This is my second time using Jacuzzi Bath Remodel and I love both walk in showers, thanks for making me happy!!

I love the new fixtures and the shower itself BUT the drain is to deep and you can't seem to fix it. The seat that was put in is extremely slippery and difficult to use as a seat. Our shower door is leaking and it's only been in for a month. We called for help and we are snowbirds and it takes to LONG to get something fixed. They also somehow got glue on my tile floor which was difficult to remove.

Costco vendor, higher end Quality, dispute resolution through Costco if necessary. The staff are attentive and the ones I had experience were good.
Jenny J. Brad, Jobani

I am not satisfied or happy at all with the amount of money that I paid for into this. It doesn't work for me.

I am likely to recommend them to a friend because we really love our shower.

I am likely to recommend them to a friend because of their great quality, great materials, great service, and great installation.

I would likely recommend Jacuzzi for product and workmanship but would also let others know they are paying a premium for the one
day installation.

Reliable, honest and we'll mannered team. Very professional from start to finish.

They were professional. We had an issue with a pipe. They took the time to get the pipe fixed.

They fulfilled everything they promised when we selected them.

The two men who installed my new shower were friendly and courteous. They covered a path to the bathroom to protect the floor. They worked steadily and efficiently. They had suggestions and kept me informed about their progress. The shower looks great and I am very pleased.

We were very much pleased with the entire experience with 2 exceptions. 1) We are supposed to get a Costco shop card and I requested that we receive a plastic card. I have been contacted twice about the shop card being digital. We don't have a digital device, so that is a problem. 2) Jacuzzi's advertising is somewhat deceptive in the timing. The installation was in fact done in 1 day, but we waited about 8 weeks for the installation. The advertising leads one to believe that the entire process would be a much shorter time.

I am likely to recommend them to a friend because the guys were wonderful and they really did a good job.

The showerhead is so low I can't stand up under it. Cannot use my expensive new bath. I will warn people not to use you.

They did an exceptional job. They were very professional, kind, and courteous. I made a note about their caulking lines and how impressed I was they could get a caulk line that smooth.

Jake, the salesperson was able to help me come up with a solution that would best fit my needs!

The contract was to be completed by the end of January; it is the end of March and it is not completed and I cannot get anyone to call me back or come out to finish the job. I now have two bathrooms I cannot use. They have stopped returning my calls and have stopped talking to me.

The door was supposed to be done by someone else, but they went out of business when I paid them.

The 3 rescheduling of installation dates caused by issues on your side were unacceptable. Customer service related to these delays was minimal at best. I understand that there can be delays due to a variety of reasons, but 3 times is 2 times too many. The installation itself was exceptional and so far I am very pleased with the product.

Excellent buying and installatiion experience.

I am not likely to recommend them because I don't have any friends, and I don't interact with anybody other than my household, but if I did, I would.

I'm not likely to recommend them at this time.

I was advised there was a foldup ramp for wheel chair access.
Feel mislead

I was very pleased with their work

I am very satisfied. They were very professional and made it easy from top to bottom.