The quality and cost were excellent.

Give ALL the information when presenting the sales. I could have gotten a better shower head instead of a standard one. Also I wasn’t given the chose to have a soap dish in the shower!!

They were quick to remodel our shower and kept us updated. They made the project seem seamless.

The first person we dealt with, the one took the measurements, was not entirely competent. He kept saying that he was experienced but that he was not familiar with some new software. The process took 5 hours. It should have at the most taken 3 hours. We knew what we wanted; I would not have trusted him to make recommendations.

We were excited to get a new shower and separate bath tub for our master bedroom. We were contacted about setting up the install, but were advised it would only be for the shower half of the project. The install guys were great! Unfortunately, neither they nor the install manager could tell us when to expect the glass portion of the shower and the batch tub portion of the project. We’re approaching a week of having an unusable shower. I’m giving a 5 at this time because the shower install guys were so good.

The installation team was excellent and very professional. The sales process needs work. There were some items left off that I only got resolution for two months later. It was not a perfect solution, but the items were credited to my account. I needed an ADA seat, but the sales manager did not respond in a timely manner before the installation crew arrived. I had to work with the installation manager, who gave me the credit and not the sales manager. The sales management team was poor.

All work and cleanup was excellent. although I thought the price was high

The quality of product is not worth the price that we paid. Acrylic inserts do not cost this much, and our perfectly good copper pipes were removed to be replaced with PEX. Which is TOXIC. Not good at all.

There were less expensive ways, but the quality is worthwhile.

Jacuzzi Bath Remodel was totally professional. They took care of all my property. Everything that they did was just perfect.

Had two baths done and one the shower pan has soft spots and the caulk is already cracking. The second one is great so far.

Sale to installation took 2 months. But you were quick to draw on my account the next day.

The wrong size shower rod was brought to the job, even though they had the measurements for the item. I was told I would have to supply one myself. Although this isn't a big ticket item, when I contacted customer care about getting a credit for the shortage of material they told me they couldn't do that because the price was included in the package. I asked if I could be reimbursed for what I had to purchase to make the shower usable, they again said they couldn't do that. Now I'm pretty sure someone at Jacuzzi knows the individual prices of the items in the package, and I'm also pretty sure someone there knows how to write a check. It isn't that they can't make it right, it's that they won't. Terrible excuses and buyer beware!

They were clean, fast, on time, and polite. The final product is beautiful.

I was impressed by the crews professional work. They were easy to understand & did a great job.

They did a good job.

The install crews are great. They tell you how it is and it is an excellent product.

I have been very pleased with the work so far. I have two projects in the completion process. The first was completed and the work was outstanding. The second hasn't begun yet. I have had issues with scheduling and switching dates around. I have been very dissatisfied with that.

This was a tub and shower enclosure that Jacuzzi Bath Remodel did for us. The water flow before installation was fine. When they were done, the water flow was poor. They came back to "fix it," and they could not fix it. They replaced parts with the same parts; nothing changed. Water flow is poor after the installation. That is totally unacceptable. Jacuzzi couldn't fix it or wouldn't fix it; I don't know the answer to that. There were more issues, but this is the one that really got us.

I was thoroughly happy with everything that they did. They were clean and neat. The gentlemen were very nice. This is my second one that I have had put in.

I like the shower they installed. The worker was very courteous and kept things as clean as possible.

The guys who did the work were fantastic. I loved them. We had to get the work rescheduled and left four or five messages to the administration or office. They never returned my call and I had to call until I got them on the phone. The finances weren't very clear. That area needs improvement.

I was happy with Jacuzzi's work.

Jacuzzi Bath Remodel was fast, convenient, and very professional.

I wish Jacuzzi Bath Remodel would have waited to do my shower until they had a new glass company that could come out right away.