Work was completed in one day, excellent installation with quality materials

Took way too long to complete the job!

Everything was perfect, so I would recommend them to anybody!

I persoally would highly rec J b/c of the profism, the efficiency and the kind helpful service that helps navigate this process. remodeling two bahtrooms at the same time.

All of the representatives were very nice. It would have been nice to know that the original pitch was going to take 90 minutes and we received a written cost breakdown, but it would have been nice to receive a digital cost breakdown. I completed financing through Greensky and gave a down payment. But when it came to finally receiving the final payment I lost what the final payment was and was surprised that the cost seemed higher. The customer service was wonderful and explained the cost breakdown. But it would have been nice to have a reminder of how much the final project would be, since I agreed to the original cost 2 months prior.

Sub standard install.

Beautiful results. Hard working installers. Friendly and polite.

Easy process to work thru. And seemingly great warranty if issues should arise. Wanted solid surface due to mold behind tile walls.

The installers were excellent. They helped with questions. The workmanship was exceptional. There was a lack of communication from the company to take care of some damage.

The crew worked very fast and completed the job in record time. They were very friendly, very professional.

For the most part I would recommend, especially if going through Costco.

2 shower projects, 2 different teams, first shower took 3 attempts/visits to fit a window kit and still waiting for door roller caps. Second shower is not finished as I have had to do half the shower demolition and hire a plumber, electrician, drywall guy and work with the glass vendor to finish the project. If you are looking to overpay for an average job and project manage the job yourself this is the deal for you. I was expecting much more from the Costco/Jacuzzi team brand.

They did my project in one day, which was phenomenal. Most contractors take more time.

The job lasted too long because they could not get the city to inspect in a timely manner

See below

When they left, I filled out a survey on how they did. Overall, the job went very well, and I was very pleased with the installer. The exceptions were that there was supposed to be a lip at the bottom of the shower to keep the water from going out to the floor. I didn't get it right away, but it showed up four days later. I'm glad they came and put it on. The shower curtain was disappointing; it wasn't wide enough to keep water from coming out on the sides. I bought another shower curtain to put on the inside of that one. In addition, I had to buy hooks for the shower curtain provided. There were no hooks. It wouldn't go on a rod. I went to Lowe's and bought the hooks. They should have provided those or made me aware of it. The use of handles for hot and cold was explained to me, but I wish it had come with an instruction book on how to utilize them. I have had to experiment with the first shower and will have to experiment more with more showers. They are kind of tricky.

Overall, the installation from Jacuzzi Bath Remodel was good. At the very end, the installers did not remove my towel rack and left it not in perfect shape when they left. They did not tell me that the towel rack was still loose. Communication and customer service were not where I expected them to be. I called three times to get someone to help me out, and it took me reaching out to the salesperson to get someone to fix it. They bounced me around, and I got a case number, but still I have not gotten a call. Even after the towel rack was fixed, I expected a follow up call to apologize for how it went. The installers seemed to think that the big advertisement is getting it done in one day instead of focusing on workmanship. I overheard them talking to a supervisor who came to visit to see how things were going, and the focus of their conversation was being number one in the nation. The focus is getting the job done in one day, but for me, I was very shocked that they would leave something unfinished and expect someone else to follow up and take care of it. They just left, and I discovered it myself.

Everything went very well. The price was competitive.

If the process of getting a new shower had taken one or two days I would have been elated. As my house only had one full bathroom and an issue came up after the tear out had begun, I was without a way to shower for 45 days as I waited for a custom shower pan to be manufactured and sent from the factory. Too long of a wait. I give Jacuzzi a 7 because the final product looks spectacular. The installer Hiroki was very understanding throughout the process which made a huge difference. Communication regarding the status of the part needed to finish the project was very poor.

It took three times to get it correct

My experience was a lot. The project was supposed to be done quickly, but there were lots of delays and things Jacuzzi Bath Remodel didn't tell us about. There was a lack of communication, and it was extremely difficult to get a hold of someone to help me. We didn't have a bathroom the entire time, which was very frustrating.

The crew was nice, I'd give them a 10.

It was very easy the installer Giovanni was wonderful very knowledgeable and did a beautiful job. Very pleased with the results

The young fellows were very nice, knowledgeable, and knew what they were doing. I was imressed with them at being so young at 36 and 38 years old and they did a good job.

I am unhappy with the shower glass.