I am very pleased with the overall product and the installation process. The team was very talented and professional, and I would highly recommend them. After the Sale communication has been non-existent, however, and won't even respond to calls or emails. I am very concerned if this will be the response I will receive if I ever have a serious issue.

The tech and craftsmen who did the installation were great. The managers handling project management were not great. So, averaging the two, the job comes out to be a 5.

My experience with Jacuzzi was a nightmare.

I have disabilities and we ordered this at the end of April. It was just installed last week. I figured that was ridiculous.

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John the salesman was extremely knowledgeable and professional.

They provide nice quality products, but they are expensive.

They took their time, and they did a good job.

We would recommend them. One reason we like the Jacuzzi is that it is all in one. The installer knew electrical, plumbing, and such. We didn't have to have outside people come in. We have only used it once because we had to go out of town, but I was very pleased when I used it.

Honest salesman and professional installers. Great experience

The job look very nice when finished

The installers were quiet and very professional. They showed up at the time the said and worked late until they were done and we were satisfied.

I’m happy with the product and the work, and the installer did a good job. I just thought it was a little overpriced.

It is such a long and drawn out process. My install started in February and was not complete until June. They had to order replacement parts and had major issues. I had to get ahold of them because they did not reach out to me. I had a very unpleasant experience with Jacuzzi and had to wait for them to fix their own problems.

They were very easy to work with, communicated clearly, and were always available whenever I had a question.

Products where fine except for the two things listed below

Salesman didn't measure correctly nor all necessary areas that should have been included. Therefore workers improvised and are having a difficult time finishing.

The cost may be a factor in our recommendation.

Very professional. Always let us know what was going on. Found a drain problem in one of the showers and fixed it without hesitation. Excellent work.

Sub standard install.

The installers were excellent. They helped with questions. The workmanship was exceptional. There was a lack of communication from the company to take care of some damage.

They did an excellent job. We were kept informed of the progress and timing from the very beginning.

Jacuzzi Bath Remodel upper management does not take care of their customers or care about customer satisfaction.

I was very satisfied with the work that they did and it was very professionally done.

I am really happy with the installers and the total outcome of the installation. They did a great job.