The installers decided to use an unprofessional solution for the floor pan, using a shim instead of self-leveling concrete, They said their manager told them to do it that way. We decided not to accept the shim work-around and wanted the proper solution using self leveling concrete. The delay caused an extra day in the construction of our project. This caused financial hardship and rescheduling of many activities we had planned.

For the entire project, they did a remarkably wonderful job.

The original Installer was quite a disappointment. He was unorganized. He did not clean up after himself or the install site. He did not arrive timely, and the finished product was not acceptable. I lodged a complaint with Jacuzzi and they did send out a repairman who brought the install improvements.
The original Installer knocked out the screen from my window, never put it back in place. I found it because I was looking around the yard and happened to see it as it had fallen down from the window.

The jacuzzi and the people who put it in are nice. I paid them twice, but they won't give me my money back. I have been in contact with the Better Business Bureau.

After the initial negotiation and I signed the contract the sales reprsentative failed to send me a copy of the contract, and I still do not have one at this time.

You installer drilled a hole in the wall, into the next room. Relocation of the shower valve caused debris in the lines to plug up the nearby vanity faucet, causing it to not shut off. The glue on the back shower wall let go and caused a large gap at the top. And no caulking was applied to the top L & R ends of the door U channel. We have all the issues fixed as your associate stated they would only comp us for fixing the hole in the wall, and nothing else.

One-day professional installation using quality products.

The wrong materials were used the first time, scratches on end cap, and incomplete silicon. On second trip no floor covering was used and the silicon job was not smooth. The wall is also not squared. It leans over 1.25 inches.

The installer was very good.

The workers were professional and they did a great job, but they were pressed to do what should have been a 3 day job in 2 days. They spent 24 hours at our home over two days. The second day, they worked until 10pm because their supervisor insisted they finish. So, when workers are working under pressure, mistakes happen. As it happened here. They reversed the hot and cold pipes when they were running the plumbing into the pony wall. As a result, we can't control the water temperature. It runs either cold or scalding hot, no in between. So, now they need to come back, open the pony wall, and fix the plumbing. We will be unable to use the shower until it's fixed. That appointment is now October 22 - almost a full month from now. Also, Jacuzzi insisted that I approve the second payment before we could try out the shower, saying the work was "completed". We were told not to use the shower for 24 hours. Jacuzzi got paid, but essentially, the job was not "complete" because we can;t use it. If I were to do this over again, I wouldn't approve the second payment until after I had the opportunity to use the shower. Please be clear - I have no complaints about the team sent to my home. But your production people and those that make the decisions about scheduling these jobs need to do better. The workers were doing the best they could under a lot of pressure. It's like the old saying - there's never time to do the job right, but always time to do it over. And the customer is the one paying the price in delays and inconvenience. Do better, Jacuzzi. Do better.

We were totally satisfied with the whole process. The reason I gave an 8 is we usually don't give out recommendations unless someone asks us specifically who we used for a service and if we were happy with it.

Excellent work completed as scheduled by a pair highly skilled installers.

I didn't appreciate their installers, and they told us one thing and something else was done. When the guy was here to give us the estimate, he told us all these different things that were going to be paid for and neglected to tell us that we would not get glass with our shower.

Be open and upfront about expectations. When the gentlemen arrived to install the bathroom, we were not informed that we needed to inform the other residence of the water being shut off. This created a delay in the beginning of the work. Locating the water shut-offs were also issues we had to resolve.

Their price is high.

Jacuzzi Bath Remodel did a great job.

The work was done in an excellent manner..from start to clean up..it is SO BEAUTIFUL..THANK YOU!!

We have an app in our community Sunland Village East the app is Person to Person. I will advise everyone on the app. If they’re going with Jacuzzi to be very careful with the sales person, I thought I was only applying for the loan, I called in two days later I told the salesman I was getting other estimates so so I called in two days later to tell Jacuzzi, I was going with them and the girl told me your order has already been put in

Quality materials were used, workmanship was exceptional, and overall end result was as we had hoped.

Everything came out well. There is a gap between the shower floor and my tile.

I really like it. I think they did a great job.

Jorge was the only professional, quiet, well-behaved installer in the crew. The other workers in the crew have behavior issues.

The shower is great, and the service was great.

Fast & effecient! Good job, & cleaned up bathroom interior before they left.

It was a good experience. The installer knew what he was doing and was professional.