I had a very good experience; it just took a long time for the product to come in.

The original contract indicated install by the end of August. We didn't get anything done until second week in October. It did not take one day, it took 3 days. I still can't use my new shower because I have to wait for a third party to install the glass. I don't have a date for that yet, additional cost $2000! I was also told that a temporary rod would be installed so I could get a shower curtain and use my shower while I waited on the glass. That didn't happen
The only thing I can compliment is the gentleman that finally did the install. He was easy to work with and he did a good job.
So all and all we were not happy with Jacuzzi and find that they really didn't live up to their commitments at any point inthe process. It certainly is not the same as your commercials advertise.

I can't use the bathroom. It is dangerous for me.

From the initial consultation to the end of the project we will highly recommend!

Once the materials for the remodeling were available, the installation was performed in a very timely fashion. To be sure, the actual installation was completed in about seven hours.

the job was performed as advertised. The workers were professional and well qualified. The financing offer is exceptional

Communication needs to be better. Also maybe two workers do job can be completed in a more friendly manner.

Installer were great. Admin leaves a lot to do a better job.

The walk in shower is an excellent addition to our home. Everyone who sees it is very impressed

Angela Jackson sold false expectations.

This project has been going on since March. The shower door is just going in today, in September.

I was under the impression that I would get the same or similar fixtures as I currently had. They were a hand held shower rather than a fixed mount. I was not offered this option by the sales representative. I now have to take care of the matter myself or hire someone to do the work as I was advised by your personnel it would cost around $2000+ for Jacuzzi to do the work.

I spoken with Dave and I also spoke with Stephanie who assigned me a case number because I have submitted pictures to the both of them showing the damage that was done my bathroom wall and was told to go to HOME DEPOT AND GET A WORKER WHO STANDS OUTSIDE WANTING A JOB ALSO THE CAULKING ON THE CEILING LOOKS LIKE A 10 YR DID IT. AND THE FLOOR BETWEEN THE EDGE OF THE SHOWER AND THE EDGE OF MY LINOLEUM I HAVE LIKE 2-1/2 wide and 5-6 ft long BARE

The shower install is great, but the shower door was a problem from day one. It was installed incorrectly and when fixed, it we continues to leak water.

Lots of reasons explained below but lack of communication is my biggest complaint. My entire career was spent in the customer service aspect & if I didn’t return calls or listen to my customers concerns, I would be called on it. Your customer service people only give you the information in the computer & do not take it to the next step. I never got a return call as promised‼️. DONE🤬

From start to finish, the experience was good.

I felt the salesman was conniving. He promised one thing and didn't deliver on it. He promised a reduction in price by $2600.00 in his notes and kept his notes. The bill didn't reflect the reduction. I had to fight to get half of that, and I got $1300.00 off.

Definitely would recommend. Good quality materials and excellent installers. Only negative was lack of communication between sale and installation. The Date of installation was a month later than planned with no explanation. Otherwise a great experience

The installers were professional, and the saleswoman was very well-versed in her job. We are very pleased.

They were clean and accurate. They came when they said they were going to and did not make a mess. I appreciate everything they did.

The quality of material products used. Lower the price.

Various issues with the installation

I'm very happy!

The issue I have is that the shower floor is too slippery. It is supposed to be slip-resistant, but it is not.

During the sales meeting, we expressed an interest in sliding doors for the walk-in shower that was eventually installed. The salesperson talked us out of that because they felt that the shower basin was too close to the toilet and it would be difficult to enter the shower from that side. Based on his recommendation, we opted for the shower curtain. He mentioned that we could change our mind later if we find that we prefer the shower doors and it would cost a few hundred dollars more. We mentioned all of this to the installers and they commented that we could have selected a shower door that opens on both sides, but they were only instructed to install the shower curtain.

We called customer support to inquire about installing the type of shower door mentioned by the installer. Customer support said that it would cost an additional $2,000 to $4,000 to install shower doors. We were under the impression that it may cost an additional $200-$300 dollars, so we declined for now.

We are very dissatisfied with the situation. We would like to install a shower door, but we don’t feel that we should have to pay for installation. We have purchased a shower door that we would like installed by a certified jacuzzi installer, if possible. We are eager to speak with a Jacuzzi representative to see how we can resolve this situation.