There was not one part of the installation that I wouldn’t recommend to a friend. Especially bc of Phoenix. It couldnt have gone more smoothly.

They did a wonderful job and it looks amazing! Would definitely recommend!

The work was done quickly.

Jacuzzi Bath Remodel did not finish the job, but is collecting money. I am still waiting for them to put in the grab bar and grab bar shelf. I've tried to contact them with no response. There is no way I'd recommend them to anyone.

I would not recommend them wholeheartedly due to the number of times they had to come back and redo our shower tiles

They did not respond to my complaint about the caulking.

Installation really was done in 1 day!. Installers were thorough and courteous.

Working with Jacuzzi through their program with Costco was a great experience, and gave us some credits as well!

Great work

The actual product is wonderful; the customer service is not good at all.

Work was completed in one day, excellent installation with quality materials

Everything was perfect, so I would recommend them to anybody!

For the most part I would recommend, especially if going through Costco.

2 shower projects, 2 different teams, first shower took 3 attempts/visits to fit a window kit and still waiting for door roller caps. Second shower is not finished as I have had to do half the shower demolition and hire a plumber, electrician, drywall guy and work with the glass vendor to finish the project. If you are looking to overpay for an average job and project manage the job yourself this is the deal for you. I was expecting much more from the Costco/Jacuzzi team brand.

Everything went very well. The price was competitive.

It took three times to get it correct

I am unhappy with the shower glass.

Master bath tub was design wrong and material used wasn’t made for project resulting in ugly panel backing. Won’t resolve issue.

The installers were very good. I have no problem with the installation at all. The problems I have are with the materials themselves. The shower pan is extremely slippery. This was confirmed by the representative over the phone and the tech that came later. I slipped and nearly fell 3 times in my first shower. The valve has such a limited range of settings, in order to create an even hot/cold mix, the water pressure was way down coming out of the head. Lastly, and certainly not least, the curtain rod refuses to stay mounted on the wall. It is of a similar design, expand and lock in place, as the one I used previous. After 6 attempts to keep it in place, a tech visited and attempted to install a different brand of the same design. It fell off within minutes. I reinstalled my previous rod and it has worked so far. For what I paid for this shower, I expected a curtain rod that would be custom fit to the opening. A rod with 2 mounting brackets and a single rod. I believe such a rod is on order and we're just waiting to install it, but it should have been done the first day.

The very first time, I was not satisfied with it, because it cracked. It cracked in certain places after the installation. The commercial says it takes one day to do the replacement, to tear everything out and put it back in. It took them four days to do it. That part I wasn't happy with.

It's hard to say whether or not I'd recommend Jacuzzi Bath Remodel to a friend because of the cost. Our experience with Jacuzzi Bath Remodel was really great! The two gentleman that worked with us were spectacular, and they did a great job. So far, quality and job wise, we're all satisfied. If there's one thing to be constructive with is that along the procedure some of the ceiling chipped off some paint. It really is super minor. Right after the job, there's a very small but visble section. We were expecting a full service, so they could have at least painted it up since we don't have materials at home. If you get the work done at your house, when they leave, you expect a full service that's clean and everything along with the wall being painted. There was some work left that we had to do ourselves. I don't know what category that would fall into since the job was not theirs or ours, but we weren't told about it. The rest was all great, especially the two workers that were sent over here. They were spectacular and did a great job. It was just a minor thing, but we expected it since it was super minor. I don't know if it's the company's protocol to not take care of it, but it seems that it's not the issue there. It's not our choice for the ceilings paint to be chipped off either with the demolition, and that's inevitable. It happened too, so we kind of expected that it could have at least been done before they left. We didn't question anymore, so we decided to just take care of it.

The process with Jacuzzi Bath Remodel was extremely easy, and the installation was faster than expected.

My husband was here for most of the build, but I think they did an excellent job. It looks amazing.

The whole process was very smooth and efficient. The salesperson did a good job of reviewing the design options available. He created a design for us. The scheduling was seamless. The installers were professional and courteous. They did a good job. We had a very good experience with the design and installation process.

The installation and timing were great. They did not install what was in the contract.

Still waiting for my shower. No eta yet. Jacuzzi dropping the ball.

I was under the impression the installers were fully trained and all work was professionally reviewed, that is not the case, and I felt extremely dissatisfied after learning this.

Because it was supposed to be done in 1 day and it wasn't.It was done like in 3 days .The two gentlemen that were doing my bathroom did a wonderful job.

The workers were highly skilled and did an outstanding job with their construction. I highly recommend them.

The installer did a wonderful job, and I am completely happy with the result, but the helper who was with him bought the floor protectors, and they were disgusting. I mentioned it to Ethan. They were stained, ripped, and hadn't been cleaned in a while. It was pretty bad. The quality of the floor protectors was my main complaint. I got a couple of scratches on my floor. I can probably get them scrubbed out, but it was pretty disgusting.

There is a design flaw. The window was not framed. I knew the wall side would not go as high as the top of the window but the window should still be framed. It looks incomplete. Picture a framed home window without the top part of the frame.

I will recommend only if Jacuzzi has backing of Costco. That is the only reason I felt comfortable.

The quality and cost were excellent.

Give ALL the information when presenting the sales. I could have gotten a better shower head instead of a standard one. Also I wasn’t given the chose to have a soap dish in the shower!!

They were quick to remodel our shower and kept us updated. They made the project seem seamless.

The first person we dealt with, the one took the measurements, was not entirely competent. He kept saying that he was experienced but that he was not familiar with some new software. The process took 5 hours. It should have at the most taken 3 hours. We knew what we wanted; I would not have trusted him to make recommendations.

We were excited to get a new shower and separate bath tub for our master bedroom. We were contacted about setting up the install, but were advised it would only be for the shower half of the project. The install guys were great! Unfortunately, neither they nor the install manager could tell us when to expect the glass portion of the shower and the batch tub portion of the project. We’re approaching a week of having an unusable shower. I’m giving a 5 at this time because the shower install guys were so good.

The installation team was excellent and very professional. The sales process needs work. There were some items left off that I only got resolution for two months later. It was not a perfect solution, but the items were credited to my account. I needed an ADA seat, but the sales manager did not respond in a timely manner before the installation crew arrived. I had to work with the installation manager, who gave me the credit and not the sales manager. The sales management team was poor.

All work and cleanup was excellent. although I thought the price was high

The quality of product is not worth the price that we paid. Acrylic inserts do not cost this much, and our perfectly good copper pipes were removed to be replaced with PEX. Which is TOXIC. Not good at all.

There were less expensive ways, but the quality is worthwhile.

Jacuzzi Bath Remodel was totally professional. They took care of all my property. Everything that they did was just perfect.

Had two baths done and one the shower pan has soft spots and the caulk is already cracking. The second one is great so far.

Sale to installation took 2 months. But you were quick to draw on my account the next day.

The wrong size shower rod was brought to the job, even though they had the measurements for the item. I was told I would have to supply one myself. Although this isn't a big ticket item, when I contacted customer care about getting a credit for the shortage of material they told me they couldn't do that because the price was included in the package. I asked if I could be reimbursed for what I had to purchase to make the shower usable, they again said they couldn't do that. Now I'm pretty sure someone at Jacuzzi knows the individual prices of the items in the package, and I'm also pretty sure someone there knows how to write a check. It isn't that they can't make it right, it's that they won't. Terrible excuses and buyer beware!

They were clean, fast, on time, and polite. The final product is beautiful.

I was impressed by the crews professional work. They were easy to understand & did a great job.

They did a good job.

The install crews are great. They tell you how it is and it is an excellent product.

I have been very pleased with the work so far. I have two projects in the completion process. The first was completed and the work was outstanding. The second hasn't begun yet. I have had issues with scheduling and switching dates around. I have been very dissatisfied with that.