Completion of installation in a day the quality of the Completion and the look is wonderful easy entrance and exit none slip floor and many other things like the grab bars located to my satisfaction

Very professional work, clean and fast.

The person who came over introduced us to the products clearly and concisely. He helped us quickly understand different products. The installers were super clean and put tarps out so they wouldn't track dust or debris. They did a good job.

It is too expensive for what you get. The quality is not worth the expense.

The installation and timing were great. They did not install what was in the contract.

Still waiting for my shower. No eta yet. Jacuzzi dropping the ball.

I was under the impression the installers were fully trained and all work was professionally reviewed, that is not the case, and I felt extremely dissatisfied after learning this.

Because it was supposed to be done in 1 day and it wasn't.It was done like in 3 days .The two gentlemen that were doing my bathroom did a wonderful job.

Jacuzzi was great; they did everything above and beyond my expectations.

Sales rep was thorough in explaining process

The product quality and the finish of everything are 10 out of 10. The project or production teams handling of the project are a 2 out of 10.

I am very pleased with the way the workers worked. They got the job done and it's nice. I only had one complaint, which is about a shower rod, but hopefully somebody will call me on that.

When the commercial said done in one day, I didn’t believe it, but it was done in one day

There were a numerous issues - communication was bad. I reported a couple of problems online and to a rep on Wednesday. No one got back with me.
The big issue is something I noticed after reporting the previous ones and is far the most concerning.
The insert is noticeably crooked. A level confirms this. This needs to be resolved.

They were very neat and professional and we thought easy to work with - We love our new shower and it will be easy to clean and as we age it will be helpful to have a larger shower with grab bars.

I M extremely likely to recommend Jacuzzi to people. I have all ready recommended you (Jacuzzi) and your product to my sister.

The work looks fantastic and work was quality.

The installation was ok, but it’s been almost a week and no one has called or come back out to finish the job. A wall was put up, but it’s only dry wall. It needs to be finished and painted. I was told that someone would contact me, but so far I have heard from no one.

The installer was horrific. It took four days to complete the install. Originally it was told to take a day a day and a half max.

No communication with the customer was a huge downside.

I would highly recommend Jacuzzi Bath Remodel. We absolutely love our new shower and it was completed in 2 days! The crew was amazing and made sure to check with me throughout the process on all decisions. I also appreciate the attention to detail, for instance we had a bulk head above the ceiling that could not be removed. They were able to customize the material to wrap around that part of the ceiling and it turned out amazing.

They were very good. Everyone was really professional and nice.

It was really good.

The material product is great, so far at least. The install was waaaaaay over the expected time at just over 12 hours - we were told to expect 6-8 hours. The install failed to properly secure the pipe coming out of the wall that the shower head is on and required us to call your techs back out. When I booked the appointment, which they gave me a confirmation number to, the tech never showed. To make matters worse the manager said there was no confirmed booking for me even though I had the confirmation number. I came to learn that my appointment was just never put in the books, but they gave me a confirmation number for the scheduled appointment. All of this after your staff verbally slammed all the other 'similar companies' out there that are doing shoddy work. I have to ask you all, what do you classify as shoddy work; because your staff displayed shoddy work a number of times.

Excellent workmanship