The service is good and I got an excellent premium compared to other quotes.

It is incredibly difficult to get a hold of anyone at your locations/offices. Also I dont agree with the prices being raised consistently.

Excellent experience and would highly recommend!

Always friendly and willing to answer any question asked. I always get a quick answer without any need to follow up. Working in a service industry similar, customer service at HSI is absolutley top notch!!

They are easy to work with and to answer any questions you may have.

Assistance was fast, courteous, and effective!

easy communication, short response times, valuable advise, best price guarantee, reliable comparisons between insurance companies

The price and the service they saved me over $1,000 a year for better insurance than I had before thank you

Always available to help! Everyone has been super responsive and kind.

Great communication and friendly service.

Lots of things

Kamela & Lisa are amazing, they went above & beyond to look at my policies to see if i can get a bigger discount. They then worked with my previous insurance, obtained a refund, and created new policies. They are always on time and go the extra mile to ensure 1000% satisfaction. Thank you to Kamela & team - I am now saving money while having top quality insurance. Thank you!!!!

It is efficient and simple, and it works in my favor.

I have spent almost 2 year trying to get paid on a claim made Dec. 2022. The claims adjuster keeps leaving and people do not get back to me. Last time I talked to someone, we talked about the replacement of a full wall built in book shelf. She has pictures and and invoice put said it needs to say paid in full. I was waiting on money to have work done as I can't afford to pay out of pocket. Same is true for 3 piece sectional sofa that was taken away by water clean up people. I have been living without a sofa all this time. At this rate I have contacted contrator as I am sure prices have gone up and need a new estimate.

Often times I don't hear back when I send questions, or its super delayed. For my last renewal I had to ask 3 times for updated comparison quotes before that was done

The process of getting the information and setting up the insurance was easy.

Fair pricing, easy agents to work with and quick service.

Convenience, great customer service, price

An agent always follows up with you

Your Agent Kamala

Communication, pricing, and the knowledge of the representatives I have dealt with. Very professional organization.

Very helpful and fast

My agent was amazing!!

Very responsive and do thorough research before giving the best possible insurance policy

Easy access and companies assessment to provide the best available deal, cost Bs service

I had already recommended HomeServices to family and now I wish I didn’t. The rates on my car insurance went through the roof. I was never really given a reason why. I never had a claim, no accidents or anything. So I shopped around and saved $1,500 a year with a competitor. I received better coverage. I shopped with three different companies and I couldn’t make them anywhere near as high as HomeServices no matter what I did. It was initially a good value but got ridiculously expensive. The IntelliDrive app is a joke too. It doesn’t know who is driving or whose vehicle you are in. Never again.

The amount of money I saved

Stephanie went out of her way to find us the best coverage for our new “old” home. Communication was great! She kept us updated throughout the process.

Stephanie and her team are very accessible and worked diligently with me to make sure I had the right insurance for my needs. I have recommended her to several clients and family members.

Poor customer service

I like the customer services. I appreciate the continued updates.

I love that Stephanie gave me a personalized experience, was fast, communicative, and very helpful. I will recommend her to every client, family and friend!

on time

Jeff's personal touch to everything.

My agent Stephanie Ulm was super helpful & great with follow up. I’m glad I found her!

Easy communication and competitive price

Personal attention

I wanted to know if my insurance also cover my property in the house,in particular ,microwave ,refrigerator, heating ,plumber etc.....?

I like how thorough my age is. She works very hard to let us know what the best price and the best product is.

Your agent didn’t do her job and has caused a whole cluster of problems to happen since. She took an important part of my coverage off and forgot to add it back, which I literally confirmed with a claims consultant from Travelers Insurance, the policy she sold me. The agents name is Kamela and works out of the Florence, KY office. I will be doing an online review of this with her and your company later this evening too.

Very quick to provide options for coverage, provided great options and very professional service.

So convenient within my company lol And it’s no hassle . The customer service is amazing!!

Hi good service

Your quote was within reason and affordable.

Simple, fast, great support, efficient!

We just started our service with you, but have been pleased with the contact and personal attention to out Auto and Home insurance needs.

Got good rates for home and car insurance

Very efficient

Fast response

The rep made it feel personal to me, they were easy to deal with and responded quickly