Jacuzzi Bath Remodel did a good job.

They were on time and very courteous. They showed great care about house such as floors and door.

They seemed to have done an excellent job.

I am very skeptical about the quality of my shower. On the 3rd day of having the shower part of the bracket that is supposed to hold up to 400lbs came apart. I alerted Jacuzzi and have yet to receive a response. Very disappointed.

Employes was hard working, knowledgeable and courteous!!!

They exceeded our expectations at every step.

They did what they said they would do, when they said they would, and for the price they said. You can't ask for more than that.

I am very pleased with the quality and craftsmanship. I couldn't be happier.

I am very satisfied with Jacuzzi Bath Remodel. They were able to meet all my expectations, and more especially having an older home that is over 100 years old. They over-exceeded my expectations, and I am just very pleased with the install.

Installation was sloppy and did not match what was promised:
— promised 3/4” pressure-treated plywood behind new shower panels; got 1/2” OSB sheathing, with unknown treatment.
— promised plywood would go full height of 92” shower panels; got only 80”.
— sloppy cutting and installation of OSB sheathing
— shower panel patterns do not match up in the corners. I pointed this out but told it would look correct when completed.
— panels have some waviness in areas instead of being flat everywhere, which makes the final product look cheap.

I would suggest you be mindful of the salesman.

We were very pleased.

The craftsmanship is on point. Khalid and Jay'o, the installers, were very professional and courteous. They got the job done in one day.

We wanted a folding bench for our shower as discussed with the designer, but was not installed.

everything installers where great answered any question

Everyone at Jacuzzi has been friendly, from the sales guys, to the installers, and to all the people answering the phone. However, once my shower was installed, Jacuzzi really became uninterested in helping me. I have installation issues and damage to my bathroom walls that need to be addressed. Today is three weeks since my shower installation. I am still waiting for Jacuzzi to do something about the wall damage. I have called many times. Every time, I am told someone will call me back. That never happens. A Jacuzzi employee did show up a week ago to address the installation issues, but that person said he was not told of the wall damage and could not repair it. During the sales presentation, the salesman told me that if I ever have an issue, all I have to do is call Jacuzzi. That just isn’t true. I even called, and emailed, the salesman, and he never responded. I like my shower, I like the people, but Jacuzzi really doesn’t seem to care about customers once they get payment. And for a shower replacement that cost me $17,000 I expected more in customer care.

The installation was beautifully done and the skilled workers were pleasant and super competent! And the cleanup was great. The new shower is beautiful and gives us much joy.

The people were sharp, in and out, and left no mess. Everything was as they indicated it would be.

They were professional and did a great job.

The people were there on time, which is huge in my book. The industry doesn't prove to be that way. They were cordial. They immediately corrected anything I questioned. I couldn't be happier. They were great and they did a wonderful job.

Everything went smoothly and in a timely manner. They protected the floors and walls in my home and kept everything neat. They worked continuosly and did a great job.

They were extremely dedicated to getting things right. It took longer than one day, but they got it done. I thought it would be easy to get the water people in. They were excellent, and it's too bad the people who did the glass could not come right behind them and get it done. They told us it would be at least this week. I don't know when they will get it done, and they don't seem to be in a big hurry.

Overall im happy with the shower install they did for me. I have one major problem and three small problems. First, I was under the impression my glass door was included with the shower remodel. I had a hard realization that it wasnt when I called after the shower was done. I felt like I got fine printed. That left a very sour taste in my mouth after being so happy with the final product excluding the glass door. Im already paying top end pricing for the product, i expect to walk away in the end extremely satisfied.

I have three minor issues First the corner shelf is incorrectly angled and so it collects water. After the shower I have to push the pool of water off the shelf so the water doesn't sit. Second, the 'temporary' shower pole for a shower curtain was too long and doesnt fit. So I had to personally got get one for my 'top dollar shower remodel'. Third issue I have is that I can't get my water as hot anymore. I dont know the cause of this but not being about to have a nice hot shower is very problematic.

Overall the shower is beautiful and feels great. But these glaring problems have taken what I was easily expecting for a 10/10, down to maybe a 5 or 6. I feel that I got fast talked by the salesman and missed some fine print.

Service was very professional.

They did my project in one day, which was phenomenal. Most contractors take more time.