Trident did valuable work for me quickly and accurately.

Attentive rep . Thorough information . Fast response . Competitive prices.

people were friendly, enthusiastic, and made the whole process easy. The agent was available at all times and made it clear she cared.

Erin was very patient and knowledgeable, the personable service makes my decision to keep my business with Edina and bundle homeowner insurance easy.

Stephanie is amazing!

Nothing but good things to say about the Tony Migliaccio team!!

Trident has always provided top notch service to my clients and to me. They are always available for questions, webinars and general questions. I am very confident when Trident is handling the transaction!

Couldn't write any of the insurance that was needed

Lauren was so helpful! She answered all of our questions, and had some of her own that we hadn't thought of.

They are quick and responsive when I have questions. They also do an evaluation each year to make sure I am correctly insured. They look into options for service and make sure I am getting a good deal.

Very responsive and always finding good solutions

The agents are very friendly, knowledgeable, prompt and easy to work with.

In 95% of the time, communication, reply times and details have been great. When talking with a staff member, all polite and informative.

The Customer Service from Angela Erickson is outstanding

Very good service.

Long & Foster Insurance was able to provide me with the coverage and length of service that I required.

Easy to contact. Easy to get answers. Good service.

Fast response

I got a cancelation notice weeks before my payment was even due. Ridiculous!

Ashley Meyer's prompt and professional.

Very good customer service, and great rates for home and auto.

Gerae and Andy are amazing to work with. They are very quick to return phone calls and address any concerns. Thank you and keep up the amazing customer service.

My agent found me a good policy to cover home and cars, and he followed up on questions and policy changes.

I found it difficult to get information from the group. Renewal process was a hassle, there was never a clear timeline and I always felt like I was an inconvenience to the team that should be helping/selling me business. When rates went up significantly this year, I didn’t think twice about changing companies.

So prompt to reply. Always available for questions or needs. Very efficient and finds the very best insurance for my personal needs. I would be lost without them.

Very responsive

The customer service needs to be better- When calling to ask for a quote for a new car on an exostingy policy- it took over 24 hours . After zero reaponse I called and was waiting for the car based on the quote, I was told the person who handles left early. That was not a good answer and there is zero follow up. I probably will cancel my policy ina. Year and find a better agent.

Also appreciate help on lower price

N

Prompt and timely answers. Tammy is the best!

I don’t recommend any body.

Ease of paperwork and great communications

Got the coverage we needed at a fair price

Shot out to Stephanie Ulm and Jean Salcedo! They've been really helpful in getting me a new cheaper rate on my condo and car insurance. I would totally recommend them to anyone. Thanks a lot for your help!!

Quick service. Found me a better price on one policy.

Sarah is wonderful!

Always deal with Gerae. She is incredibly responsive and always willing to go out of her way to help . The overall insurance has been great and very good to deal with when issues arise claims etc .

Great customer service, if I have a question they are very responsive.

Quick response and kept me informed

Jamie is the reason I would recommend Edina Realty Insurance!!! He found answers to my endless questions and got me the best rate and coverage for my 3 properties. Jamie really went out of his way and was brilliant, professional and never got iritated (at least he didn't show it) with all my questions and concerns with my coverage needs.

It has been very frustrating the last two times I have called Trident about adding my daughter to our auto insurance. The first time, the person who answered the call kept challenging me about adding my daughter, saying “you know this is going to cost you a lot of money”, as if I had a choice to add her or not. The second time I called to add a third car, the same woman answered and was incredibly rude. She repeatedly said she was too busy, there are two people in front of me, and that it’s a Thursday before a holiday weekend and she gets off work soon, so no promises that my request would be processed. It’s now 6 days later…

Whenever I have a question, need a policy looked at, my rep is quick to reply, with help.

We switched to USAA after receiving our new billing information that had increased from 3000.00 a year to 6100.00. for four vehicles Homeowners and Ryder. We talked with MPPOA insurance rep and she was and always has been great to work with. She did provide us a quote for another insurance company but was still
More than our new quote.

I am not aware of how many accounts you service but when our insurance jumped that much and no one seemed to really know a reason that was why we decided to shop for another company.

Audits could catch that and bring it to our attention but again, I am not aware of how the insurance operation works in regards that ongoing audit.

No complaints at all about your service over the years and if it works out later and we can come Back I would up keep that option open.

Cheers!!

I call, leave a message and everything is taken care of. Friendly professional service, very satisfied.

Expensive but we love Jason and his service.

Good prices for good coverage, and excellent customer service.

Easy to use, they respond well

I wasn't aware that the agent who handled my policies was on extended leave. Made it confusing when I needed help with my claim. Wasn't sure who I should contact.

Incredible customer facing team

Professionalism, availability, always completes task requested expediatly.