My insurance rep researched many policies to determine the best price and terms for me.

Pr

The process was easy up front and the prices were great. However, I did not know I could not contact L&F for any future changes or issues. I was instructed to contact Travelers directly. Later I received contact from L&F they made a mistake and didn't process my Umbrella policy. I'm not sure how or why it took 6 months to figure that out. Once we corrected, I received four separate applications and my rep said she didn't send them all. She couldn't tell me when the payment would draft or even how much for over a week. The policy never showed up in my Travelers account. Today I received 3 policy documents for the same policy with different prices and an effective date of tomorrow. When I called travelers they said its actually not effective until May. This is the worst experience I've ever had with insurance. Travelers is relatively easy to deal with, however I wanted a personal agent, not a customer service number. The persons assigned to me with L&F have provided less than satisfactory service. Quite disapointed. Cancelling my auto policy tomorrow and pricing out all other with other brokers. I won't be using L&F again and would not recommend them to friends.

Cyd found a better quote than what we had from last year.

My agent was very knowledgaeable, professional and quick to get my Home, Auto and Umbrella policies in force.

Laurie Wiley is thorough, very knowledgeable and helps me understand my policies.

Prompt courteous response to auto insurance concerns.

I love the thorough review of each policy!

Joe is an excellent agent and always extremely helpful and thorough! Highly recommend him!

They are always there to help with any questions I have, honestly best overall rates. I’ve always had awesome service.

Ahhh That's our Jeff! Late applications seem to be one of his favourite things to turn into Success !
He is my new Insurance Guy now ~ for me and my friends and clients ~ GO HSA!

I regularly forget I have someone who sells me this insurance and I'm not confident we're getting the best deal/coverage.

My experience with this team has always been above board and respectful. I've always felt treated like a valued customer.

quick efficient and great price

Requested multiple times to shop my insurance for a better price. And asked multiple times for help with technical difficulties on the website because i couldnt access my info / cards

Associates and representatives I worked with were truly professional, knowledgeable, and followed up with a had questions. Everything was done via email, and I felt very well and informed and understood the products I was purchasing.

The contract offered for services was unacceptable.

Lisa Miller is knowledgeable, helpful, friendly, cares, and I trust her.

Helpful, friendly service; I feel like they care about my needs and try to find the best solutions.

Jeff Rosenberg was prompt with follow up and follow through and was very nice to work with. He came through with a policy quote that worked for me. I will continue to fine tune things with him and look forward to working with him in the future.

Convenience of process

Too slow to respond to emails or inquiries. Prices are not competitive at all.

Esther is the best! I finally found someone, through her, that I can count on when I call. I finally have an “agent” and that makes all the difference.

Lisa was quick, helpful and amazing. Thank you

Excellent. They are professional, responsive and helpful.

The service is good and I got an excellent premium compared to other quotes.

Worked out well

I was able to get a much lower rate and better coverage. Having a new roof didn’t give much of a discount. It was confusing to go between the insurance company and the Home Ins office for communication.

relatively easy

Recently switched my insurance package to Foremost. HSI was instrumental in making the switch a pain

Great experience, extremely knowledgeable, professional and friendly folks,

Josh understood our inquiry and worked diligently to develop and present a solution that worked for us.

Well, my wife crashed our car a couple weeks ago and Traveler's sprung into action! The policy that Tony Torres quoted me came through when I needed it the most. He followed up with me after our initial conversation and worked to get full coverage transferred to my sweet 1987 Toyota Land Cruiser!

Recently my daughter was in a horrific accident, thankfully she survived a tire blow out on the highway but the car flipped three times and was totaled. I filed the claim right away and heard nothing until 3 weeks later the tow company called and said I was racking up quite a bill. After emails and phone calls back to Grange I was told I waived collision on the car back in October. I had no reason to have done this, I never have in the past and have owned many cars. I took the hit but found it unacceptable that I was never told this by Grange before I started bothering you for answers.

Customer Service

HomeServices Insurance is a great company to work with. The staff are friendly and efficient, and they make updating and adjusting my insurance policies so simple.

Jessica Price is the best! She was thorough, gave me a range of options, and answered all my questions.

Great agents, good prices!

You agents were very helpful and attentive to my needs in a short amount of time

Traveler’s agent, Tina Terrell-is very patient, understanding, knowledgeable, & all the above!

Prices are double what I have found by shopping around

Very responsive. Seems to know the solutions they sell. Explains alternatives well.

Request updated insurance quote several times without response

They were very good identifying a better insurance option covering my different needs. Also were very fast updating initiation date requests.

I have had quite a few issues with HomeServices Insurance, but Denise Mattia was the only person who could solve them. She took over my account from my non-responsive rep and helped me with both my home and auto insurance. If it wasn’t for Denise, I would have found another company. I am only staying due to the service she provided.

Leslie is amazing. Very thorough, knowledgeable and helpful. I have been working with her for years. I trust her and appreciate her help and guidance.

Easy application process. Broker Janet Prince is wonderful.

Impossible to reach a person. Sometimes it takes a week or more to receive a call back.

Jose was very attentive and thorough. He explained all my options and understood my priorities. I appreciated his help and foresight so much.

Phone answering systems and turn around time need to be streamlined... I was chasing my agent and the information needed for a month- very time consuming on my end. But the best product was found and credit card accepted in adequate time to keep me on the road at a good price as well as insured...service was painfully slow (3/4)and flawed but end results(9+ excellent)!! Agents always pleasant & professional in person when reached.