My insurance rep researched many policies to determine the best price and terms for me.

Cyd found a better quote than what we had from last year.

Convenience of process

Recently switched my insurance package to Foremost. HSI was instrumental in making the switch a pain

HomeServices Insurance is a great company to work with. The staff are friendly and efficient, and they make updating and adjusting my insurance policies so simple.

Very responsive. Seems to know the solutions they sell. Explains alternatives well.

Professional quotes and quick delivery

Great customer service

Great communication.

The support and patience with our questions as newcomers to Arizona was wonderful.

Service and price!

Very professional. Everything went smoothly and quickly.

Customer service!

Friendly, professional service. Left nothing to the imagination. Would of liked more options, but it’s a modular built home.

They don’t return calls. I called our first broker Lou M. And he FINALLY called me back after several of my voicemails about renewals and said this isn’t what he does (after 4 previous years of working with us). This was 1 day before our policy was to expire! Very poor customer service.

Service is outstanding. Craig Lonabaugh was knowledgeable, responsive, and supported me throughout the process. Highly recommend Home Services.

John Barker patiently did a great job for me.

My agent was easy to work with and definitely identified opportunities to save money on my insurance.

Informative, timely information regarding changing my homeowners and car insurance policies.

Sue Burd is an excellent agent. She is always looking out for her clients. Because of this, we have a much lower premium with a highly rated company.

I have received great assistance, service and insurance quote for home and auto insurance.

Our agent worked hard to find us a new policy after our previous home insurer stopped insuring in Arizona. He did above and beyond to find us a good replacement policy by the due date.

Lou was knowledgeable, articulate and highly professional. He carefully reviewed my polices, saved me money on my premiums, and made the entire process easy and strep-free.

Esther Collett has been extremely helpful in determining coverage needs as well as settling a couple of claims. She has been invaluable to us as technology-challenged senior citizens. She is always easy to reach, returns calls promptly, and is very knowledgable.

Friendly and professional and patient with the many questions. A great effort was made to fit our needs and budget for our new home. We are very grateful to Lou and his team.

John Barker was amazing at finding us a new house insurance, was exceptional on communication and took the time to explain everything and walk me thru the procedures. He is a valued employee and very nice too! Treated me like a friend! Definitely a keeper!

Good coverage. Excellent service from representative.

I’m not sure why I have my insurance through Home Sevices. I think I could just as easily deal directly with West Bend Insurance which I have mostly been doing lately

Tony was great in making sure that every question I had was answered, even if it was about a different company's quote I had received.

We recently used them for car insurance for our trip to Mexico. Their communication is excellent, their coverage is exactly what we need, and their prices are very fair. Would definitely recommend.

I asked for a quote for a business and it took a week before someone in the field got back to me. I expected a faster response. I'm in real estate and call back ANY INQUIRY within the day.

Prompt and attentive service.

Friendliness and helpfulness of agent

The representative is very helpful

Promptness of return call. Quote given within a timely manner.

I Was told I wouldn't need a burglar alarm and then after the fact I had to get one. I gad an alternative provider who had priced for no alarm and I I feel a bit baut and switched. Overall Im pleased with the policy and actually love my new burglar alarm although it was a hassle to implement so quickly.

Got me the best insurance for the best price...and it was fast and easy! Such great service!

Esther in the Tucson office, very professional, followed up to see if there were any other issues

Lou is amazing and was determined to beat our current quote which he did!!

It took seven phone calls and one on-line chat with Travelers and Homeservices staff and to add a 2018 Bentley to my policy for 10/19/25 to 10/19/26. On October 6, the Bentley was added to my policy for 10/6/25 to 10/19/25. It was already insured with Farmers for that time period. I wanted to add it for the above 25-26 dates. On 10/20/25 a Traveler's customer service representative figured out that there was no request for renewal for the 25-26 dates from Homeservices and took care of it for me.

When I called for a comparison of other insurance companies and Travelers to decide if I wanted to stay with Travelers or change for 25-26, it took nearly two weeks to receive the information from Homeservices. That was two for two of NOT customer service.

Joseph is AMAZING! He is patient, friendly and always finds me the best policies for my situation. I highly recommend!

easyto work with and they provided the specialized policyi needed.

Good customer service helping us set up our policy.

Sue does an excellent job!

I spoke with Isabella (American Home Shield), welcoming us to Home Shield. She was quite thorough explaining our coverage.

Pleasant guy to work with. I got the insurance I needed.

The information I was provided was complete and easy to understand. I appreciated the support from my Agent.

Sue Burd was wonderful in helping me with auto and homeowners insurance.

Extremely poor communication. One agent (Deja Seif) did not return multiple voicemail messages I left for her over a period of months, to her personal voice mail and with other HSI staff that I was able to speak to directly, live. A second agent (Frances Vega) sent me cancelation forms for my three policies with HSI via DocuSign. I opened the document within 1 minute of receiving it, returned it signed within 10 minutes of receiving it, and wrote a followup email immediately to that agent's HSI email address (francesv@longinsurancegroup.com) asking for clarification that I had canceled my umbrella policy correctly. No response! And the cancelation document was not acted on, so a few weeks later after receiving renewal notices from the carrier I had to call the carriers for all three policies to cancel all three policies over the phone. As if I had not even attempted to cancel them through HSI! I have changed agents and will never do business with HSI again, despite having been a claim-free customer of HSI for eight years. When neighbors and friends ask about who I use for insurance, I will be sure they know to avoid doing any business with HSI.

i'm a little confused about the name of the company, but it seems like a good choice.