My agent is personable and communicates promptly. I enjoy working with Lisa.

Every time I have had to call your company it is a dreadful experience. Make communications easier. Even when I have a simple question, which could be handled with an email or text, I feel like I need to jump through a bunch of hoops. Also, I have had someone out 7 times to fix a toilet, and it was never resolved. I really don't want to pay any more to you to have it not get fixed. Two times ago he said that if he came out again he would just replace the toilet. That's frustrating.

I can speak to an agent when I need to. All my questions have been satisfied. I find the rates reasonable considering this economy. I feel you are doing a great job keeping the customer satisfied.

HAVE A TIMELY RESPONSE TO VOICMAILS LEFT REALLY HARD TO GET AHOLD OF ANYONE & AGENTS KEEP CHANGING ALL THE TIME

It is hard to reach anyone who is knowledgeable. Once upon a time I had a regular contact who was familiar with me, and I with them. That was long ago. Your customer service is as minimal as imaginable.

Anytime I call they always answer my question right away

Love to support. Believe in their products.

Lisa Humphrey was incredibly helpful in reviewing my coverage options and ensuring that I had the proper coverage at a price I was comfortable with. She answered all of my questions with thorough but clear responses. I shopped around and HoneServices Insurance had the best combination of coverage & cost.

It was a very pleasant experience. The agent that I worked with was very knowledgeable and answered all my questions. Was a great help to me.

Lisa Humphrey has helped so many of my clients find affordable insurance to meet their needs! She explains things well and makes them easy to understand.! I also use her for my own personal insurance needs!

Easy to work with kept me posted on the process.

Fast friendly and efficient generating competitive quotes to meet my insurance needs

I really wasn’t givin a choice. Before I knew Marilyn was introducing me. Just seemed so fast.

Quick response and helpful staff

The responsiveness from Erin McKenna exceeded expectations. She answered every question we had expeditiously - 100% for customer service!!!

I love the thorough review of each policy!

Lisa was quick, helpful and amazing. Thank you

Excellent. They are professional, responsive and helpful.

Very prompt and helpful information.

Jeff is my guy, always helps me out.

The expertise of the sales representatives.

Customer Service wasn't really very helpful when I called in after I noticed I had a refund coming. Person on the phone sounded like he wasn't awake. Sounded like a dope.

Good communication overall

Great customer service!!!😁😁

Lisa made finding the right insurance for us and switching easy! She was thorough and has great communication. Thanks Lisa!

Lisa was GREAT to work with on getting me a quote. Brianna was very helpful in getting everything set up and ready to transfer at the correct time of the month.

I'm new to the company and haven't had any real experiences to judge how they manage things.

easy to work with and he gave a quote quickly

As of now all good. The question is what happens if I file a claim?

I bought this as a seller. There has been no follow up. I have no idea what's happening. Apparently its only good for two weeks. They advertised they would automatically approve a claim for key change. It wasn't obvious in the advertising that there was a $100 charge.

It is easy to get help when needed, and always courteous customer service.

The gentleman I worked with was SO helpful. He reached out to the mortgage holder for me to try and resolve a problem I was having and continued to stay in touch until it was resolved.

Working with Jeff was very easy.

I’ve called multiple times and left voicemails for information about my policy and have not received a return call.

I have yet to actually get an answer to my question. I asked to get a rate discount for a security system MONTHS ago. Never was I given confirmation of rate change. Or what the difference was. My bank is telling me my escrow actually went up not down.
I haven’t had to use any coverage yet so not sure if I have any issues otherwise.

Thanks

I have not needed to use your services yet as nothing has happened to my home since I have owned it. However, my homeowners insurance did go up, so don't appreciate that and will be actively looking for other insurance options.

I have only had the insurance a week and I was already charged the wrong amount and still waiting for the credit amount

My agent was very pleasant to work with and gave me the personal touch I was looking for.

Had you for a year no clue who I could communicate with to ask questions too ended up with a new vehicle reached out to my mortgage gal who gave me the name of somebody who finally helped me out

Fast, professional and friendly service

I was approached for my yearly review. When I asked about looking for

lower your prices

The agent was respectful and listened to our needs.

It feels every time we need to connect with someone it takes multiple calls. This time we needed a single article added to an existing order and you messed up the policy and took our mortgage company off!

Lisa is excellent and looked at a variety of options for me.

I canceled coverage of a car in May and still have not received my refund.

Lisa is fantastic to work with! Very efficient and responsive! She got us taken care of quickly with great plan/payment options!

It was too difficult to get in touch, and I gave up because of that

Considering that my insurance company used HomeServices as an agent to deny approving the replacement of my damaged 22 year old roof after we have paid in well over $60,000 in premiums, I can't say that it was a positive experience.

Erin took time to review my current policies and was able to get me the same coverage through a different provider at a better rate. Erin also gave me in-depth information on the comparable policies so I could make a well informed decision. We did have one mistake on a vehicle both of us missed, but we were able correct our error before I signed the documentation moving to the new policies.