On time and completed in two days. Always put floor protectors down and cleaned up at the end of the day. I don’t know what more they could have done!

I was satisfied on every single level. The workmen who came out were absolutely fantastic. If I were going to recommend Jacuzzi, I would specifically tell people to ask for Lorage, the man who did my bathrooms, because he was absolutely phenomenal.

Recommended with a warning to absolutely insure the specifications are correct. Take pictures of the proposed specifications. Pictures saved one of our two problems.

The reason for the low score is, that the project took months to initiate, when the project was done, I realized that the fixer were wrong, plus the water pressure is to low. Besides that it looks great.

I was dissatisfied with the rep. The workmanship was good.

It looks like it’s a long‑lasting project with good‑quality materials.

We decided to go with jacuzzi for the safety features since my wife is physically handicapped. We were told that the shower pan was non slip. It is not. It is very slippery and the first time she used it she slipped on the pan and fell. Fortunately she was not hurt. She elderly and a fall could result in a broken hip or other bones. It would be better if people knew it is not non slip. We are purchasing a non slip shower mat for her safety.

The Designer, although a nice man, did not know how to use the on-line computer contract app resulting in having to get a new shower pan because his measurement was 2 inches off. He also did not list the items I wanted in the shower resulting in the i stalker having to get the correct materials to complete the project. The office staff contacted me to make sure that everything on the contract was what I wanted. It wasn’t and they said they could fix it to make sure I got what I ordered and paid for. They didn’t. There needs to be better to training of the sta for that calls to confirm contracts.

The guys did a great job and I have no complaints. They came in, did the work, and left it clean.

Happy

The salesperson went on for 2 hours, there was no need for the pressure. Nice guy too wordy presentation.
The workman Omar was the very best ever. Kind, got the work done as fast as possible but they left a hole in the floor and didn’t tell me about it but maybe they didn’t notice.
Barbara at customer care was the best. She was able to sort out the billing mistake that someone made and believed me when I told her there was one.
I tried to email which didn’t work on Friday and Saturday. Just hope the floor gets patched up so no water damage occurs.

It is very, very expensive.

Like the finished product. The Young Man that did the installation (Jose) did a superb job

I see what the hype is about. They were professional and timely. The product looks good.

The team was professional, exhibited expert knowledge of their profession and respectful
. Attentive to what the owner wanted.

Hard working, on time, friendly and communicative. Asked me how I wanted arm holds and corners. Made sure everything was working.

The wait time for materials

I would recommend Jacuzzi but I think it cost much for friends - maybe not charging for installing like it said on the television ad.

It is beautiful.

It was very easy the installer Giovanni was wonderful very knowledgeable and did a beautiful job. Very pleased with the results

Work not completed at this time

When the commercial said done in one day, I didn’t believe it, but it was done in one day

They arrived on time and finished on time.

It was done quickly, professional and turned out beautifully