Overall, I was pretty satisfied; it was just the part about whether I would recommend the Jacuzzi Bath Remodel. The project didn't start well. I would never want to put my friends through that sales routine because it wasn't pleasant. I decided not to move forward due to the amount of pressure. The sales pitch was 3 and a half hours. When it came down to the price, it was out of my price range, but they kept trying to lower the price and made me say yes right there, so I said never mind. After a year, I was looking again. The people I spoke to this time were very nice and pleasant. The only other issue was that when they came out and went over things, they said they'd give us a shower curtain rod, but I asked why we'd need that since we are getting a glass door. Everything was great; the only thing was the problem with the shower door because the contractor said they don't do it anymore since the contract with them expired. The shower looks beautiful. I'd never refer the first salesperson to anyone, but everyone else was nice.

See below.

Professional, knowledgeable answered any questions you may have. Pollite, friendly and Very hard working. Beautiful work

It was easy to work with them, and it was convenient. It took a while to get materials for the second bathroom, but once we did, it was completed to my satisfaction.

Overall I would give Jacuzzi Bath a rating of about 4 stars out of 5. The Installers work really hard and DO Deserve 5 Stars especially Ethan (excellent communicator and very friendly) on installation #1 followed by Alex & Rodney for ripping it all out and starting over to repeat install #2. Unfortunately Jacuzzi office people are not very organized in-house, make numerous phone calls but often don't have any real information to convey, and are often unaware of the status of the job/techs when talking to customer (i.e. thinking job was done when it hadn't even barely restarted and techs were driving back to shop to get materials they forgot.) They originally promised to send Ethan back for install #2 but in the end sent two other techs who didn't even make sure they had all the tools/materials for completing the job on Day 2 of install #2 after the job started a full month earlier. Let's not forget they almost always hide their caller ID so we don't even know when Jacuzzi is trying to call from many different phone numbers!

Total Price is very high even though quality of materials is very good. Sales Rep also mis-represented what would be required to complete the replacement of original shower stall which was completely removed and simple drywall installed in its place. We were told it would be a simple DIY project to basically just paint the walls. Instead we were required to hire a drywall contractor to properly fill in the gaps, tape, mud, and smooth out texture, cover seams and fasteners so that it would THEN be ready to prime and paint. FYI - Trainee on Day 1 dropped something heavy on shower pan but failed to tell the Lead Installer so not until all of the work was nearly completed did he discover a crack in the shower pan. Thus almost all the materials/supplies had to be re-ordered, ripped out, and re-install re-scheduled a month later which wasted everybody's time and efforts had the error been disclosed on Day 1. We understand mistakes do happen, not much could have been done, so we were very patient about it. Surprisingly, Jacuzzi didn't even offer any real apology and did nothing to compensate us for the massive inconvenience!

One thing that should be covered when dealing with older clients is that the pan is not slippery. The one they choose was.

The technicians were friendly and kept me informed about the progress of the installation which took two days. The new shower looks great.

Would have given a 10 however the sliding doors do not close completely. The Building Inspector came by and commented that the weather stripping on one door had come loose at the bottom, preventing total closure, and needed to be resealed. In addition the vertical weather stripping, on the same door was set too low preventing closure at the other end of the shower, he said it needs to be resealed. In addition the chrome valve that diverts the water from the shower head to the handheld is not completely set flush in it's base. I called Jacuzzi about these items and someone is scheduled to come out on Monday, October 2nd 2026 to take a look. I am hopefully these items can be rectified.

I am enjoying my new bath so much and I love the way it looks.

I hope the public is careful dealing with Jacuzzi. They are not honest, and try to get as much money as they can get away with. No consideration of the customer concern.

You sold me what was supposed to be an upgrade and installed a cheap designed and looking shower replacemennt that would be something that would not even be an upgrade in a cheaper new home

The shower pipe on the wall is much higher than the previous one. I have trouble reaching it to use my handheld shower. I have called the install manager and he said he would forward my issue to someone to call me. I have been waiting for a week or so and nobody has called me. I have trouble taking my daily shower and need this fixed.

The two installers were absolutely fabulous. The shower is beautiful; the quality is wonderful.

Price, time to completion, quality of materials, and communications were not up to advertised expectations.

What we were promised and what we ended up with were two different things in the end. I would never, ever recommend Jacuzzi to anyone. I feel like we were taking advantage of in lied to. The pony wall that was promised could not be done then, on day of installation, they told us that the materials would not go up to the ceiling. And if they did, there would be a visible seam. This purchase is one of the largest regrets of my lifetime.

The shower is outstanding! It's beautiful, but I'm thinking I was overcharged. It is what it is. I told them I was retired military, and I had just gotten out of the hospital. I definitely wanted to get rid of the bathtub, but I think I should have checked with others. Ten thousand dollars is a lot (I'm retired military with 70% disability), but they did a beautiful job. The technicians did a beautiful job installing it.

Changed contract agreement. Salesman originally told me after down paymentbof half of total I could make monthly payments after completion however full payment was due upon completion. He changed agreement without informing me. INFO FOR ALL: FINAL PAYMENT IS DIE UPON COMPLETION
.Luckily I had the money. barely, Had to use both savings and checking to pay. Will remember the misrepresentation every time I take a shower.

Overall, I am extremely pleased with my experience and my beautiful new shower. I would highly recommend Jacuzzi to anyone considering a bathroom shower replacement!

We didn't get a whole shower- only two sides of it. See below.

They did quality work.

From the consultant thru the installation everyone was friendly, knowable and professional.

Just had a shower installed and the handheld leaks…. 3 weeks to get someone to come out and fix it. Unacceptable

The installers decided to use an unprofessional solution for the floor pan, using a shim instead of self-leveling concrete, They said their manager told them to do it that way. We decided not to accept the shim work-around and wanted the proper solution using self leveling concrete. The delay caused an extra day in the construction of our project. This caused financial hardship and rescheduling of many activities we had planned.

For the entire project, they did a remarkably wonderful job.

The original Installer was quite a disappointment. He was unorganized. He did not clean up after himself or the install site. He did not arrive timely, and the finished product was not acceptable. I lodged a complaint with Jacuzzi and they did send out a repairman who brought the install improvements.
The original Installer knocked out the screen from my window, never put it back in place. I found it because I was looking around the yard and happened to see it as it had fallen down from the window.