The expertise of the sales representatives.

Customer Service wasn't really very helpful when I called in after I noticed I had a refund coming. Person on the phone sounded like he wasn't awake. Sounded like a dope.

Good communication overall

Great customer service!!!😁😁

Lisa made finding the right insurance for us and switching easy! She was thorough and has great communication. Thanks Lisa!

Lisa was GREAT to work with on getting me a quote. Brianna was very helpful in getting everything set up and ready to transfer at the correct time of the month.

I'm new to the company and haven't had any real experiences to judge how they manage things.

easy to work with and he gave a quote quickly

As of now all good. The question is what happens if I file a claim?

I bought this as a seller. There has been no follow up. I have no idea what's happening. Apparently its only good for two weeks. They advertised they would automatically approve a claim for key change. It wasn't obvious in the advertising that there was a $100 charge.

It is easy to get help when needed, and always courteous customer service.

The gentleman I worked with was SO helpful. He reached out to the mortgage holder for me to try and resolve a problem I was having and continued to stay in touch until it was resolved.

Working with Jeff was very easy.

I’ve called multiple times and left voicemails for information about my policy and have not received a return call.

I have yet to actually get an answer to my question. I asked to get a rate discount for a security system MONTHS ago. Never was I given confirmation of rate change. Or what the difference was. My bank is telling me my escrow actually went up not down.
I haven’t had to use any coverage yet so not sure if I have any issues otherwise.

Thanks

I have not needed to use your services yet as nothing has happened to my home since I have owned it. However, my homeowners insurance did go up, so don't appreciate that and will be actively looking for other insurance options.

I have only had the insurance a week and I was already charged the wrong amount and still waiting for the credit amount

My agent was very pleasant to work with and gave me the personal touch I was looking for.

Had you for a year no clue who I could communicate with to ask questions too ended up with a new vehicle reached out to my mortgage gal who gave me the name of somebody who finally helped me out

Fast, professional and friendly service

I was approached for my yearly review. When I asked about looking for

lower your prices

The agent was respectful and listened to our needs.

It feels every time we need to connect with someone it takes multiple calls. This time we needed a single article added to an existing order and you messed up the policy and took our mortgage company off!

Lisa is excellent and looked at a variety of options for me.

I canceled coverage of a car in May and still have not received my refund.

Lisa is fantastic to work with! Very efficient and responsive! She got us taken care of quickly with great plan/payment options!

It was too difficult to get in touch, and I gave up because of that

Considering that my insurance company used HomeServices as an agent to deny approving the replacement of my damaged 22 year old roof after we have paid in well over $60,000 in premiums, I can't say that it was a positive experience.

Erin took time to review my current policies and was able to get me the same coverage through a different provider at a better rate. Erin also gave me in-depth information on the comparable policies so I could make a well informed decision. We did have one mistake on a vehicle both of us missed, but we were able correct our error before I signed the documentation moving to the new policies.

Just started with your group, so don't really know how I feel about you yet. Everything seems good.

Doing everything online is a challenge. Data entry was mixed up. Mild issues,

Too long to respond to phone call

They are always looking for ways to save me money!

Nothing

Lisa took the time to make sure that I understood everything about the insurance and was able to lower my cost compared to what I was currently paying. She had great communication throughout made sure I was all set up.

Easy to use and friendly service!

Better communicate where I can find what the amount and dates my automated payments will be withdrawn from my bank account.

Quick response from our agent in getting the services needed done in a timely matter. Job well done!

Kind and friendly

Very helpful, answered all my questions and concerns and got us a great rate!

Too many emails

We need to know, the difference between old and new.

Lisa was very helpful and knowledgeable.

The professionalism of Lisa Humphrey and her willingness to help answer questions.

I got a notice that my new mortgage company did not have my insurance coverage I have talked to 2 different people and both have said it is taken care of and I just got a notice today saying still do not have insurance on my property. I just paid over $300 to reinstate my insurance. I am so upset. No one seems to care

Lisa Humphrey went above and beyond to get us set up with our new home insurance. We had a previous water damage claim and she fought to get us the policy that we needed.

I called the office like 5 times over a 3 day period including leaving a voicemail and still couldn't get a hold of anyone. Also, my rate has nearly doubled in 2 years.

After the sale of property, canceled the policy. Signed document electronically 8/16. Policy hadn't been canceled as of 10/9. Called and left multiple messages and sent multiple emails in that time period with no response. Only received a response after an email was received to update mortgage information and I asked for a call to make the update. Hopefully Policy is now canceled and refund being sent.

Work with your Insurance companies closer.