My home insurance keeps going up 30%+ per year and you don't/can't help me with this. Very frustratimg!

Very pleasant and helpful people!

They were very fast and efficient in getting my car fixed. Easy to work with and very clear in explaining the process.

I felt like the coverage was very expensive for the size house. I felt like some of the questions on an "older Home' survey there was no way I could answer, as a person who literally had walked into the home maybe 4 times before buying it. It took a very long time for the underwriters to finally get it over the finish line. My particular broker was very professional and respectful, but the 'back of the kitchen" guys were, apparently, not impressed with me or my new home. Never fully understood why my home stood out as a "problem child", as it were.

Andy went above and beyond by seeking out competetive quotes for coverage of home and auto. This resulted in savings for my family and I.

There was a mistake on my credit report and resulted in a higher premium

I would like more detailed renewal information including comparison of quotes and year over year changes related to both pricing and terms/conditions.

My agent Bruce Whited was excellent. But, I was disappointed that L&F didn’t reach out to me before my expiration date to give me guidance. I had to reach out to L&F to find help

Trident has been responsive very quickly after we reach out with questions. Just recently we were able to work with Tammy Spear to lower our car insurance and bundle our home and auto policy. We ended up saving over $2000 thanks to her hard work!

Trident is very helpful during the annual renewal process however when I had to file a claim this past year the office hours were very limited and they weren't able to provide any assistance in regards to the claim process, what to expect, etc. Fortunately Safeco, my current insurance company was pretty easy to deal with but everything was done through the app, email, and text. When I called Trident initially it would have nice for someone to explain things to me first, prior to going through the claim process since it was unfamiliar to me. Thanks.

My insurance rep researched many policies to determine the best price and terms for me.

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The process was easy up front and the prices were great. However, I did not know I could not contact L&F for any future changes or issues. I was instructed to contact Travelers directly. Later I received contact from L&F they made a mistake and didn't process my Umbrella policy. I'm not sure how or why it took 6 months to figure that out. Once we corrected, I received four separate applications and my rep said she didn't send them all. She couldn't tell me when the payment would draft or even how much for over a week. The policy never showed up in my Travelers account. Today I received 3 policy documents for the same policy with different prices and an effective date of tomorrow. When I called travelers they said its actually not effective until May. This is the worst experience I've ever had with insurance. Travelers is relatively easy to deal with, however I wanted a personal agent, not a customer service number. The persons assigned to me with L&F have provided less than satisfactory service. Quite disapointed. Cancelling my auto policy tomorrow and pricing out all other with other brokers. I won't be using L&F again and would not recommend them to friends.

Cyd found a better quote than what we had from last year.

My agent was very knowledgaeable, professional and quick to get my Home, Auto and Umbrella policies in force.

Laurie Wiley is thorough, very knowledgeable and helps me understand my policies.

Prompt courteous response to auto insurance concerns.

I love the thorough review of each policy!

Joe is an excellent agent and always extremely helpful and thorough! Highly recommend him!

They are always there to help with any questions I have, honestly best overall rates. I’ve always had awesome service.

Ahhh That's our Jeff! Late applications seem to be one of his favourite things to turn into Success !
He is my new Insurance Guy now ~ for me and my friends and clients ~ GO HSA!

I regularly forget I have someone who sells me this insurance and I'm not confident we're getting the best deal/coverage.

My experience with this team has always been above board and respectful. I've always felt treated like a valued customer.

quick efficient and great price

Requested multiple times to shop my insurance for a better price. And asked multiple times for help with technical difficulties on the website because i couldnt access my info / cards

Associates and representatives I worked with were truly professional, knowledgeable, and followed up with a had questions. Everything was done via email, and I felt very well and informed and understood the products I was purchasing.

Lisa Miller is knowledgeable, helpful, friendly, cares, and I trust her.

Helpful, friendly service; I feel like they care about my needs and try to find the best solutions.

Jeff Rosenberg was prompt with follow up and follow through and was very nice to work with. He came through with a policy quote that worked for me. I will continue to fine tune things with him and look forward to working with him in the future.

Convenience of process

Too slow to respond to emails or inquiries. Prices are not competitive at all.

Esther is the best! I finally found someone, through her, that I can count on when I call. I finally have an “agent” and that makes all the difference.

Lisa was quick, helpful and amazing. Thank you

Excellent. They are professional, responsive and helpful.

The service is good and I got an excellent premium compared to other quotes.

Worked out well

I was able to get a much lower rate and better coverage. Having a new roof didn’t give much of a discount. It was confusing to go between the insurance company and the Home Ins office for communication.

relatively easy

Recently switched my insurance package to Foremost. HSI was instrumental in making the switch a pain

Great experience, extremely knowledgeable, professional and friendly folks,

Josh understood our inquiry and worked diligently to develop and present a solution that worked for us.

Well, my wife crashed our car a couple weeks ago and Traveler's sprung into action! The policy that Tony Torres quoted me came through when I needed it the most. He followed up with me after our initial conversation and worked to get full coverage transferred to my sweet 1987 Toyota Land Cruiser!

Recently my daughter was in a horrific accident, thankfully she survived a tire blow out on the highway but the car flipped three times and was totaled. I filed the claim right away and heard nothing until 3 weeks later the tow company called and said I was racking up quite a bill. After emails and phone calls back to Grange I was told I waived collision on the car back in October. I had no reason to have done this, I never have in the past and have owned many cars. I took the hit but found it unacceptable that I was never told this by Grange before I started bothering you for answers.

Customer Service

HomeServices Insurance is a great company to work with. The staff are friendly and efficient, and they make updating and adjusting my insurance policies so simple.

Jessica Price is the best! She was thorough, gave me a range of options, and answered all my questions.

Great agents, good prices!

You agents were very helpful and attentive to my needs in a short amount of time

Traveler’s agent, Tina Terrell-is very patient, understanding, knowledgeable, & all the above!

Prices are double what I have found by shopping around