Their advertizing is misleading. The work was supposed to be done in a day. External factors are affecting the issues.

The people who did help me with the planning process were very helpful and friendly.

Tim did an outstanding job taking care of me.

I am satisfied with their work.

I liked how quickly the work was performed. The only issue that I had was that the workmen tracked spots of caulk on my rug, which when it hardened I had to cut out.

The project took 5 days to complete. Evidently, Trevor, the crew's supervisor reviewed pictures and determined there could be a problem of leakage down the road. Perhaps the review could happen before the team leaves the site...

Final inspection by County has not been completed

I'm not completely happy.

Installation process was terrible. Contract was signed & deposit paid in May. After being rescheduled 3 times, job was finally completed in August. Customer service was nonexistent. Will NEVER use Jacuzzi again.

Amazing! I have had a lot of work done over the years around the house, and this is the best job I have ever seen. I have no complaints.

Both gentlemen who were here were great, kind, and polite!

The two men who came are professional and well-mannered. They were methodical and easy to talk to.

The bathroom is beautiful. It turned out beautiful.

The price was more than I expected

There are issues with my installation. I would like to talk to someone about it.

We were told by the salesman that the new shower and fixture would be EXACTLY like our old ones EXCEPT they WOULD be new!
However, our old shower hardware was replaced by Jacuzzi Brand Hardware with is NOT and does NOT work the same or even as well as our old fixtures. These following fixtures are not EASY TO USE!!!!! Difficult to set show water temperatures to likable levels. Kinda like the ones in cheaper hotels! The hand shower is difficult to position very precisely. The fixed shower head is NOT one which allows for positioning and shower water patterns like our old ones!
In short the Jacuzzi hardware is cheap crap with no ability for the user to set water temperatures, shower, types and/or patterers to the users liking!!

On time and completed in two days. Always put floor protectors down and cleaned up at the end of the day. I don’t know what more they could have done!

I was satisfied on every single level. The workmen who came out were absolutely fantastic. If I were going to recommend Jacuzzi, I would specifically tell people to ask for Lorage, the man who did my bathrooms, because he was absolutely phenomenal.

Recommended with a warning to absolutely insure the specifications are correct. Take pictures of the proposed specifications. Pictures saved one of our two problems.

The reason for the low score is, that the project took months to initiate, when the project was done, I realized that the fixer were wrong, plus the water pressure is to low. Besides that it looks great.

I was dissatisfied with the rep. The workmanship was good.

It looks like it’s a long‑lasting project with good‑quality materials.

We decided to go with jacuzzi for the safety features since my wife is physically handicapped. We were told that the shower pan was non slip. It is not. It is very slippery and the first time she used it she slipped on the pan and fell. Fortunately she was not hurt. She elderly and a fall could result in a broken hip or other bones. It would be better if people knew it is not non slip. We are purchasing a non slip shower mat for her safety.

The Designer, although a nice man, did not know how to use the on-line computer contract app resulting in having to get a new shower pan because his measurement was 2 inches off. He also did not list the items I wanted in the shower resulting in the i stalker having to get the correct materials to complete the project. The office staff contacted me to make sure that everything on the contract was what I wanted. It wasn’t and they said they could fix it to make sure I got what I ordered and paid for. They didn’t. There needs to be better to training of the sta for that calls to confirm contracts.

The guys did a great job and I have no complaints. They came in, did the work, and left it clean.