From design through install the end product is very nice and of high quality!

* first day we were told they would arrive between 7am-9am. They arrived around 9:15am.

* The end of the first day the technicians asked how early they could arrive. We said as early as they would like. He said 7am or 7:30am at the latest. They arrived at 9am.

* The second day there were (at times) up to four people working on this project coming in and out of the house and leaving the property and coming back. The two newer people on the second day did not even introduce themselves and we never knew who was here and who wasn’t. It felt a bit unsafe, uncomfortable, and unprofessional.

* The second day, while the technicians were talking amongst themselves (rather loudly) we (the homeowners) heard a few concerning things like some of the technicians didn’t do some trainings, etc. As the homeowners, this does put some doubt into our minds about the quality of the work. When we had the consultation, we were told that the technicians were highly trained and skilled and this does not sound accurate.

* During the second day, there were a lot of social breaks and conversations taken. If this were to have been eliminated, the work could have gotten done a lot quicker. Also, some of their conversations (again rather loudly) were very unprofessional and not something I would have expected to hear from a company we hired.

* Some of the technicians also seemed to be moving in and out of the house quickly with no real purpose. They would step inside, walk to the shower and walk out all within seconds without doing anything. This happened multiple times.

* At the end of the second day, there were things that were left unfinished because the technicians didn’t have the necessary equipment/supplies. The two days there were here were Thursday and Friday. This was 9pm on Friday. The technician said he would be unable to come back and finish it this weekend so he would come back on Monday. This step was sealing the walls and cracks. He informed us that we would still need to wait until Tuesday (24 hours) for everything to be safe/ready for us to use the shower.

* When we were advised that we could finally use the shower, we turned it on and found that it only produced scorching hot water, no cold or even warm water. It was burning our skin so we had to call to get it fixed.

* we had to call the helpline multiple times and had to be very persistent with the representative until we were finally able to speak with a supervisor and have someone come out on 10/21 to fix the issue.

* the issue ended up being an upside down valve (easy fix according to the person who came out to fix it) however, something that should have been noticed by the installers when they did a final inpection (which they clearly did not.

* after the upside down valve was fixed, the person who come out to fix it had to re-caulk the area which required us to wait, let again to use the shower until the next morning.

* Ultimately, we went a full week (Thursday morning - Thursday morning) without being able to use our shower.

Priceing. due to the fact that you had a sale coming up in less than 60 days, you should have offered it. That is the way it is done and in some cases the law.

I took my first shower this morning, after it was dry. I really enjoyed it, and it is one of the best things I have ever done. I would like the water to be hotter, and I think there is a control, and I will have to call them.

Every step was easy. From sales to installation.

The professionalism, courtesy, cleanliness, and consideration shown by the crew were outstanding. The job could have taken two days, but they arrived at 9:00 a.m. and made sure to complete the entire project in one day. The job was completed at 10:00 pm.

If i could go back to May’26, i would never sign the paperwork and pre pay in cash. I never heard from anyone until august when i initiated the call. Could only reach low level people who claimed product was still being made.

The first install was to be at the end of august. It was cancelled the day prior because 1 of the 3 walls was cut the wrong size. The second install almost 3 weeks later was cancelled the same morning because there was damage when loading product onto the truck at the facility. The third install, a week later, actually happened.

Our initial search of our remodeling was four weeks ago, and it is still incomplete. I was supposed to be done in one to two days for the remodel, but it has been four weeks.

We liked the installers and their work. They communicated well and performed work to our needs.

We were kept informed about the entire job, when materials were being ordered, what time guys would be at our home, and received a call letting us know they were in the way.

too expensive

JBR should include glass wall & door installation with their quotes.

My water spout is loose, Shower Door is stiff, The Tub bottom around the drain feels spongy

Nik and Patrick made the whole thing seamless!

No, because I feel like I was totally overcharged.

It looks lovely but took three whole days instead of the one advertised. Also was disappointed that it was so slippery when I took a shower but I called and they are coming out to fix that problem so when I feel like I won't slip I will be totally pleased with it.

They took like a year to complete my bathroom. It was redone three times and it was supposed to be a day.

Expert installation, quality materials

I would’ve gave a 10 score if the project manager cared about my shower head problem that the installers told him about the day of installation. I never got a call from him. Always thought this company cared for their costumers more than this.

I am very satisfied. The work was completed in one day and the installer was amazing.

Kady the sales person was awesome. Actually came to the house a 2nd time when I was not real sure about the wall color I originally chose.

The end result is beautiful but there were some frustrations along the way. We were told it would take one day but it took two. Also, we are still waiting for a curved shower curtain rod in brushed nickel, as ordered.

They were quick and efficient in accommodating and making minor changes.

I had a friend coming from a nursing home to stay with me. I needed the job done as quick as possible and your team made it happen for me!

Guys were very respectful. They kept the mess contained to the bathroom & cleaned up great after. They also explained everything they were going to do beforehand.