The one-day remodel took 3 days to complete after waiting 6 weeks for a part.

We have been waiting almost two month for you to finish the job. Our bath is unusable. No one seems to want to give a answer to what is going on.

They did very well. The completion of the bathroom was very nice. They were good and polite when they came.

Their communication was not the best.

It took 3 months to have our 2 showers installed. Their product was defective. In the first half of the 3 months, we had to call to check the status of our order. Every time we called, no one knew anything.

The remodelers were very polite and respectful. They worked continually from the time they arrived until they were finished. They did a very professional job, they were a good team and they were very tolerable of my 15 year old Yorkie.

All facets of this project have been handled professionally and courteously

We had the guys out 9 April to do two replacement showers, Instead of "one day" like advertised. It took two days for the first one. The master shower was installed, except for the sliding doors. Instead of thinking ahead of time, and ordering the other door they haven't installed our master doors. THAT IS THE SHOWER WE PREFER TO USE. They said it will be installed the 20th of May, which is inconvenient and a waste of our time.

I try to say my thoughts in few words but I’m finding it hard with Jacuzzi and the work force sent to my home. Yes, I’d recommend Jacuzzi to my nurse friends and family.

Overpriced for what you get.

It is very expensive.

The value of lifetime warranty makes up for communication / cleanliness issues. All the installers were very professional and seemed to care about doing the job right instead of fast.

At our sales meeting we told Luke it would likely take 2 days, and he listened to us. Then we were rescheduled to a 1 day install, cancelled that morning, rescheduled again for 1 day which stretched into 2, causing my husband to miss two days of work total.

The salesperson as well as the installation people were extremely knowledgeable friendly and professional.

Your product is as good as you advertise.

The installation was done very professionally. I am very happy with my investment with the exception of a few small things.

Combination of things starting with no follow up call or notice prior to install date. POC did not respond to text message inquiry about installation date and time. Advertised as 1 day install, yet it took two full days and still have issues.

I was very satisfied.

I have contacted my salesperson twice without a response. The installers could not complete the work. I did not get a refund. I am having problems with communication.

From start to finish, Jacuzzi Bath Remodel of Arizona handled themselves in a competent and professional manner. From the designer to the installers, everyone knew their job and everyone had valuable suggestions to make. There was a glitch or two in the process but those glitches were resolved immediately by telephone. We didn't have to endure a week of discussions by committee. The installers worked diligently and left the area clean. Overall, we are happy with the look and feel of the materials and the quality of the installation and we're glad we did it. Last but not least, everything is so attractive and easy to use that it's actually fun to take a shower.

The work is still not done. It started in December.

It was screwed up from the begining. During the installation the measurements were off. They installed the wrong wall covering. It took three days rather than two days. They installed items in the wrong bathroom. The installers misunderstood what was orders. I am very upset.

Delighted with the finished product.

From the start to the ending the guys were just awesome! They talked to us, showed us, and they took their time. It was awesome customer service!

I couldn't be any happier with my Jacuzzi bathroom remodel experience. I was kept informed of the steps that would happen and when. The installers came at the times they said they would. They covered their path from my front door to my bathroom with protective material and they used plastic to protect items in my bathroom as well as the nearby room. They were respectful of my property and answered any questions that I had. They worked tirelessly and when completed, they swept the floor where they had entered the house all the way to the bathroom. The bathroom was left spotless. I am very happy with the result. The shower looks beautiful and was exactly what I had ordered.

Took 4 days instead of the 1 1/2 days estimated

The quality is very good and the doors were good quality. The finish on the wall enclosures look good. They did a really nice job and it was on a beveled corner. I was really impressed with that. The installers were true ambassadors for the company. They were all business. They went right to work, covered up things, and cleaned up up well. It was immaculate when they left. It was a very positive experience overall.

Quality of material and work

Took too long to get it done. Even though it was a manager’s special supposedly from materials readily available

They did a terrific job. I have no complaints whatsoever.

Workmanship was high quality. Installers were very efficient, considerate, and very knowledgeable.

Everything was great and smooth. Jacuzzi Bath Remodel had a good process.

Customer Service was evident from the very beginning of the process. Every question was answered and the Jacuzzi team were top-notch. We are so happy with our final product. I love my soaker tub!

I would not recommend them to a friend because we started the project mid-December and it's still not completed.

Their installers are very knowledgeable and very helpful.

It's an excellent deal when going through Costco.

The technicians are good, but the schedulers are terrible. I got pushed back twice for my project.

It was a great service. My bathroom looks beautiful. It takes time to get all the materials. It took two months to install, and if it needs to be finished in an emergency to be ready now, it won't work. I had a powder room and restroom and didn't need it right away, but if there's urgency, it might not work for them.

They were very good and very polite, and did it one day.

We are very happy with the whole experience.

The shower turned out beautiful. The three guys that did the work were courteous, hard workers and cleaned up after they finished the job.

After installation, there was a bit of a breakdown in communication. I called the number I'd been given numerous times and left messages to no avail. Finally, I contacted the original salesperson, who gave me a different number and someone came to assess the situation.

WE ae having issues gettng our project completed. I have had a manager come out last week but no one got back to us et. Also discrepancy on amount owned Greensky credit company.

They did what they said they were going to do. The installers were professional, and they worked really late to make sure the job was completed.

Jacuzzi Bath Remodel was very good, very kind, and did a very good job.

In the beginning, reaching someone was impossible. No one knew what was going on, a permit hadn’t been drawn. We started all this in October. It got finished the middle of January. I finally found Lindsay and She was wonderful and Eric the installer was perfect. Could not have been better.

They came and took out our bath and shower. The new one had a crack so we were left without anything for over a month.

They did a very professional job, and they performed as advertised.

I showed it to a friend of mine and she said the walls look like plastic! Sheds water nicely though.

It started from the beginning with Derek the salesman. He was very friendly, informative, and answered all my questions that I had. Then when the installers came, Niko and Jesus also were very friendly and knew exactly what they were doing, as well as answering all my questions, helpful, and putting up with my picture taking!!