Always good decent folks to work with. Whether it be the office staff, the crew or the supervisors.

On time, job completed as expected

They offered quality products , service at a great price point.

Professional excellence at every stage of securing a new roof on my home. Working with the project manager to review cost, pick singles, discuss pricing, warranty review, delivery of materials, installation, cleanup, communication with the office at High Point, and my final roof product... EVERYTHING WAS OUTSTANDING!

Overall Satisfaction

Overall Satisfaction - Always doing a little more than necessary. Excellent, kind, caring, very professional and customer focused.

Employees Professionalism

Employees Professionalism - High point office and project manager are 5 start all the way.

Schedule

Schedule - From start to finish my roof on the house and shed we're done in less than a month. Excellent!

i love that they gave me a schedule ang stayed with it. They were very clean

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Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication as always, we've done multiple projects with High Point. Nick is fantastic and has ensured our satisfaction once again. Of course, this is a reflection of the ownership, "real" people. Great to deal with a company that actually CARES about the client.

Current Referrals

Current Referrals - None specifically BUT I recommend High Point in every conversation I have related to roofing or home improvement.

Recognized Excellence

Recognized Excellence - In addition to what I mentioned above, Rob and Kyle were great to have onsite overseeing the project.

They were very professional. They did a great job. They were very courteous and friendly people.

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The crew seemed to work very well together. Everyone knew what their responsibilities were and stayed on task. A well-oiled machine. I was impressed!

The roof, gutters and vents look great and are high quality. I appreciate the excellent customer service they provided. The option to get financing was very important.

Good job well done

Best company out there.

Great communication, with rain and various happenings I was kept up to date on the project.

Have already told multiple people and will be telling more. You can not ask for better service from beginning to end.

Great people to work with

Let me start out with the bottom line first. We just had a new roof and Master Shield gutter protection put on our house and the end result from start to finish was a perfect job. Everything could not have turned out any better and it looks beautiful! Now for a little more detail:

We had a small leak on our indoor ceiling and wanted to get the cause repaired. After viewing their commercial on television, which gave some history on how the company started, viewing ratings that other people had written, awards that the company had received over time and seeing a previous job that they had completed in a relatives neighborhood, I decided to give them a call.

I first spoke with Tian and made an appointment with Alex to diagnose the problem. I was given 3 options to resolve the issue, a new patch over the suspected area, re-shingle the back side of the house, or re-shingle the whole house. We decided to go with a complete job as the roof was last done over 20 plus years ago and we wanted everything to match for resale value in the future.

We next spoke with Kaitlyn who kept us well informed along the way with everything that takes place before they do the actual job. The team showed up on the day of the job, removed the previous shingles, found and replaced a piece of CDX that was in an area unrelated to the leak, and re-shingled the whole house in one day. They were great and worked very well together, highly efficient. Sami and Paulo checked in during the day to view the progress and make sure everything went according to plan. It did.

The Master Shield gutter protection was installed about a week later by Keven and Josimar who also did a great job. Now we don't have to worry about climbing on the roof and blowing the leaves out of the gutters in the fall.

I also spoke with Kiley along the way who was great. Miah reached out afterwards and provided me with the paperwork that I could forward to my insurance for a discount on my homeowners insurance.

Everyone we spoke to and interacted with along the way could not have been any nicer. They all were very personable, had very positive attitudes and indicated that if we had any concerns, we could call anytime and they would be addressed.

So, in conclusion, this turned out to be a very positive experience and we could not be any happier.

Thank you to the whole Couto team for taking great care of us!

We were very very impressed with Dustin the rep that came out on our first visit. He was full of knowledge and made sure we understood the whole process.

I was told my project would be 1 or 2 days at most. My project was delayed by one day resulting in my garage being blocked for 4 days. Also, I keep finding nails and several shingles in my backyard.

My condo association had hired Infinity Exteriors to replace the roof of one of the buildings. A year later we hired them to do the other building’s roof. They sub contracted the work out to a different roofing contractor that we had gotten a bid from, but had chosen Infinity to do the job. We could’ve saved $2K had we hired the other roofer directly. Trying to get things scheduled was hectic and there was a TOTAL MESS when the roof was done. Discarded shingles, nails, staples, around all of the condo units on the patios, in the grass, all around the building. They didn’t even try to pick up. It was not a good experience at all. I would not recommend to anyone.

Lots of nails and debris were left and the contractor never came back to clean. I had to personally purchase a magnetic roller and spent hours gathering leftover nails and debris.

This is my 2nd roof from Interstate and they do a great job. Fast and Efficient

Nothing

Looks amazing and they did a great job in the rain.

This is the second home where I use High Point and I am very satisfied with their work. No surprises with their quote and the project got completed in a very timely manner.

Interstate was very responsive. For example, they promptly sent paperwork and all communications. When a box of materials fell off our roof before the job started they had a new box delivered early the next day so the job wasn't waiting on additional supplies.

The wrong roof vent was installed over our drier, which was not caught in the inspection. Interstate did promptly fix the issue once contacted.

We also didn't expect there to be quite so many tools dropped off our roof during the process, but that may be an inaccurate expectation on our part.