First we were lied to. We were told mold would be taken care by Jacuzzi exclusively by the sa!we rep. Then the scheduler told us that they do absolutely nothing for mold, it is completely on the home owner to get it taken care of.
Second the cost is way higher then other remodel companies.
Third the installers were sent out without all parts and had to go back to the warehouse twice.
Forth the installers put dents and holes in the ceiling and wall, and were going to leave without fixing.

I was misinformed on what I would be getting.

My floor around the shower was left in an unsatisfactory condition. It appeared that the shower pan/floor measurement was inaccurate. There was a 1and one half inch to 2 and one half inch. Gap between the shower and the tile floor. The tile was badly broken where it was cut.

i was told it would take 2 to 4 weeks to get job completed. it will be over 2 months before completed. the cost is just way too much. for almost $18.000.00 i could have installed an entire new bathroom, not just a shower. it took 11 hours to install, i guess that is considered just one day. my concern for my 87 yr old husband to climb into a tub to shower fell on deaf ears. we have yet to use the shower as the glass will take at least another week or 2 to get the glass surround installed. just not a happy camper with jacuzzi.

Jacuzzi Bath Remodel of Atlanta was very professional, efficient, and on time and did an excellent job.

Job well done!

Jacuzzi Bath Remodel did a good job.

They were on time and very courteous. They showed great care about house such as floors and door.

They seemed to have done an excellent job.

I am very skeptical about the quality of my shower. On the 3rd day of having the shower part of the bracket that is supposed to hold up to 400lbs came apart. I alerted Jacuzzi and have yet to receive a response. Very disappointed.

Employes was hard working, knowledgeable and courteous!!!

They exceeded our expectations at every step.

They did what they said they would do, when they said they would, and for the price they said. You can't ask for more than that.

I am very pleased with the quality and craftsmanship. I couldn't be happier.

I am very satisfied with Jacuzzi Bath Remodel. They were able to meet all my expectations, and more especially having an older home that is over 100 years old. They over-exceeded my expectations, and I am just very pleased with the install.

Installation was sloppy and did not match what was promised:
— promised 3/4” pressure-treated plywood behind new shower panels; got 1/2” OSB sheathing, with unknown treatment.
— promised plywood would go full height of 92” shower panels; got only 80”.
— sloppy cutting and installation of OSB sheathing
— shower panel patterns do not match up in the corners. I pointed this out but told it would look correct when completed.
— panels have some waviness in areas instead of being flat everywhere, which makes the final product look cheap.

I would suggest you be mindful of the salesman.

We were very pleased.

The craftsmanship is on point. Khalid and Jay'o, the installers, were very professional and courteous. They got the job done in one day.

We wanted a folding bench for our shower as discussed with the designer, but was not installed.

everything installers where great answered any question

Everyone at Jacuzzi has been friendly, from the sales guys, to the installers, and to all the people answering the phone. However, once my shower was installed, Jacuzzi really became uninterested in helping me. I have installation issues and damage to my bathroom walls that need to be addressed. Today is three weeks since my shower installation. I am still waiting for Jacuzzi to do something about the wall damage. I have called many times. Every time, I am told someone will call me back. That never happens. A Jacuzzi employee did show up a week ago to address the installation issues, but that person said he was not told of the wall damage and could not repair it. During the sales presentation, the salesman told me that if I ever have an issue, all I have to do is call Jacuzzi. That just isn’t true. I even called, and emailed, the salesman, and he never responded. I like my shower, I like the people, but Jacuzzi really doesn’t seem to care about customers once they get payment. And for a shower replacement that cost me $17,000 I expected more in customer care.

The installation was beautifully done and the skilled workers were pleasant and super competent! And the cleanup was great. The new shower is beautiful and gives us much joy.

The people were sharp, in and out, and left no mess. Everything was as they indicated it would be.

They were professional and did a great job.