I was happy with Jacuzzi's work.

Jacuzzi Bath Remodel was fast, convenient, and very professional.

I wish Jacuzzi Bath Remodel would have waited to do my shower until they had a new glass company that could come out right away.

I like the shower they put in and the worker was very courteous and kept things as clean as possible.

Very professional, great workmanship, great quality, fast install. No complaints.

This is my second time using Jacuzzi Bath Remodel and I love both walk in showers, thanks for making me happy!!

I love the new fixtures and the shower itself BUT the drain is to deep and you can't seem to fix it. The seat that was put in is extremely slippery and difficult to use as a seat. Our shower door is leaking and it's only been in for a month. We called for help and we are snowbirds and it takes to LONG to get something fixed. They also somehow got glue on my tile floor which was difficult to remove.

Costco vendor, higher end Quality, dispute resolution through Costco if necessary. The staff are attentive and the ones I had experience were good.
Jenny J. Brad, Jobani

I am not satisfied or happy at all with the amount of money that I paid for into this. It doesn't work for me.

I am likely to recommend them to a friend because we really love our shower.

I am likely to recommend them to a friend because of their great quality, great materials, great service, and great installation.

I would likely recommend Jacuzzi for product and workmanship but would also let others know they are paying a premium for the one
day installation.

Reliable, honest and we'll mannered team. Very professional from start to finish.

They were professional. We had an issue with a pipe. They took the time to get the pipe fixed.

They fulfilled everything they promised when we selected them.

The two men who installed my new shower were friendly and courteous. They covered a path to the bathroom to protect the floor. They worked steadily and efficiently. They had suggestions and kept me informed about their progress. The shower looks great and I am very pleased.

We were very much pleased with the entire experience with 2 exceptions. 1) We are supposed to get a Costco shop card and I requested that we receive a plastic card. I have been contacted twice about the shop card being digital. We don't have a digital device, so that is a problem. 2) Jacuzzi's advertising is somewhat deceptive in the timing. The installation was in fact done in 1 day, but we waited about 8 weeks for the installation. The advertising leads one to believe that the entire process would be a much shorter time.

I am likely to recommend them to a friend because the guys were wonderful and they really did a good job.

The showerhead is so low I can't stand up under it. Cannot use my expensive new bath. I will warn people not to use you.

They did an exceptional job. They were very professional, kind, and courteous. I made a note about their caulking lines and how impressed I was they could get a caulk line that smooth.

Jake, the salesperson was able to help me come up with a solution that would best fit my needs!

The contract was to be completed by the end of January; it is the end of March and it is not completed and I cannot get anyone to call me back or come out to finish the job. I now have two bathrooms I cannot use. They have stopped returning my calls and have stopped talking to me.

The door was supposed to be done by someone else, but they went out of business when I paid them.

The 3 rescheduling of installation dates caused by issues on your side were unacceptable. Customer service related to these delays was minimal at best. I understand that there can be delays due to a variety of reasons, but 3 times is 2 times too many. The installation itself was exceptional and so far I am very pleased with the product.

Excellent buying and installatiion experience.

I am not likely to recommend them because I don't have any friends, and I don't interact with anybody other than my household, but if I did, I would.

I'm not likely to recommend them at this time.

I was advised there was a foldup ramp for wheel chair access.
Feel mislead

I was very pleased with their work

I am very satisfied. They were very professional and made it easy from top to bottom.

I already recommended Jacuzzi and they have an appointment scheduled within the next couple of weeks.

The biggest problem we had was with communication. No one seemed to know who was doing what and when.

The person who handles payments was very unprofessional and hung up on me at one point. Before the project started, they told me the date the project was going to start. They didn't have the appropriate parts, something you should have already checked before scheduling.

I am very satisfied. The first time I got in I ran out of hot water. It is so great.

It was a great experience. The guys that installed it were super nice, efficient, and hard-working. Jacuzzi did a good job.

Jacuzzi Bath Remodel did a good job.

Quick and efficient workers and high materials.

Na

Workmanship quality communication. Everything went smoothly as expected.

The process was easy. It was just as we expected. We are very happy with it, and it looks great.

I've had a lot of difficulty with the financial part of the project with Jacuzzi Bath Remodel. That part has been very problematic for us. Other than that, the installation went very well.

They had excellent quality and service, but they were a bit pricey.

The shower floor is so slick, I have already slipped 3 times haven't fallen yet but I sure it's just a matter of time.

I was made to sign a statement with the finance company saying the job is substantially complete when the job hadn't even begun so I could obtain financing. I was to receive a 3D rendering of the project - never got it because I was told "your job is not a standard install".

Very nice but very expensive

The install team is very nice and considerate. They answered our questions about the new facilities. I am particularly impressed at the lengths they went to minimizing the clean-up needed. As I am filling this out, the same team that did the other bathroom remodel is working on our second bathroom.

I was very happy with their work.

What we got was a four. It was terrible. The installers themselves were great—they did an immaculate job. But the main visible piece is the glass wall, and if we can’t get that installed correctly, then it feels like we may have wasted our money.

I was unsatisfied with the first line of communication, the scheduler/scheduling, but the rest of the experience was OK. I wouldn't want anyone I referred to have the same scheduling hassle, so I can't say with confidence that I'd recommend anyone - without fair warning.

Quality work and reasonable price.