The expertise of the sales representatives.

Customer Service wasn't really very helpful when I called in after I noticed I had a refund coming. Person on the phone sounded like he wasn't awake. Sounded like a dope.

Good communication overall

Great customer service!!!😁😁

Lisa made finding the right insurance for us and switching easy! She was thorough and has great communication. Thanks Lisa!

Lisa was GREAT to work with on getting me a quote. Brianna was very helpful in getting everything set up and ready to transfer at the correct time of the month.

I'm new to the company and haven't had any real experiences to judge how they manage things.

easy to work with and he gave a quote quickly

As of now all good. The question is what happens if I file a claim?

I bought this as a seller. There has been no follow up. I have no idea what's happening. Apparently its only good for two weeks. They advertised they would automatically approve a claim for key change. It wasn't obvious in the advertising that there was a $100 charge.

It is easy to get help when needed, and always courteous customer service.

The gentleman I worked with was SO helpful. He reached out to the mortgage holder for me to try and resolve a problem I was having and continued to stay in touch until it was resolved.

Working with Jeff was very easy.

I’ve called multiple times and left voicemails for information about my policy and have not received a return call.

I have yet to actually get an answer to my question. I asked to get a rate discount for a security system MONTHS ago. Never was I given confirmation of rate change. Or what the difference was. My bank is telling me my escrow actually went up not down.
I haven’t had to use any coverage yet so not sure if I have any issues otherwise.

Thanks

I have not needed to use your services yet as nothing has happened to my home since I have owned it. However, my homeowners insurance did go up, so don't appreciate that and will be actively looking for other insurance options.

I have only had the insurance a week and I was already charged the wrong amount and still waiting for the credit amount

My agent was very pleasant to work with and gave me the personal touch I was looking for.

Had you for a year no clue who I could communicate with to ask questions too ended up with a new vehicle reached out to my mortgage gal who gave me the name of somebody who finally helped me out

Fast, professional and friendly service

I was approached for my yearly review. When I asked about looking for

lower your prices

The agent was respectful and listened to our needs.

It feels every time we need to connect with someone it takes multiple calls. This time we needed a single article added to an existing order and you messed up the policy and took our mortgage company off!

Lisa is excellent and looked at a variety of options for me.