Sarah made the process easy.

The attention to detail and clarity were outstanding!

Lack of customer service.

Stephanie is amazing!

Prompt and timely answers. Tammy is the best!

Sarah is wonderful!

Always been very helpful

My agent found a better home and auto insurance that works well for me.

My experience has been very bad. My agent has no attention to detail and I had to send 5-6 emails to get my renewal in order. Then one day before my insurance expired I had to remind him againd to send the Docusign for me to sign, otherwise I would lose coverage. Then I sent him a request because I can't access my account and he has ignored me. It's a disaster. Two years ago he forgot to send proof of insurance to my mortgage company and I had to jump through hurdles and do it myself. Every year I feel like I have to be on top of things or else something will go wrong. Insurance is a serious issue, and losing coverage or not having access to policy information is a serious issue, but my agent does not take it seriously.

I requested a quote for new pricing two years in a row and they never got it to me. The first time, they said they were really busy and did not have time. The second time requested, I gave 2 months notice and then continued to follow up on the quote request for auto and home and they FINALLY got me a quote less than a week before my current policy was due. I had zero time to review the info.

My agent Lisa shopped around and found the best policy which met our needs. It was a much better price than my previous policies which I had for years with another agent.

I asked to cancel insurance on a truck I sold. A week later I get a letter from SafeCo that my homeowner policy was cancelled. Then I find out the wrong vehicle was cancelled as well. Use to be so easy to deal with but these are terrible mistakes.

Amy and her crew are quick and professional.

I felt like the coverage was very expensive for the size house. I felt like some of the questions on an "older Home' survey there was no way I could answer, as a person who literally had walked into the home maybe 4 times before buying it. It took a very long time for the underwriters to finally get it over the finish line. My particular broker was very professional and respectful, but the 'back of the kitchen" guys were, apparently, not impressed with me or my new home. Never fully understood why my home stood out as a "problem child", as it were.

Lisa Miller is knowledgeable, helpful, friendly, cares, and I trust her.

Tammi and Company are efficient, responsive and professional. We especially felt "listened to" and thoroughly enjoyed our working experience with HomeServices Insurrance staff.

Price point in calculating operating costs to the customer

I requested an email copy of my insurance card. I have yet to receive it.

Lisa was very responsive to my home purchase insurance needs and I moved my auto coverage at the same time.

Good rates. Very helpful.

Lisa my agent was very helpful and found a company that provided buried utility line coverage. She worked with me to compare my current policies with the new company and ended up saving me $2k per year.

HOmeServices Insurance has always been great at finding the best coverage for all my home and auto needs. And, they are all so nice to work with!

Communication is easy and they offer insurance from several carriers

Jannine is the best. Shes easy to deal with and she has saved me a ton of cash. She was recommended to me by a friend years ago, and I will recommend her to anyone that will listen.

I know I had the least expensive package, but nothing that ever broke was under the warranty; it was completely useless and a waste of money.

Stephanie Bryant went above and beyond

Stephanie Bryant continuously goes above & beyond to make sure her clients receive key, relevant information about their insurance options or changes affecting rates. She consistently provides helpful tips on how to maintain their homes or vehicles specific to our geographic area and is always available for questions, concerns or to re-shop insurance rates.

Stephanie and her team are great to work with and they saved me over $1200 on a 6 month auto policy without giving up any coverage!

Our agent, Megan, was very professional and informative regarding our homeowners policy, and has always been responsive to our many questions. I highly recommend her for any insurance needs.

Great price quote. Great service. Bery happy new customer.

Lisa Miller was a dream to work with. She saved me money on my car and rental insurance. Vivian got me the documents to sign and an insurance card immediately. I have already recommended Lisa to my sister.

It was very quickly

Representative's need to call me instead of telling me you are busy. I don't feel email conversation is sufficient, not all my questions get answered. I can't wait for a day to get response. Also I feel you guys are not finding me good insurance deals.

Very helpful agent and knowledgeable

Very helpful and professional.

Not good service, you canceled my policies for an invalid reason

Everyone that I spoke with in the agent’s office was courteous and helpful. They were a tremendous help in choosing my policy.

Always available to check rates etc

I had several problems enrolling the new car online - kept timing out and / or failing to complete the transaction. Finally went through.

Sarah and her team are the best. Have recommended her several times.

Provided several quotes on auto and home insurance and explained the difference.

I know Stephanie works hard in finding us the best plan for our family.

Amy and her staff have extremely helpful to us since we moved from out of state. I highly recommend them!!

I have attempted to reach by phone and cannot get anyone to answer except a computer with is no help.

Always available or returns calls promptly. I feel like they actually work for us and not the insurance company. Offers good advice. Works to get better rates. Etc. Very satisfied.

Stephanie Bryant is great to work with, solutions focused, and very responsive to questions.

I was in a bind regarding homeowners insurance and I reached out to Tammy Farmer for assistance. After gathering information for me, she kept me in the loop regarding her findings all while her father passed. She then presented me options to which I selected Mercury Insurance who now has both my auto and home insurance. Tammy was very professional at all times and a pleasure to work with. All employees should model themselves after her.

Ben thoroughly explained the reason why insurance costs have increased over the years and that it's not actually based on the appraisal amounts for the dwelling. He was very patient with me while explaining things that I was not aware of..
He also shared that there is a glass replacement coverage with my Progressive account which I currently do not have with the previous agent.

Stephanie Bryant is amazing! Efficient & knowledgeable, as well as endlessly patient.

Nathan did a great job finding us a new insurance carrier at a lower rate with same coverage. Very responsive.