More warning about dust that covered most of my bedroom; would have covered everything had I known

If you are willing to do a majority of the follow-up, our Jacuzzi project mgr & general customer svc crew do Not know what that means.

Brian Riche & Josiah have to handle the install for Jacuzzi for JBRX to get a 7, Spent in excess of $25k for this JBRX remodel, and got radio silence. Without this excellent install team, it would have been a 1.

Yes, I’ve already recommended you to 4 or 5 of my friends. It’s such a wonderful upgrade and I’m so glad we did it.

Some of the caps, on the hand bar is loose and slid down. Would like that fixed.

The installation appointment was re-scheduled 3 times before any work began. This resulted in lost time at my place of employment as I had to be home for work to be completed.

On the first visit, the Jacuzzi team neglected to check the integrity of the product before sending the team to my home for the install. After the team draped the work space, they found that the product box looked have sustained prior impact. The box was opened and the tub surface was cracked and not fit for installation.

The second visit was scheduled for 4/20/2026 by Chris. I took a other work day

Over promised under delivered. Subpar finish work. Non slip pan finish is a joke and to use of caulking is insane.

The finished shower looks like it should have been there all along. Very happy with the job and working with the crew

They were here on time, before the installation of the materials and my fixtures they were shown to me to make sure they were the correct.

Good work -- looks great

Had one lady stop and asked about the work they was doing it she then asked for jacuzzis number

All numbers are @ 9. Everything has room for improvement.

Very informative and gave explanation of the fixtures.

I was happy with my experience. The installers were knowledgeable and efficient. They got things done quickly; the cleanup was great.

My experience was good. It took a little longer than expected, but besides that, it was a great experience.

Worst experience I've ever had with ANY contractor...
EVER!! Overpriced, poor workmanship, cheap materials, terrible internal and external communication, incompetent management, took ten (10) months to complete two bathrooms, etc., etc., etc.

The shower doors have a design problem and the shower floor is not anti-slippery enough.

There was an issue installing the little shelves in one of the two bathrooms. It has yet to be resolved. They will send a person out tomorrow to install them.

Their advertizing is misleading. The work was supposed to be done in a day. External factors are affecting the issues.

The people who did help me with the planning process were very helpful and friendly.

Everything was great.

Working with Jacuzzi is an efficient, fast upgrade for your showers and bathtubs.

They provide quality and service in every aspect, from sales to installation.

It was all wonderful when it was finished and they said not to use the bathroom for 24 hours. When I got in there, he left glue or a substance on the tile of my floor, which took me two weeks to get up off the floor. I didn't see it when we first walked in because it was clear. Once it dried, it was all around the edge of the tub. When you pay $20,000 for a tub, I don't expect glue to be left behind.

The two workers went above and beyond to be respectful of my home and the rules we have with removing shoes and things of that nature. One part I didn't feel looked right, and one of the guys went back and custom-made a piece so I would be happy with the way our shower turned out.

They were great at sales and had a horrible time getting help with repairs before work started. Finally got a number to help with the floor.