I was made to sign a statement with the finance company saying the job is substantially complete when the job hadn't even begun so I could obtain financing. I was to receive a 3D rendering of the project - never got it because I was told "your job is not a standard install".

I am likely to recommend Jacuzzi Bath Remodel of St. Louis to a friend because I was very impressed with the perosn who came out to sell it, the installers, and the final product.

Quick installation, great installers, respectful of property

Their installers are very knowledgeable and very helpful.

Very nice but very expensive

Management of the project. Two pans did not fit and a third had to be ordered. The made the project go from Jan. 7th to Feb. 17th with no shower. Phone calls that individuals said they would be calling me the next day with updates did not happen. I had to call to find out anything. Shower curtain bar was oversized and a new one is slated to be brought today (Feb. 19th).

The install team is very nice and considerate. They answered our questions about the new facilities. I am particularly impressed at the lengths they went to minimizing the clean-up needed. As I am filling this out, the same team that did the other bathroom remodel is working on our second bathroom.

It's an excellent deal when going through Costco.

Workmanship is pppr and customer service is non-existent.

I haven't used it that much to finalize my opinion.

No pressure sale. Denise explained the process in detail and Ahmed and Luke took the necessary time to professionally and carefully install the final product.

Horrible communication! Myself and my elderly parent got bamboozled with expectations and materials that did not go to plan. We wish we would have never done business with this company and will never recommend it to anyone ever. Worst company I've ever done business with. What a nightmare of an experience! 0 stars, 0 out of 10, I would rather die than recommend this company to anyone.

The professionalism of the installation very courteous at all times and very informative

They really did an awesome job. It looks really good.

They did a great job.

I am likely to recommend them to a friend because I was impressed with what they did. These guys found our tub was leaking and the floors were fixed, no extra charge. They went above and beyond and we love the shower.

I was very happy with their work.

The workmanship I watched was superb. The quality looks very good and I am very happy.

The technicians are good, but the schedulers are terrible. I got pushed back twice for my project.

It was a great service. My bathroom looks beautiful. It takes time to get all the materials. It took two months to install, and if it needs to be finished in an emergency to be ready now, it won't work. I had a powder room and restroom and didn't need it right away, but if there's urgency, it might not work for them.

What we got was a four. It was terrible. The installers themselves were great—they did an immaculate job. But the main visible piece is the glass wall, and if we can’t get that installed correctly, then it feels like we may have wasted our money.

They came in, so polite, and they we just wonderful.

Installers were awesome. However, shower fixtures do not match grab bar. called customer service several times, so far no action from Jacuzzi.

Presentation professionalism customer service friendly not trying to force a sale quality timeliness effort and attitude.

Well, you’re gonna have to ask me after we get done with this problem I had after the install. I was very satisfied. I was even satisfied after the sales and when I decided to go with this program, but after the install, I discovered that there was no water pressure and there was very little hot water at all and that the tiles for the shower had like an eighth of an inch movement would change everything but they weren’t working properly. I left a message for the sales guy, but he was MIA. I don’t think it’s his fault entirely. I think the company doesn’t allow the sales people to go back and have a visit when the install is done. He was gonna come that day at the end of the day he noticed you showed up he was gonna come the next day. He never showed up. They sent them to Kendall the next day. He couldn’t show up and I know he’s dedicated to his job, but I think this is the company’s fault you should allow the guy who makes a sale to calm and basically closed the whole deal by visiting the site and seeing if anything went wrong after the it makes you look bad it makes him look bad and it’s not very satisfying for the customer