The finished product is good, I am very happy with it, but the installation was a nightmare.

Job was not completed, doors were broken before the install and said that they would put temporary doors up however no temporary doors were ever put up and a month later we still have not seen the original doors that are going on there.

There were some things that I didn't like.

Everybody I worked with was very pleasant and professional.

Everything is good. The price is higher, though.

I had it installed last Monday, and I had to call back today because I am having leakage in the downstairs when I take a shower. I haven't heard back yet, and I am still waiting.

Service , workmanship,quality

Absolutely would recommend. Nick and Deanthony really raised the bar. Thank you.

The installers were amazing, my bath is incredible, and I love my walk-in shower. I am disappointed with things I was told in my first meeting with them. I am surprised at some of the things that were not as done as I thought they would be.

The finished product is great, but communication during the protracted timeline left everything to be desired (see #2 below).

Jamie & his crew did a beautiful job, I wish I can get mine done lol

I am likely to recommend Jacuzzi Bath Remodel of Detroit.
The guys were very polite and did a great job; it took them two days and had a lot of repair to do at first but they did a fantastic job!

The installers Tom H and Harold R were perfect! You can’t get better than that!!

The crew and the turn around time for installation

Easy to work with effective communication and detailed explanation from salesperson down to actual workers.

Tom H. and Joe did an excellent job and went out of their way for me. They went beyond what they were supposed to have done.

They were thorough, polite, and cleaned up well.

You are supervisors do not call back

The people who did the work are very professional and cooperative. They were willing to answer any questions I had. They cleaned up after themselves. d. They did a very good job with that.

Hard workers, timely, worked clean, finished the project, always courteous, I will recommend them and I am grateful for them and the job they did so well.

The team that came in to do the work, told us everything that would happen, they were neat and cleaned up. The end result was beautiful.

clean up wasn't very good

The initial install was not completed in one day because they did not have all the materials to finish the project. I called the area manager multiple times to get them back out to complete the project which took them a week later to come out. They had to complete the weatherstrip on the front of the shower. That resulted in them caulking over a nail that should have been removed from initial removal of existing shower. They had to return the next day to remove nail and recaulk. Knowing this project had to finish before Christmas. When I arrived back in January, I noticed a leak in the basement ceiling tiles showing that the P-trap was installed thru the ceiling tile and water had flooded the carpet. Jacuzzi came back out the next day and verified where the leak was originating from which ended up not crimping a ring on the Pex pipe. The area manager then asked me if I knew of a restoration company and I told them that was a Jacuzzi issue. They fixed the leak and had restoration company come out. When I returned 10 days later, I spoke to the area manager to schedule time for that week I was home. I had not heard from the area manager until I reached out later in the week. His reply was he was waiting on me. By this time it had to be delayed another week since I was out of town again. I called the area manager when I returned on Monday and we agreed to meet on Wednesday at noon. Wednesday noon I received a text from the area manager that he had to be on a conference call at 12:30 and would arrive as soon as call complete which was 2:30pm. When he arrived he went down into the basement to work on ceiling tiles and P-trap to get it fixed. When finished he was supposed to look at the shower curtain to replace with new one, but he walked outside while I waited for him to return and realized 10 minutes later he had left without looking at the shower curtain. I called and texted him twice asking if he was going to be back and where did he go. After 30 minutes I received a response from the area manager “sorry my phone was on silence I’ll be back.” When he reinstalled the new curtain rod he asked me if I had any goo-Gone to remove the stickers on the rod which I did not. It took him approximately one hour using water to remove the stickers instead of going to get the goo-gone. Thus from the time of appt at noon to the time he left was 5.5 hours. When the area manager was leaving he asked if there was a Monetary amount that would make me happy due to all the issues caused. I had given him an amount and he was checking on it. A week goes by with no response from him. He finally sends a text offering 10% credit for the project which I responded with $1700 even. The next day I followed up with him once again and he said he was sick and would get back to me. A week later still no response so I reached out to my sales contact and he was unable to help me. He was going to check with another manager. The next day that manager contacted me to assure me the credit was being processed and that it would take 10-14 days to see the credit. The credit was processed and it wasn’t the full 10%

Tom and Harold were very professional and did a great job. I love my new shower.

I have already recommended the company to several people.

I have an issue they are aware of and two weeks in still no response from them

It's expensive, and the project completion went through more changes, so they couldn't keep up.

The whole experience from start to finish was wonderful. I have already recommended Jacuzzi to others who are considering a bath remodel!

Mixed feelings on this question. Love the new shower but it was quite a hassle to get problems fixed. Should not take 2 months to get satisfactory results. Communication was terrible.

No pressure sale. Denise explained the process in detail and Ahmed and Luke took the necessary time to professionally and carefully install the final product.

They do good work.

They did a good job.

I had three quotes form different companys the pricing was very close with each other
The only company to follow up with me was Jacuzzi Bath and followed up after to make sure that we were satisfied.

Friendly and Courteous l

I've already recommended Jacuzzi to my family, friends, and those I go to church with.

The two young men that installed the tub/shower did a good job.

The quality was really good but the on the information about the payments was not really good.

Jacuzzi dis an ausome job.Very pleased with the Purchase.

salesperson, Denise, was of great assistance and installers went out of their way to do a good job.

Ahmed and Lucas were so professional and polite. They did a fabulous job.

I am very pleased; the guys did an excellent job.

Poor communication within the company. Made several calls and no call back!

They are a great company.

We think that your pricing (15,300) is too high for the job. And you pretty much forced us to finance for the 12 months same as cash, since you had absolutely no way of giving us any kind of discount. Also, we have an issue with the finished project that we have contacted you about and we are waiting for a call from customer service.

I had the unit installed last Tuesday. I have had some issues with the installation and haven't received responses from anyone since the installation. I have called daily.

My experience with Jacuzzi Guild was it was bad. They screwed up my house. They broke stuff in my house. They left it dirty in my house. I had to hire another company to fix what they did what they broke. I am not very likely at all to give them a good review.

Everything went great for install, the workers left it clean and were very respectful, very happy with quality, also the young lady that came out to show me the product was absolutely fantastic!

Worked until the job was finished. The weather was horrible cold and snowing but they continued on with what they needed to do not letting the weather slow them down.

Overall, we had a good experience. From our sales rep that came out to the installers, they both were professional. Overall, it was a good job.

Luke & Ahmed were GREAT