It was rough. We had threats, yet kindness, so it could go both ways.

My building superintendent Thomas has been great to work with. New construction is difficult but he has made me feel confident in your product

I have some concerns about the details, especially about the garage. There are cracks left and leaks that Ashton Woods Homes said were normal. That is the only concern I had.

Ashton Woods Homes is very helpful, and the process is easy.

I recommend Ashtonwoods. They respond quickly to all my questions and concerns.

It's a good neighbor.

I like Ashton Woods Homes' build quality.

There’s a pleasure working with the sales person as well as the foreman of construction. They’re very knowledgeable very helpful and quick to respond.

The prices are good. Service is great. Within the first 2–3 weeks of my tenant’s move, the breakers broke twice—the electrical breakers. There was also a leak from the HVAC that required us to pull out an entire drywall. We just purchased the home on April 20th, so I feel like it was not inspected correctly, and now the tenant has to suffer.

It was a great experience working with starlight homes. I definitely recommend starlight homes to friends and family.

I raised couple of tickets related to home one year warranty. But now almost two years issue is not yet fixed

The house is great for the most part aside from the master bathroom shower glass not sealed completely and the gaps at the bottom corners of the garage door allowing a mouse and frog to get in.

Too many issues were left undisclosed until it was too late to change mind or make decisions to benefit us as the homeowner.

I would absolutely not recommend Ashton Woods Homes. Our sales associate was wonderful, but after her, it was a nightmare. We thought it was going to be amazing because of her, but from project management onward, including their manager, it was just a nightmare. She was great, and while some of the first line of defense people may be great, buyers should beware.

I'm having problems with the warranty department, mainly not getting callbacks and a lack of follow-up. I've followed up with the sales team and called on various occasions, but I still haven't been able to get help from the warranty team.

I did recommend to my coworker and she also purchased in another neighborhood.

Before closing, I discussed replacing the sink from a double sink to a single sink with your representative, Miguel, and I was clearly assured that this would be taken care of. This understanding was an important factor in my decision to proceed with the purchase.

Since closing, I have been unable to get a response, as my calls have not been returned. I also visited your office and was advised to submit my request in writing.

While this agreement was not documented in the contract, it was clearly communicated and agreed upon in the presence of my real estate agent, who can confirm the discussion.

I kindly request that your team honor this commitment and provide a timeline for completing the sink replacement.

The process was easy and very informative from beginning to end. Everyone I encountered was helpful, welcoming and always had a great attitude. Jamaal and Joseph - thank you so much for your service.

The general contractor and the salesperson are very knowledgeable, very friendly, and very helpful. Great team!

For elderly people staying at home, this has been very helpful for me and my wife. It was a very good experience. Thank you for always helping whenever we called; we never had any problems.

Build quality and staff were great. Lisa from sales was terrific. Doing our walk through and punchlist with Cody was smooth and all items addressed. Thanks!

We purchased an inventory home after moving across the country, and are very pleased with the quality, the process and everything included with the home.

Process from purchase through warranty was great. Customer service was great.

They were extremely helpful in the way they communicated with us and guided us through the process. We were more than satisfied, and they made it comfortable. They made sure that we understood every step of the way and every part of the process. We had nothing but great things to say, and we enjoyed the entire experience.

Starlight was very easy yo work with

It boils down to the craftsmanship and quality of materials.

Baseboard corners not even, and excessive amounts of putty used to smooth out as a band-aid in order to receive paint.

Paint drips throughout home. Paid to upgrade interior doors to be painted a different color. Those doors were sprayed but scratched up when door hardware was put on. Touch up paint applied with brush and because the black door hardware was not covered, I now have to go throughout the home myself and clean each door.

Exterior side of windows scratched; I expected some due to the nature of construction but expected them to look like new on a brand-new home.

Upgraded iron railing was scratched with chunks of glue under the handrail.

Upgrade on refrigerator surround is crooked. Cabinet company came out and made adjustments. It is not perfect but good enough that I can live with it.

Doorbell doesn't work but electrician no longer working with the builder and new electrician doesn't want to touch someone else's work.

Terrible craftsmanship on the wood fence and gate. Exterior side of gate was repaird but the interior side that I didn't see until the warranty ticket was closed, is shotty work. The fence guy got happy with the nail gun.

Some of these have been corrected with a warranty ticket but moving into a new home is stressful enough and homeowners don't want to have to sync schedules and miss work so that trades can come in and correct issues that should have been caught before closing.

The home is beautiful, our family felt very at-home and comfortable very quickly. The subtle details made us feel like there was care put into these homes (ex: sprinkler system being included, ample storage space, arched windows and entry way, landscaping, the specialty windows, lots of natural light, etc.)

excelente atención

there are few craftmanship issues

Working with the warranty people is like pulling teeth.

If you had more honest, Customer Service, I would. And better workmanship.

My experience with Ashton Woods has been rough. Since purchasing the home where I was promised an island that was not part of the finished product, I’ve had multiple home issues. From being without my master shower for 6 months to needing someone to work on it again. The repairs also aren’t consistent. I’ve had multiple days taken off of work since I bought the house to get repairs done, then I would consistently get no shows and crews coming out with no idea what the job entailed even when the construction manager and cs rep sent emails describing the needed job. The reps would have me close out and re open jobs consistently so they stay within a timeframe… then keep switching who is in charge of the warranty claims (even now trying to escalate for repairs I have had in queue for months but am having trouble getting a resolution).

From a buil and sales expereince, yes - warranty experience - no!

I would recommend the builder overall. Just make sure that if you have a warranty issue, that someone follows through.

Everyone was very attentive and helpful. The homes themselves have beautiful open space concepts and are very spacious.

Not handling warranty claims in a timely manner. Person responsible for handling claims is virtually unreachable. Still have claims outstanding since move in date.

The people there were really nice to me, and they got me into a house. They gave me an exciting experience.

I was expecting better during- and post-sale service, with someone following up on the sale. After the transaction, I didn't hear back from anybody. I was hoping for a bit more engagement from the seller.

Although not perfect, it is a well built home.

You ran my home service electrical line right through the middle of my back yard , not in the easement, and then fought me for weeks about having to move it to accommodate my being able to use my back yard as I please. Literally you cut corners to save a few dollars and then buried the evidence. When caught, you told me this is just how we do things and attempted to pass the 6k cost of moving the line on to me.

Yes it is a great starter home

The warranty process and lack of consistency has been poor. My father in law also saw the craftsmenship and poor quality of finishes on my driveway and inside my home and elected to purchase a home in another community after initially wanting an Ashton Woods home. Areas of opportunity included: poor landscaping and concrete work, uneven flooring with floating floor inside home, and chipped bricks throughout the outside of the home.

The process was fairly easy, and everybody was very communicative.

Yes, I would absolutely recommend AW for its very modern and luxury style floor plans.

very friendly people in office, Jonathan was a great help when looking for a home.

The home is not worth the price and construction is haphazardly done and necessary installation like blinds and garage electronic control not done. Economical and miserly in construction materials used. Is not even bricks with such ridiculous price. Estimated price in the community is 267,00! I blame my realtor.

satisfactory.

As a first time home buyer, they made the process easy and were very patient with walking me through the process. Everyone was very nice and helpful.

The looks, inside and out; the employees I’ve felt with.

The contractors that Ashton woods decides to do business with are HORRIBLE. They talk down to you, don’t truly listen to your concerns nor do anything to address warranty issues.