Poor communication regarding installing details of installing product. When I expressed our concerns we were told to pay or they would place a lien on our house.. customer satisfaction was non existent.

There was only 2 men that came to do all the siding and gutters for my home and they didn't show up until 9:30am or 10am and some days they never came. They didn't clean up the mess as they went along and had to come back after they finally finished the job to get everything cleaned up. They constantly ignored the issues we complained about and did not fix the issues that needed to be fixed. We called Kenny repeatedly but all he ever did was lie to us when he would call us back but sometimes he did not call back. The lady that answers the phone is a little rude also. I just don't understand why only 2 men were assigned to do the job that took way longer than we were told and why they only worked barely 20 hours a week. With a reputable name like Champion we expected better customer service and a more timely job done. I wish I had used Lowes instead.

Arrived early, started immediately and meticulous in their work. Cleaned after each visit and answered all questions.

Read below. It has been a very frustrating, stressful saga.

Easy to work with and excellent quality.

Great communication. Installation completed within one day. Both sashes tilt in for easy cleaning.

Na

I ordered windows on March 6, 2026, at which time the line of credit was opened and my initial deposit was withdrawn. Within 48 hours, I was informed that the color and grid configuration I selected was unavailable. After several weeks of delays, the order was finally revised and placed on March 24, 2026. During this entire period, the line of credit remained active and payments had already begun despite no product being delivered.

The first set of windows arrived in mid-May. When the installation crew arrived, they discovered that all eight windows had been measured incorrectly. Two of my existing windows had already been removed before the issue was identified, requiring them to be boarded up while all eight windows were remeasured and reordered.

The replacement windows were finally installed on June 17, 2026. Unfortunately, every single window arrived with visible defects, including scratches, dents, chips, or other cosmetic damage. The installers themselves acknowledged the condition of the windows and attempted to place the least damaged units in the most visible locations to minimize their appearance.

Following installation, an additional issue became apparent. When sunlight shines through the windows, green square-shaped reflections appear throughout the white window grids. Neither the installers nor Champion representatives who have viewed the issue have been able to explain it, and several stated they had never seen anything like it before. While the windows appear acceptable on cloudy days, the green reflections are highly noticeable in direct sunlight and significantly detract from their appearance.

After nearly four months of delays, measurement errors, multiple reorderings, boarded-up windows, damaged products, and an unresolved visual defect affecting every window, I am extremely dissatisfied with both the product and the overall experience.

Given the extent of these issues, I am requesting a substantial refund and compensation for the inconvenience, delays, and diminished quality of the product I received. I believe this is a reasonable request considering the circumstances.

If we are unable to reach a satisfactory resolution, I will have no choice but to pursue other avenues, including filing complaints with the Better Business Bureau, posting reviews detailing my experience, and sharing photographs documenting the defects and installation issues.

I would appreciate a response from management or corporate leadership within the next few business days regarding how Champion intends to resolve this matter.
Laura Shroyer

The sales woman was informative and not pushy as sales people can be. I was kept informed of the build and receive times. The install team were the best. Professional, personable and had the process down. They knew how to handle 100 year old windows.

Quick to respond and complete the job

The project was completed with the customer's needs in mind. Experienced team was able to communicate the process so the customer was able to address concerns in advance.

Call back

Installed one bent window and one broken. Have asked for inspection from supervisor. Have been ignored for 2 days.

Quality of the siding.

This is the second major project that they have done for us. They previous added a sunroom at my primary residence and just finished installing new siding on a home I am trying to sell. Both jobs were beautifully and professionally done

I have already referred several people to Champion since our windows have been installed. Outstanding sales/service and installation MUST be highlighted. Everyone from the Mary in Sales, Susan in Service, Kinsey and Connor both on the Installation Team were absolutely the BEST to deal with. Everything promised has been delivered on -- We are ecstatic!! The windows have made an amazing difference in this 100+ farm house. Thank you Champion of JC.

Quality is great 👍, install was very professional and timely.

Installers did an excelent job.

Very knowledgeable friendly staff from Sales to Installation. Excellent price

I absolutely love my windows!!!

Fast friendly service

Reply and I will glad to explain my dissatisfaction mi

Nothing is perfect.

Everyone is extremely nice and quick to help. I am not happy with the installation, especially what I paid for it.

Very satisfied with the end result.