They were very nice and cared about the work they did in our bathroom

The only trouble with the whole bathroom is that the base was too slippery. I had to get a rubber mat to keep myself from sliding around and falling.

Every thing was satisfactory however my friends think it was too expensive.

It has been a problem. They are supposed to come back and fix the bathroom because they messed it up. The walls are not level, so I can't put any doors in, so I have been unable to use the bathroom for months since they have been here putting it in. I am still waiting for them to come and fix it. They were actually supposed to come today, and they canceled again. The people that they hired locally are not showing up to work, so they had nobody to come fix the walls today so that I could actually use my bathroom.

Jacuzzi Bath Remodel was easy to work with.

Very hotel like look

Overall experience has been great

The materials they used..the employee with excellent skills..very professional Ramon and john..very respectful to an elderly woman..

It’s too pricy for most people.

Absolutely because the quality of the work done and the quality of the new shower is worth every penny. The techs that worked on our new shower were exceptional in communicating every detail and the final product shows the hard-work that was put into it. Plus it is all backed by a lifetime warranty. Will recommend every time.

He was very nice and did a great job cleaning up. I appreciated the visit, but I still need the hot water fixed.
The service was pleasant and they left everything clean. I enjoyed the experience, but I do still need the hot water.

It will be beneficial for customers to have a Breakdown receipt of the total Cost

Too many mistakes by salesperson

The person that came was not clear initially on what was going t happen to my remodeling in full. I'm 90 years old and I did not understand what to expect because they did not clear it up. A lot of things that I thought was going to be included or supposed to happen didn't and I'm very disappointed with that.

I noticed that the contract I received contained my name incorrectly, and I also received documentation that appears to belong to another company.

Everything as promised. Finished in a day and looks great.

They came in two weeks ago and did my bathroom, and for the last two weeks I am waiting for the bathroom door.

Installers were awesome. However, shower fixtures do not match grab bar. called customer service several times, so far no action from Jacuzzi.

Presentation professionalism customer service friendly not trying to force a sale quality timeliness effort and attitude.

Well, you’re gonna have to ask me after we get done with this problem I had after the install. I was very satisfied. I was even satisfied after the sales and when I decided to go with this program, but after the install, I discovered that there was no water pressure and there was very little hot water at all and that the tiles for the shower had like an eighth of an inch movement would change everything but they weren’t working properly. I left a message for the sales guy, but he was MIA. I don’t think it’s his fault entirely. I think the company doesn’t allow the sales people to go back and have a visit when the install is done. He was gonna come that day at the end of the day he noticed you showed up he was gonna come the next day. He never showed up. They sent them to Kendall the next day. He couldn’t show up and I know he’s dedicated to his job, but I think this is the company’s fault you should allow the guy who makes a sale to calm and basically closed the whole deal by visiting the site and seeing if anything went wrong after the it makes you look bad it makes him look bad and it’s not very satisfying for the customer

They do great and fast. And the salesman Marcello was very polite and informative.

Working crew perform with the upmost care and pride to achieve the best outcome.

inform customers

Extremely disappointed in the hook and reel scheme where your given a ton of promises and given a hassle. From the day of install we were lied to. Jacuzzi’s installer’s were sub contractors, the product was poor quality. (Same fiberglass tub I was replacing).

The workers were very considerate of my property and cleaned up after themselves very well and the work was done within 8 hours.