Slow turnaround time for the process of obtaining home owners insurance and required documentation for the purchase of a home.

When I called about my policy and why it increased by $400 I was told that everyone was ready. For me that was included and I told the agent I would probably shop around. He was descending and I did not like his attitude. I went through progressive and got to see all the see that I had with you guys and you got it for less than what my new payment is 754 with you guys it was I think 811 and they wanted it to go up to 1200.

Colin Reilly was very competent and provided wonderful customer service..

VIP service

I was very satisfied with the professional way I was treated by the agent at Trident Insurance Agency. They listened carefully to my needs, everything went smoothly, and my issue was resolved very quickly. I highly recommend this agency and will definitely recommend it to my friends.

You guys are seriously amazing. I recommend yall to anyone at my workplace who’s looking to buy or sell. I appreciate yall so much! Special shout out to James, he’s the coolest!!!!

The customer service, knowledge, and pricing received, are second to none.
Our agent, Craig Lonagaugh at 520-918-6531, took the time and patience to listen to our needs and placed us in the right category, while saving us hundreds of dollars per year. Take it from a thrifty Dutchman, call Craig, you won't regret it!

Very easy transition from our previous insurance coverage. Ashley was very helpful.

i liked TIna, never met in person but easy to work with. Travellers was too expensive though

Competitive rates, excellent service

fast and efficient

Greatest insurance agency and agent!!

Very prompt in responding. Explains things very well. Finds the best prices for me given I have 4 cars with 3 kids driving.

Excellent communication.

Quick response and helpful staff

Professional, courteous and efficient work.

Have been very receptive to my questions, providing me with helpful information as well as looking out for my best interest in insurance needs. Any time I had questions they responded very quickly.

The responsiveness from Erin McKenna exceeded expectations. She answered every question we had expeditiously - 100% for customer service!!!

When Safeco advised they'd no longer insure our California vacation home I sought support from Home Services to find an alternative. They did so, but then after I had asked a couple of questions for clarification the HS agents dropped the ball. I wrote emails, I called numerous times, and was never able to get a reply and close the deal with Home Services. Ended up having to find a California based broker that was able to get me a policy at higher but not ridiculous rates. A lot of wasted time and effort due to HS failure to follow through and complete the transaction, so you have lost a customer.

I worked with a L&P "re-market specialist" to transfer our homeowners and auto insurance. He was outstanding. He listened and asked pertinent questions, he used his expertise to build a very nice package that was substantially cheaper than what we had. Throughout the process he was friendly and professional, and the communication was thorough and informative. I would recommend him wholeheartedly and with no reservations.

I have been a client for about 16 years. In that time there has never been an initiative on your part to review my coverage, consider changes.
Whenever I have called with a question or new situation, I have gotten help; but as time passes, I do wonder what the point of an Agency is..

The staff is very courteous and helpful! Great communication too!

I did not get the proper help from the trident representatives. I reached out to trident multiple times and the representatives are rude and not helpful . So I decided to move my insurance to someone else.

When we lost our brokers/agent, we were not assigned another one. We just have to keep calling the phone number on our policy. Although the woman we speak to all the time is wonderful, but it would be nice to have an agent to call when we need it.

OMG Jenn is SO nice, she never goes on tangents and she really knows her stuff! You would think she has been doing this for over half her life, its crazy how well she knows her job. Please give her more money and never ever lose her.