!

Good quality material and nice adjustment with the existent materials.8

The job was worth every penny. From start to finish, it was handled professionally by everyone involved.

Very impressed with the entire experience from the representative that came to our home and explain the product and the instillation, to the installers. The installers were extremely professional and worked together beautifully. I loved that the inspection was done by video on a tablet. That is why the install could be done in a day. The finished product is everything that was promised. My husband is a disabled veteran and the unsafe bath tube has been replaced with a beautiful and safe walk in shower!!

Install went fine but took 2 days to complete.

Was not completed in a day as stated. Had to cancel appointments and adjust my schedule to accommodate the second day. Their clean up was bare minimum.

over priced for the quality of materials used

They're very professional and timely.

They were very thorough and knew what they were doing; there were no ifs or buts. They got in, did the job well, and got out.

We got it. Jacuzzi Bath Remodel was very good.

The installers were so fantastic.

I liked EVERYTHING! Its as NICE as the TV commercials presented 😉 👍