Shelly had such a great vision. She heard all my needs and exceeded my expectations at every level.

Seasoned company with expertise and quality!

I love my closet and pantry! Still can't believe how organized they are! Our sales rep took the time to customize the space to our needs and the installation was completed in half a day! Everyone was very helpful and professional and we are thrilled with the results!

I did a pantry and this custom pantry is so nice and very well built

My experience with closet America was not pleasant. I originally schedule my meeting in December with Shelly and it was a great experience. Soon to find out that my project was not moving forward due to lack of communication. I continually contact closet America to figure out why I haven’t heard anything back and why they were unable to meet deadlines. I contacted them so much that the Higher up(owners) contacted me personally to apologize for how my project was going. They gave me a new project manager that go the job done for me. Honestly, I wanted to walk away from it all because it was a head. About a couple days ago they called and said that my custom glass would not be in until April 2026. After they explained that there turn around time was 6-8 weeks. This project has now turned into a 4 month project. My closet is beautiful but the experience was horrible. I would have rather paid for a better experience then to deal with this.

Quality of product very good.

Our design team were very professional, experienced, friendly and deligent. Our installers were fantastic! Top notch

I would recommend but say customer service is not reliable.

Waited such a while for my installation but all items were not installed

Ties racks were sent instead of scarf racks
Valet rod was not included.

Basic items

Several weeks to get an appointment for delivery of missed item .
Not happy about it

Lydia was fantastic . She listened to what I needed and created the perfect design . I love that the products can be customized . Exactly what I wanted at a competitive price .

The entire process was outstanding. From the consultation to the installation. The staff members were professional respectful and customer focused.

The quality of material was not commensurate with the cost.

Good quality product, professional employees.

I’m pleased with the closet. I needed it done and they did a great job. Also the cabinets in the laundry room look nice and gives me the storage I wanted. My only negative, is regarding the cost as I keep seeing ads for senior discounts etc. that were not offered to me.

Communication terrible I ordered closet when I tried to communicate about installlation sales person would not communicate with me until after I paid 2nd installation Even after I paid would not return my calls When person came to install they were not prepared to paint as discussed with sales person and wrong supplies were ordered so they had to come back

Professional and accurate with installation

I was just amazed at the extra space it gave me. I had a small closet and Closet America gave me a lot more space.

I liked the flexibility they offered with installation. They even installed on a Saturday! I like the reminder email and texts. I love the finished product.

Waiting to get anew counter top. The first one had a flaw. Haven’t heard if I need to have everything removed before they come. One cupboard doesn’t work for me and don’t know if it will be replaced or not. Haven’t heard anything about it yet.

The installer did a great job. He stuck with it all day until it was completed.

1 electrical outlet missed in design (identified on day of install) this delayed completion of project

Quality work and materials

No communication - lack of follow through and all of my items do not fit back in my closet

The team was eager to get things done. My family was shocked with how fast and yet precise and such good quality of material.

Renderings more user friendly

It was a lot of money for what we got and did not accomplish what I had hoped to accomplish. Very disappointed in the overall layout and plan and the things that were missing. Now I have to clean out closets all over again and have them come back and fix what was wrong. Unnecessary use of my time.

The installation was beautifully done. Jonathan was my first installer. He was professional and very polite. His work was impeccable. I had another gentleman come out to finish the job because I had not cleared the third closet properly. I received another appointment without issue. Again the work was beautifully done.

Although the products themselves are great, the process of getting the right design/configuration fell far short.

I absolutely love my new closets.

We highly recommend Closet America! Process, cost and quality exceeded all expectation.

Sales person was very knowledgeable and friendly

Great service

Didn’t install pegs in 2,000 holes. After spending a fortune, we have 2,000 shelf holes visible. Would have cost $10. I paid out of pocket and did this myself.

Knowledgeable staff and quality of product!

Was an absolute joy! From beginning to end! :)

Knowledgeable, friendly and professional

From the time we met with the rep thru completion, they did a great job.

Great Service

The sales experience was not good so I would not recommend. However, installation went very well.

No communication when job was being delayed due to a manufacturing error. I needed to track them down by calling and texting. Did not show any ugency to get the issue resolved. We are still without a closet creating HUGE imconvenience to us. The “best” they could do was 2 plus weeks before the install was complete. No concessions were offered or made for our inconvenience. There was also a problem where we had to sign approval for the work ahead of the install because of the loan requirements. This was a last minute issue the day before the install. And of course we never would have signed it afterwards, obviously as we are still waiting for our closet to be completed. Basically Closet America has our money, and the job has not even been completed.

Great service and excellent quality .. and easy to complete fast

It's hard to say with the quality. The drawers close a little weird but we need to see how the product holds up over time.

Very helpful and well trained installer love it

I like the measurements of the room space with detailed specifications. Installed to perfection.

Two lazy Susan shelves are broken and one shelf is missing

Good price

Highly recommend

I've used closet America twice. Both times similar experiences. Able to see the design before you purchase. Quality of the materials used is good. The finished look is pleasant and I believe there is good value.

The quality of materials is great, the install was quick!

We love our new closet.The installation was flawless.