I am very pleased with everything. It was all done as promised. From the beginning, to the end, everything was done perfectly. There was nothing that was unaddressed. Everything was communicated properly and done as promised.

I would recommend, but they seem expensive.

They did a great job, but it's expensive. We were very happy with the work.

They were really good at coming in and spending time with us to explain every detail of the remodel. The salesman was very informative and patient with all of our questions.

I was very thrilled with the installers and the customer service representatives. I wasn't really happy with the salesperson. The order wasn't correct, and it took a long time. It took two months, and we called to find out it had not been ordered yet.

Quick and efficient

Not craftsmanship. Damage to existing tile floor and baseboard. Caulking residue on glass doors, walls and shelving.

The whole bedroom was coated in dust. The floor was sealed without cleaning a footprint off so the dirt is sealed in! And the job took six months to complete. Awful communication and incomprehensible behavior. The only reason this job was finally completed was us involving Costco corporate. Costco intervened on our behalf.

A waste of money! I can’t believe Costco supports this company!!! Very disappointed with the whole situation

We were told by the designer the project for two shower remodels would begin within 4 to 6 weeks and it took six months.

The salesperson was not completely upfront about how much money was needed down. I do want to recognize AJ Woods, Isaiah Hides, and the two other team members who did the installations. I also want to recognize Brittany Vasquez from Jacuzzi’s customer service — she’s the one who called the sales rep, Brian Morrison, and found a last‑minute replacement for the reconstruction after they finished installing the shower. That team of installers and Miss Vasquez should definitely be recognized.

Jacuzzi Bath Remodel had poor communication, and the quality of work is not the best.

Had a very good experience with installers and final product.

Price is high. This my second shower. But I felt price was excessive and I was paying for your massive ad campaign

Great communication, installers were respectful of my space and time. They did a great job and thoroughly cleaned up the area when done.

The guys were efficient and conscientious about the house. They did not track any dirt in or get plaster anywhere.

They were on time and very courteous with their work.

I never expected to have an outsider replace my tub/shower. The two workers, Jose and Jose, completed the job professionally, maintaining efficiency and cleanliness much better than I would have expected. Full recommendation for both.

Quick. Easy process. Very clean and respectful installers. No sign that they were ever in my house. Pleasantly surprised with the results. Worth the cost.

Installers were great

The fellows were great! New bath is fabulous - except they didn’t clean the silicone properly and I’m dealing with the mess on glass doors

The guys were on time, very professional and polite. Did a wonderful job

The installers were very professional, and the detail they left with the shower was outstanding.

Perfect job

Workers were committed to providing a professional product from beginning to completion. Even though our process required 2 days of 8+ hours a day the workers provided frequent updates and support, giving us a quality finished product. We are pleased with every step of the remodeling process and will highly recommend them to anyone interested in improving the value of their home. Our walk in shower is a safe alternative for ease and security. Thank you for your dedication to great customer service!