Friendly, effecient and effective.

Communication can be better. I was not notified that a refund check was forthcoming that could have pre-empted some confusion and angst.

I don’t know anything about this insurance. Not sure why I got the email

The Edina Realty team is always so kind, thorough, efficient and friendly!

Tony is so professional! Very knowledgeable, friendly and a great cook!

Quality care with quality insurance coverage and done in a timely manner! Thank you!

Horrible to communicate with

Ben and Cheri were excellent!

Great service!

Very easy to deal with. Very knowledgeable. Worked to get me the best deal.

Jamie is always on the ball.

Great service and excellent coverage.

Annual phone call to review policies

I have been trying to bind a policy with Keegan Johnson for over a month now, and I keep getting the run around. I'm going to take my business elsewhere.

Martha Webb is amazing! Very smooth transaction and exceptional service!

Great communication. Our questions were answered promptly and completely.

Very helpful over the phone and friendly!

Have people who really want to help me save money, especially for those of us who faithfully pay for it over the years and NEVER use it. I do think your customer service agents are very, very courteous and helpful.

Erin is the only reason why I ended up staying with you guys I have never met an insurance person as good as she is as good at communicating as helpful as she was I have quotes literally from other insurance agencies I was ready to jump ship and then she asked me to give her a chance because the previous person that was handling my account is no longer there, highly recommend you guys due to her alone

The renewal process is very difficult, and I don’t like how I can’t talk to my insurer directly. I don’t feel like the insurance group does anything special for me or funds me better rates. Communication is slow. I have to follow up several times. I’m not a priority.

Rates were 3x higher and doesn’t feel great that you had options to help shop prior. Understand my responsibility to ask but would love a more proactive process as my insurer.

When I needed action for mortgage process, two different times, Edina Realty was there to help. Marci and her team. Beyond helpful.

Like everything else, the premiums keep increasing.

Being able to reach customer service is horrible and frustrating that agent can’t help more with issues and sometimes aren’t available, or their team isn’t available either and you end up speaking with someone who has no idea what you’re talking about.. very frustrating and disappointing..

Chris Lohrey was very helpful in recognizing and communicating significant homeowner's insurance alternatives to me.