Sales Knowledge & Accessibility - Edgar did a great job explaining everything from beginning to end
Communication - I'm unfortunately a nervous person, I made several calls before and after with questions. Edgar Diane and Leslie were right there to help in any way
Recognized Excellence - Great people, great job, give them a look.You won't be sorry. Contact Edgar
Problem Resolution - I noticed the unmatched finish of the shower valve cover after the completion of the project and reached out to Edgar, he immediately came in to replace the cover with correct finish. I later noticed a wet area on the dry wall close to the shower sliding door. Edgar came to adjust the door frame and arranged the replacement of the wet dry wall. Truly appreciate the responsiveness and immediate problem resolution.
Additional Comments / Overall Experience - EGM has provided professional construction services from electrical, plumbing. Tile installation, to grouting. Every tradesman was an expert in his specialty plus they were always customer friendly, e. g., plastic covered everything and floor runners everywhere. They were police, courteous, trustworthy, and considerate at all times while installing a new shower and kitchen counter.
Project Manager Knowledge & Accessibility - Edgar is a fantastic Project Manager. He was always available to take calls and frequently made project visits to go over details and keep things on track. He did a great job with keeping things on schedule and working with the building inspectors. Edgar was always very professional and friendly.
Communication - Communication from everyone at EGM was well above my expectations. This really sets them apart from other contractors.
Recognized Excellence - Edgar is awesome. Leslie and Diana were great at keeping us updated with when to expect the crews and who would be at our house every day. Toni and Raul did a great job with the drywall. I don’t remember the names of the tile guys, but they did a really incredible job with the shower.