We were very pleased with the whole process. The installers were awesome; they were very polite and very cautious about not getting any dust or dirt in the house. My housekeeper came in on Monday and we were so surprised there was not dust on my glass table. They cleaned the air and wiped all the counters down. There were a couple of things I think they could do better; we liked the salesperson but we don't do computers and he knew that and we didn't have the names of the different things we had ordered; when they called to verify what we ordered, we had no idea and had to trust the salesperson he put in the correct information. So if they would have a little something for people who do not use the computer. They need to have either the installers or someone that explains all the knobs on that shower better. We have a tankless water heater so it takes a while to get it warm and he said you just turn this little knob and set it to whatever temperature you like and it will always be that temperature. You have to turn different knobs to switch from the handheld shower to the overhead shower. The show is beautiful. I have already had friends call Jacuzzi to give them estimates.

Not experienced enough installers. Very high priced for what you get

They did an excellent job.

Jacuzzi Bath Remodel did a good job. I am happy with it, and my husband is happy with it. I enjoy taking a shower every morning. I love to shower now.

Jacuzzi Bath Remodel was very efficient, and the people were wonderful. They answered my questions. They were not annoyed when I wanted to watch and had questions when they were working. They were very courteous. Jacuzzi Bath Remodel provided excellent service, excellent quality, and very appropriate behavior.

I am very pleased with everything. It was all done as promised. From the beginning, to the end, everything was done perfectly. There was nothing that was unaddressed. Everything was communicated properly and done as promised.

I would recommend, but they seem expensive.

They did a great job, but it's expensive. We were very happy with the work.

They were really good at coming in and spending time with us to explain every detail of the remodel. The salesman was very informative and patient with all of our questions.

I was very thrilled with the installers and the customer service representatives. I wasn't really happy with the salesperson. The order wasn't correct, and it took a long time. It took two months, and we called to find out it had not been ordered yet.

Quick and efficient

Not craftsmanship. Damage to existing tile floor and baseboard. Caulking residue on glass doors, walls and shelving.

The whole bedroom was coated in dust. The floor was sealed without cleaning a footprint off so the dirt is sealed in! And the job took six months to complete. Awful communication and incomprehensible behavior. The only reason this job was finally completed was us involving Costco corporate. Costco intervened on our behalf.

A waste of money! I can’t believe Costco supports this company!!! Very disappointed with the whole situation

We were told by the designer the project for two shower remodels would begin within 4 to 6 weeks and it took six months.

The salesperson was not completely upfront about how much money was needed down. I do want to recognize AJ Woods, Isaiah Hides, and the two other team members who did the installations. I also want to recognize Brittany Vasquez from Jacuzzi’s customer service — she’s the one who called the sales rep, Brian Morrison, and found a last‑minute replacement for the reconstruction after they finished installing the shower. That team of installers and Miss Vasquez should definitely be recognized.

Jacuzzi Bath Remodel had poor communication, and the quality of work is not the best.

Had a very good experience with installers and final product.

Price is high. This my second shower. But I felt price was excessive and I was paying for your massive ad campaign

Great communication, installers were respectful of my space and time. They did a great job and thoroughly cleaned up the area when done.

The guys were efficient and conscientious about the house. They did not track any dirt in or get plaster anywhere.

They were on time and very courteous with their work.

I never expected to have an outsider replace my tub/shower. The two workers, Jose and Jose, completed the job professionally, maintaining efficiency and cleanliness much better than I would have expected. Full recommendation for both.

Quick. Easy process. Very clean and respectful installers. No sign that they were ever in my house. Pleasantly surprised with the results. Worth the cost.

Installers were great