Excellent customer service and provided great choices and recommendations. Was really good working with Doug Miller.
They take time to listen to what the customer needs and find the best solution. I appreciate.
I may have given a 10 if my insurer reached out to ask if there was any changes needed ie, jewelry coverage, auto rates.
I received excellent service and support from Andrew Robertson at Long & Foster in getting home owners insurance for a new home. Andrew tooks pains to understand my needs and was very responsive to changes and questions. He coordinated behind the scenes with the lender to help make sure closing on the house ran smoothly.
Excellent service and very responsive
Always responsive and helpful!
They check our policy every year to find the best rates. Highly reccomend
Ruth was extremely professional, responsive and kind. She made the process as stress-free as possible.
Always looking to find the best deals
Dealing with insurance companies can be a real challenge. Home Services illuminates that and I’m so appreciative of that process. Thanks to my great agent!
Had continued problems with having the correct quote on the paperwork that needed to be signed. Felt repeated pressure to add more policies (Umbrella) …& trying to convince to switch auto Even though it was double the amount & being told it was just better to bundle…Did not feel the agent was present & knew whom they were talking to at times …they seemed distracted…that being said I did save a lot of money but not really happy about the customer service
pros all the way
Denise took charge and took care of every thing she could, helping me learn about the process, what actions need to be taken and when and why, and facilitating my efforts when needed (ie: bringing me paperwork to be signed on time etc). I felt very confident in her ability to help me.
Resa Lewis was extremely helpful, patient, and professional as I made a significant change to my Travelers auto policy!
Janet Prince has been absolutely wonderful! She guided us every step of the way and is always available for questions and help us navigate with our insurance company. She is the best!!! I wouldn't go anywhere else for insurance. I'll continue to refer HomeSerivces Insurance to friends, family and colleagues!
Joe was great at understanding what I was trying to accomplish. He gave me several options, made his recommendation, and followed up to ensure we were able to complete everything.
Great service in providing prompt updated coverage for my new vehicle.
Everything went very smooth except the payoff check's still have not been applied to any of my credit cards or car payment. If I could have been given the money I would have paid them all online immediately. This process is not convenient.
Joseph is very responsive and informative. He searches the best carriers.
The ease of talking to a professional and great advice.
Kevin was polite and business like.
Nancy Ryder is awesome! A real asset.
When I have questions they explain the answer clearly. If they cannot resolve my problem, they direct me to someone who can.
When I purchased a 4 wheeler Trident in a very short time period found a policy for me at a good price. The representative also at the same time reviewed our auto and homeowners and saved us almost 2000$. Follow-up was promised to me and was received. We recently purchased a new vehicle and making the changes were very easy and I received my new documents very promptly. My only dislike is I do not get to work with one agent or representative. It's always someone different.
Service was quick and efficient.