Very disappointed with the homeowners insurance we ended up with. We filed a claim for hail damage to the roof. They sent out someone to take pictures of the "damage". That is all, just to take pictures. After 3-4 weeks, we heard back from a desk adjuster who said that what he saw in the photographs was normal wear and tear and that we had not done good maintenance on our roof. I have never heard of doing maintenance on a roof if you are not having issues with it. In the meantime, we discovered that when our homeowner's insurance renewed, the insurance company had reduced the hail and wind damage coverage on our roof from 100% down to 20-25%. I had changed companies a year ago due to this issue with our old insurance company. At least the old insurance company actually notified us about the change and didn't just sneak a paper into the package of papers they sent. I am thinking that the homeowner's insurance that we ended up with is a cut rate company. I made it clear to the insurance company that I wanted everything covered and now I am finding out that we don't have the kind of coverage that I thought we had.

fast and efficient

So far the service I have received has been good, I'm confident I'm getting a good deal. My biggest compliant is I basically have no idea who I should talk to about policy changes. It seems like every time I reach out for service I end up working with a different person. This is fine generally, obviously one person can't do everything, but if someone were to ask me "who is your agent you work with" I honestly don't know how I would answer them.

Prompt and great service

They were the best and I would highly recommend them.

Very easy and friendly to work with.

Jeff saved us a lot of money on our insurance and the coverage is good.

Excellent company to work with. I've now worked with two agents (Jake and Tim) and both are extremely professional and worked hard to get me the most coverage for the best rate. The amount of time I have saved by not having to do all the shopping around myself is considerable.

Very helpful and courteous

Jeff Payton is professional, listened to our needs and always followed up with clear and timely answers.

The insurance company you set me up with pulled out a week after closing and cost me quite a bit more to find new insurance

It took too long to get a quote for my son when he needed insurance. Multiple people involved and no one got me the quote and had to ask at least 3 times. Otherwise it has been good service.

In addition to saving a ton of money (which is nice of course), the customer service I receive regularly from Jeff and Brianna are second to none. I have referred everyone of my family members and anyone who asks for my advice. I left USAA where I enjoyed the customer service, but little did I know this team would take it to a whole new level. So long as Jeff and Brianna are my "go to" team, I would never, ever consider moving any of my policies. Thanks!

Jeff, Was outstanding helping us through our multiple insurance needs. He was very quick because we were on a short time frame. He got us better insurance then what we had at a better price. Thanks Jeff!!

Jeff I was able to help me switch Insurance carriers in the last year. New policy will help me save money if my roof needs to be replaced. Jeff was also able to get coverage for clients in several difficult situations. I recommend Jeff to all of my clients. Thanks for taking care of people!

My request for a quote was handled promptly, my contact provided info on the weekend. Quote was handled in a businesslike manner, no hardsell, here is what we have and here are the costs. The process of the changeover was explained very well and everything went smoothly. After the changeover, good communication from the company with proof of insurance cards and contact info provided.

One simple email and everything was efficiently taken care of.

Prompted service, excellent communication, value

Very responsive

Very receptive and prompt service

Jeff Payton is awesome, he's knowledgeable, responsive, friendly and an all around great asset to your team. I have referred many friends and family to HSoA Insurance 100% because of Jeff!

Prompt responses

Competitive pricing and great customer service

Easy and saved us money.

Poor communication. Reps change often.