The end result is beautiful but there were some frustrations along the way. We were told it would take one day but it took two. Also, we are still waiting for a curved shower curtain rod in brushed nickel, as ordered.

They were quick and efficient in accommodating and making minor changes.

I had a friend coming from a nursing home to stay with me. I needed the job done as quick as possible and your team made it happen for me!

Guys were very respectful. They kept the mess contained to the bathroom & cleaned up great after. They also explained everything they were going to do beforehand.

The installer was very courteous, nice, and explained himself. He did have some technicalities because they had to reorder replacements for the top and bottom. It took a little linger than I anticipated, but they did a good job.

It was installed in one day, and the two guys that came to install did a really nice job. They cleaned everything up and did a beautiful job installing everything. It was perfect!

I was promised 1 day installation by the representative and TV advertisement. My remodel took more than 3 days of disruption

They were very professional and I was impressed with how the work area was so clean after they left. They kept the dust to a minimum and were respectful of their surroundings.

Value is not there. I called after seeing all installation fees were waived. I never saw a breakdown of materials vs labor. I am in sales and embarrassed that I fell for tried and true sales tactics. Installation man was fantastic but this shower is NOT worth $15K

Very professional and the work went very well. We are very happy with our product.

The technicians and designers were great!

The guys worked really hard. I have an old house and don't have drywall. It's concrete rebar. They worked all day one day just tearing it out. They came back the next day and installed it. They worked really hard.

Every single person we worked with was fantastic. We ended up with a lot of "dings/dents" in our paint that required mudding, sanding and repainting. Nothing drastic, but it seems like the damage could have been admitted and apologized for.

The installation appointment was re-scheduled 3 times before any work began. This resulted in lost time at my place of employment as I had to be home for work to be completed.

On the first visit, the Jacuzzi team neglected to check the integrity of the product before sending the team to my home for the install. After the team draped the work space, they found that the product box looked have sustained prior impact. The box was opened and the tub surface was cracked and not fit for installation.

The second visit was scheduled for 4/20/2026 by Chris. I took a other work day

Good work -- looks great

It was all wonderful when it was finished and they said not to use the bathroom for 24 hours. When I got in there, he left glue or a substance on the tile of my floor, which took me two weeks to get up off the floor. I didn't see it when we first walked in because it was clear. Once it dried, it was all around the edge of the tub. When you pay $20,000 for a tub, I don't expect glue to be left behind.

The two workers went above and beyond to be respectful of my home and the rules we have with removing shoes and things of that nature. One part I didn't feel looked right, and one of the guys went back and custom-made a piece so I would be happy with the way our shower turned out.

Sales person could be more personable and offter options and listen to customer requests.

The quality of the work wasn't up to snuff; they came out quick ot fix it. I have no complaints there. I am very satisfied with the completed project.

They arrived on time and did a beautiful job. The salesman was thorough and very nice. I have no complaints at all.

Jacuzzi Bath Remodel did an outstanding job!

I feel it was expensive.

James and Jeff were on the team that came. They were very good and very thorough. They came back a couple times to make sure the caulking was done properly and they fixed a manufacturers mistake. They worked well with my wife and really listened. The caulking was an issue and they made it look great.

From our first meeting to the completion of the project Jacuzzi made sure we got our dream shower remodel. All employees were polite, respectful and on time. Communication was great !! They returned my calls promptly and answered any questions I had. - Thanks Jacuzzi !!

Jacuzzi Bath Remodel did it all amazingly in one day. It just turned out beautiful. We're super happy with everything they did.

The total experience, from choosing materials to installation was very professional and we were completely satisfied with our shower conversion.

The installation per contract took 4 days total and 2 visits. Everyone from installers and that I talked to on the phone were very nice and helpful. The shower itself turned out great. Just a couple frustrations with getting information on when the second visit would happen, and then not explained we did not qualify for 0% 12month loan, it ended up being 15% interest. We had to pay it off faster than planned.

Left work incomplete and pressured me to sign completion paperwork with incorrect timestamp based on the verbal promise of a follow-up appointment. I had to make multiple customer service calls and ultimately e-mail a national Jacuzzi executive to get this matter rectified. Since being introduced to Raymond he has been an excpetional communicator, but the lengths I had to go to to get basic follow-up are absolutely unacceptable. I would never subject a friend to this.

Some of the quality is not what I expected. The spigot looks really cheap. They did not use copper piping and used PVC instead. I expected higher quality. They were nice and did a good job, but did not tell me to remove things from the shelf in the bedroom. Things fell off those shelves and broke, and it damaged some furniture. They were a little pricey also.

The young crew that did the installation was fantastic. I tried to go online through Google and give them an attaboy, but I can't get on there. They were fantastic, the two guys that put the jacuzzi in.

Jacuzzi provided a very good service. They were timely, polite, clean, and did a job well done.

They did the job in a timely fashion and did well on the clean-up afterward.

My experience was wonderful.

After agreement was signed, I was kept updated often with where we were with tbe process. The installers were very professional and knowledgeable. Clean up was done very well. Love my new shower.

Installer forgot to come back and finish the job. The floor looks lousy.

Debris and dust from demo was left all over walls, window , mirrors , toilet and floor. Access panel behind tub was taken off and not put back and there was broken up plaster on floor along with dust from demolition that wasn't cleaned up. Also in the basement same thing. Called twice on it and still no one has called me.
When I called customer service the second time I also told them about the caulking being sloppy and in some places not smooth and also on the window corner caulk did not cure so it was coming apart.
Now when I was in the room with the Access panel there is a crack in the wall all the way from the access panel to about 6 inches from the ceiling. Also there is a crack from the shower wall that extends at least a foot. Also since things were not confined to one area there was dust in front room and stairs. All over everything.

The products look great and the installers , Jonathon and Juan were friendly and worked very hard

#1Price is too high for what you get. #install problems left me frustrated. The fix was good but not the excellent you expect for paying the high price

They did far better than my expectations!

I do not recommend Jacuzzi to any of my friends. They are not professional; they do not care about the timing or clients' urgency. They don't respect the clients' timelines.

I am very pleased with the overall product and the installation process. The team was very talented and professional, and I would highly recommend them. After the Sale communication has been non-existent, however, and won't even respond to calls or emails. I am very concerned if this will be the response I will receive if I ever have a serious issue.

The tech and craftsmen who did the installation were great. The managers handling project management were not great. So, averaging the two, the job comes out to be a 5.

My experience with Jacuzzi was a nightmare.

I have disabilities and we ordered this at the end of April. It was just installed last week. I figured that was ridiculous.

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John the salesman was extremely knowledgeable and professional.

They provide nice quality products, but they are expensive.

They took their time, and they did a good job.

We would recommend them. One reason we like the Jacuzzi is that it is all in one. The installer knew electrical, plumbing, and such. We didn't have to have outside people come in. We have only used it once because we had to go out of town, but I was very pleased when I used it.

Honest salesman and professional installers. Great experience