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Of 1081 respondents, 970 left a review.
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Recent reviews
Norman L.
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Home Genius Exteriors - Cleveland Thank you for sharing your experience! We’re so glad you love the way your home looks and that Alec, Nick, and the installation team made the process easy, professional, and smooth.
Tina E.
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Home Genius Exteriors - Cleveland Thank you for sharing your experience! We’re glad to hear Nicole and the team were professional, prompt, and made the process a positive one. We also appreciate your feedback about the siding delivery and will use it to help improve the experience for future customers.
Charles A.
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Home Genius Exteriors - Cleveland Thank you for the wonderful feedback! We’re glad to hear the team was friendly, efficient, kept you informed, and left everything clean. It means a lot to know you were happy with the work and service you received.
Charles M.
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Home Genius Exteriors - Cleveland Thank you for the fantastic review and for recognizing Edwin, Quinn, and our installation crew! At Home Genius Exteriors, we believe in giving customers honest service, quality work, and a great experience without pressure. We truly appreciate your trust and recommendation, and we’re so glad you had a positive experience!
Review in Salem, OH
Looks great
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Home Genius Exteriors - Cleveland Thank you for the great review of Home Genius Exteriors! We’re thrilled to hear that you love how your home looks and that our installers did a great job from start to finish. We believe in making every project a great experience, and we truly appreciate your kind words and strong recommendation.
Wilbur D.
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Home Genius Exteriors - Cleveland Thank you for the fantastic review and for sharing that you were happy with your roof, windows, and gutters! We’re thrilled to hear that the entire team was professional, knowledgeable, and did a great job from start to finish. Home Genius Exteriors believes in doing the job right and treating every customer with care, and we truly appreciate your recommendation!
Suzanne S.
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Home Genius Exteriors - Cleveland Thank you for your honest feedback and for recognizing Greg for his work and the quick completion of your project. We understand how frustrating it is to still have a piece of siding missing after a manager has reviewed the issue, and we’re sorry this concern has not been resolved.
Review in cleveland, OH
My son and his wife did just recently purchase a house and I have recommended you for a replacement of roof
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Home Genius Exteriors - Cleveland Thank you for sharing your experience and for recommending us to your son and daughter-in-law. We’re glad you appreciated the honest communication and flexibility, and we understand your disappointment about missing the final walk-through after the work was completed.
Jonathan P.
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Home Genius Exteriors - Cleveland Thank you for sharing your honest feedback and for recognizing the quality of the work, materials, and professionalism of the team. We’re glad you were satisfied with the project and appreciate your feedback on communication and value, as we continue working to improve.
Review in Cleveland, OH
YES, I recommend Home Genius. Promises made and kept.
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Home Genius Exteriors - Cleveland Thank you, Joe, for taking the time to share such thoughtful feedback and for recognizing Brandon, Vincent, Lori, and Will for their professionalism and care. We’re especially glad the team quickly addressed the issues, respected your home, and made sure you were satisfied with the finished roof and gutters. We also appreciate your honest feedback about arrival times and communication, as it helps us continue to improve.
Cynthia C.
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Home Genius Exteriors - Cleveland Thank you for sharing your feedback and for recognizing the crew’s great work. We understand how frustrating a schedule change can be, and we appreciate your suggestion as we continue working to make the experience smoother.
Patricia B.
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Home Genius Exteriors - Cleveland Thank you for the wonderful review and for recognizing the entire team for their caring, knowledgeable, and professional service. We’re especially glad Amanda, Jason, Tyler, and the roofing crew helped make your experience such a positive one from beginning to end.
Paul M.
Jennifer S.
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Home Genius Exteriors - Cleveland Thank you for the wonderful review and for sharing how easy the process was from start to finish. We’re glad the team provided plenty of choices and that you were happy with the materials, workmanship, and overall experience.
Hem P.
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Home Genius Exteriors - Cleveland Thank you for taking the time to share your honest feedback with us. We understand how important clear communication is, and we appreciate your comments because they help us improve the experience we provide for every customer.
Shirley W.
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Home Genius Exteriors - Cleveland Thank you for the wonderful review and for sharing how happy you are with the finished work. We’re so glad the improvements made such a difference and that you were pleased with the team, quality, and service.
Robert L.
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Home Genius Exteriors - Cleveland Thank you for your kind words and for sharing your experience with us. We’re thrilled to hear that our team was professional, patient, and helpful throughout your project, and we truly appreciate your recognition of their hard work.
Arlena R.
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Home Genius Exteriors - Cleveland Thank you for your kind review and for choosing us for your project. We’re so glad you had a great experience, and we truly appreciate your support and feedback.
David M.
Ronald R.
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Home Genius Exteriors - Cleveland Thank you for taking the time to share your feedback with us. We're glad you had a positive experience in many areas, and we appreciate your recommendation rating because it helps us understand where we still have room to improve.
Steven T.
None of the contractor's crew spoke English. They did not replace our house numbers on the house. If I hadn't gone out to sweep our Garage I would not have known they did not put them back on. Also I have a doorbell that they removed when they put on the new siding that they did not remount on my house. When they remounted my gutters, they left a gap behind the gutter that the water runs down behind it. Also, they did not remount they sensor for the gas company. When they remounted our internet box on the side of the house they mounted it upside down. Also, inside my garage there was an area built for storage that the work crew was supposed to remove when they did the roof and the back side of the garage and they didn't remove it. Also the crew left nails all over my garage floor. When I called and spoke to the project manager about all of these things, he said he would come out and take care of these things that I told him about at the time. He came and tore down the storage section of the garage like the crew was suppose do have removed. He also mounted the doorbell. When I asked him about the house numbers and the gas company sensor on the front of the house, he said that the crew did not want damage the new siding. He said that he would come back and mount the house numbers, I have not heard from him since that day. This is why I would not recommend your company. Your project manner is not a man of his word.
Susan C.
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Home Genius Exteriors - Cleveland Thank you for sharing your feedback and for recognizing the quality and safety of the work completed. We appreciate your comments about the contract request and will use your feedback to help us improve the overall experience.
Douglas C.
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Home Genius Exteriors - Cleveland Thank you for your great feedback and for sharing your experience with us. We're glad you noticed the care put into the work and the thorough cleanup, and we truly appreciate your trust and support.
Rickie B.
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Home Genius Exteriors - Cleveland Thank you for your wonderful feedback and for sharing your experience with our team. We're so glad you appreciated the communication, efficiency, and care shown throughout the process, and we'll be sure to share your kind words with Alex, Derek, and Nick.
Constance H.
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Home Genius Exteriors - Cleveland Thank you for your wonderful review and for trusting us with your home. We’re so happy to hear you had a great experience and that our team delivered the quality, care, and service you expected throughout your project.
Review in Medina, OH
Everyone was very kind and went above my expectations.they wanted to make everything done to my satisfaction great company
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Home Genius Exteriors - Cleveland Thank you for your wonderful review and for sharing your experience with us. We’re so happy to hear our team went above and beyond, cared about your needs, and worked hard to make sure you were completely satisfied.
Charlotte P.
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Home Genius Exteriors - Cleveland Thank you for your excellent review and for sharing your experience with us. We're so happy to hear you were satisfied with every part of your project and appreciate your trust and support.
Lenora R.
Jack F.
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Home Genius Exteriors - Cleveland Thank you for your positive review! We are happy to hear our team provided great service, clear communication, and quality workmanship throughout your project. Thank you for choosing Home Genius Exteriors, and we appreciate your trust in us.
Debra H.
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Home Genius Exteriors - Cleveland Thank you for your wonderful feedback and for sharing your experience with us. We’re so glad you were happy with the team's professionalism and hard work, and we truly appreciate your trust and kind recommendation.
Review in Sandusky, OH
They were real workers and had my roof on in no time!
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Home Genius Exteriors - Cleveland Thank you for your wonderful review and for sharing your experience with us. We’re so happy to hear you were pleased with the crew’s hard work, the clean job site, and your beautiful new roof, and we truly appreciate your kind words.
Tina H.
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Home Genius Exteriors - Cleveland Thank you for your wonderful feedback and for recognizing David Parker and the team for their excellent work. We’re so glad you had a great experience, and your kind words mean so much to all of us.
Sherry B.
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Home Genius Exteriors - Cleveland Thank you for your great review and for sharing your experience with us. We’re glad everything went as expected and that you were happy with the overall job. We also appreciate you recognizing Ryan for his support and leadership on your project.
Jerald M.
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Home Genius Exteriors - Cleveland Thank you for your great review and for sharing your experience with us. We’re glad to hear the crew worked quickly and professionally, and that the workmanship and overall results exceeded your expectations. We also appreciate you recognizing Lane Louive and Brandon Klein for their excellent support throughout the project.
Craig F.
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Home Genius Exteriors - Cleveland Thank you for your great feedback and for recognizing Brandon, Quinn and crew, and Braeden for their awesome work. We also appreciate your note about delivery timing and materials being left on site, and we’ll use that to help improve coordination moving forward.
Review in Parma, OH
Everything so far, is goo. We have to give it a while before we figure it out. It takes a while for things to go wrong.
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Home Genius Exteriors - Cleveland Thank you for your feedback and for sharing your honest perspective. We’re glad to hear the team was professional and that everything has gone smoothly so far, and we appreciate your recognition of everyone you worked with during the project.
Andrea R.
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Home Genius Exteriors - Cleveland Thank you for your feedback and for sharing your concerns. We’re glad you were satisfied with the overall work and communication, and we also understand your frustration with the leftover materials and cleanup, and we appreciate you bringing it to our attention so it can be addressed.
Review in Canton, OH
The service was very good. They were polite. They cleaned up afterwards. They were very professional. I would definitely use the company again.
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Home Genius Exteriors - Cleveland Thank you for your thoughtful feedback and for recognizing Frank, Chris, Mike, and Quin for their professionalism and courtesy. We’re glad you were pleased with the overall service and installation, and we also appreciate your notes about the scheduling changes as they help us improve moving forward.
Review in Canfield, OH
They did a fabulous job. They cleaned up, and there isn't anything around. It is spotless, like they were never here. I got a beautiful roof, and they did a great job. We did get into a dilemma on it, but we figured it out.
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Home Genius Exteriors - Cleveland Thank you for your wonderful feedback and for recognizing Corey and Nick for their great service. We're so happy to hear your new roof exceeded your expectations and that the team left everything so clean that it looked like they had never been there.
Paul E.
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Home Genius Exteriors - Cleveland Thank you for sharing your feedback with us. We're glad you love the quality of your new roof, and we're sorry to hear about the damage to your plants and ladder, as well as the concerns about cost and expectations, because your comments help us improve.
Elizabeth T.
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Home Genius Exteriors - Cleveland Thank you for your thoughtful feedback and for recognizing the hard-working crew for their professionalism, politeness, and great cleanup. We’re also glad you had a positive experience with the sales team, and we appreciate your patience as the remaining items were completed.
Tom A.
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Home Genius Exteriors - Cleveland Thank you for your feedback and for sharing your experience. We’re glad you were satisfied overall and that the quality of the work and materials met your expectations.
Lindsay M.
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Home Genius Exteriors - Cleveland Thank you for sharing your feedback and for noting both the strengths and the areas where we fell short. We’re glad you’re happy with the work itself, and we also understand your frustration with the leftover materials and lack of follow-up after the job.
Steven C.
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Home Genius Exteriors - Cleveland Thank you for your positive feedback and for taking the time to share your experience. We’re so glad everything met your expectations and that you felt supported from beginning to end.
Karl O.
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Home Genius Exteriors - Cleveland Thank you for your feedback and for sharing your positive experience. We’re glad you’re happy with the materials and workmanship, and we appreciate you taking the time to complete the review.
Maryann B.
Never would I recommend this company.
They bombard my texts and emails with requests to fill out surveys so they can keep their 5 star rating.
Not going to happen here!
Response
Home Genius Exteriors - Cleveland I’m really sorry to hear about your experience and how frustrating this has been, especially with the lack of communication and the issues after your install. Your concerns matter, and we truly appreciate you sharing this so it can be taken seriously and addressed.
Review in Cleveland, OH
We've had issues since installation and even though they came back to fix it, we are still experiencing a leak. When someone said they would come by last friday to look, he never showed.
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Home Genius Exteriors - Cleveland Thank you for sharing this detailed feedback, and I’m very sorry to hear about the ongoing issues you’ve experienced after installation, especially the leak, safety concern with the water heater connection, and the lack of follow-through on scheduled visits. We take concerns like cleanup, communication, and unresolved service requests seriously, and this will be escalated so it can be properly reviewed and addressed.
Review in Wooster, OH
The workmanship and the processor going through all the paper work the guys were very good polight
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Home Genius Exteriors - Cleveland Thank you for your kind words about the team and the work done on your home, we are glad you had a great experience. We also hear your request for copies of your paperwork and warranties, and someone will follow up to make sure you receive them.
Ian K.
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Home Genius Exteriors - Cleveland Thank you for your kind feedback and for trusting us with your home. We’re so happy to hear everything went well and that you had a great experience from start to finish.
Victoria O.
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Home Genius Exteriors - Cleveland What an incredible story, and we are so grateful you picked up the phone that day because your home deserved to be protected and we are so glad we could be part of that! We will make sure John and Brandon both hear this because they are exactly the kind of people we are proud to have on our team.
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