.

The lack of communication from all departments is remarkable. The fact that you continue to employee service techs that dont know how to measure properly is astounding.

Windows are Great

Very Professional

everything was great

The work was done the day and the men doing the installation did an excellent job.

Quality of door products are average.

The windows are great. The installation process was awful. And they still aren’t finalized after 3 weeks

Nothing has gone right since I ordered the doors. The first day he was supposed to come between one and three it had rained in the morning. He said they would still be there. Then he calls and said they had problems on the last job couldn’t make it. He would work me in in first thing in the morning. He said he said between eight and nine I called and he said they were loading up the truck now and they would be on. Then he calls back and says only one of the doors is here my question to him then was how in the world were you gonna do this yesterday? If you didn’t even know, the doors were here or not. Well then he said that other door should be in that afternoon and that they would come the next morning. I tried to stay out of their way. I noticed they were putting the molding back up and had not put any insulation around the door frame. So the guy stopped and put some foam insulation around the door. They finally get done. They walk through the door how it works blah blah blah and they leave my brother comes and says there’s a gap at the bottom of the door he said that should not be there. So when they call, we put in a ticket the same day to have them come back and look at the door so the guy comes then in a day or two and tries to adjust the door and it still wasn’t run. Now the whole door looks out of square. He said he was going to leave the ticket open because he’s not sure what to do. Champion called me. We’ve set up an appointment for July 7 to have someone else come look at the door. Each day I look at the door and I see more and more and more wrong like the door was never measured correctly to begin with.

My windows look amazing. The wait time from ordering them to getting them installed was very short and that was great!

Very efficient crew A++ Quality windows and doors.

Sales person was not as knowledgeable as id like. He did not share much about the wraps and the different color options. The way the windows look is most important to me so it was a bit of a miss to know there were other options... overall the product seems great and installation was smooth so We will see how well they hold up.

Friendly crew and got the job done.

We almost decided to skip over Champion because of the “sign now or lose a discount”. That’s a red flag, high pressure and not customer friendly. I understand why it’s done though. Plus the long lead time to get the windows/doors. And improved feedback on order status more often, other than just billing us at certain stages. It’s like a months long black hole.

Job done well and quicklyinstall

From the beginning, the company was straight forward and respectful of our time and space. Best window/door company we could’ve used.

I was hesitant to reach out to Champion because of a job that was done by my neighbor. As soon as I met the sales rep Mark, I felt at ease and when the installers came and worked with expertise I knew Champion was over and above of my expectations. It was the best investment I could have made!!!

did a great job and took care of everything very happy with my installer he did a great job.

See my comments in other categories

Gene the installer was awesome! He did a wonderful job! Jordan the sales consultant was great too! Thoroughly explained why Champion is a better product. After Gene got them installed, I am a believer, totally!

N/A

My installation because of the size of the front window required 3 people but only 2 were available. Thus this installation took 10 hrs to get done, I thought the windows were made to fit but there were gaps. 3 sizes were filled with foam. They did not have enough cover to go over the foam so will be back. The crank to open one of the windows is not working correctly. No one told me the mess that would be created. The installers were asked to remove their shoes as I have white carpet.

Champion was professional throughout the entire process, from sales thru installation. We highly recommend Champion and their team to anyone looking for a good value and a team you can trust.

A little pricey

Pleasant and non pushy salesman, great discounts

Champion windows are triple paned and insulated well.

After 2 people measured, all my windows were wrong and had to be remade.

I love the details provided to us when first meeting with the sales representative. He was well knowledgeable and was able to get us a quote right then and there.

Great service by Brian Peterson on install day and Gene Miller Construction that assisted him. They were very professional & got the job done right & in a timely fashion

They were very easy to work with. My windows were ready and installed sooner than I expected.

I asked for fu from.sales rep regarding non color match on internal trim. Did not receive any response.

Scheduling was a problem

Window install did not include inside trim, option was not discussed during purchase.

I don't generally recommend companies until I'm completely satisfied with my projects.

We have never gotten a working window and the regional manager is aware of my problems

I was taught if you don't have anything good to say then don't say anything.

When the crew left the windows dirty, Champion made it right for me.

The contractor or service provider did a ****ty job on both the windows and doors. It seems the only thing Champion is interested in is me signing off on the doors even though the windows are not finished and look crappy for the $17,000 that I paid

Did not rehang shades they uninstalled.

Reduce the cost.

The crew that came here was not very professional asked if he was doing all of the windows in the house...should know when you get here exactly what you need to do .No introduction i don't there names. Kitchen windows is not level i mentioned that hen they were here he looked at it, gave some bs answer in my opinion. I put a level on it yes it's not right I did need to use a different level my other one was a **** one. Later I found screws and nails in the driveway that probably bounced out when they threw them from the second floor. And also noticed later I had moved my grandma glass cross from the window to the floor to be out of there way and ready I went to pick it up and up it back and noticed it was chipped..that is were thy put the windows down when they brought them upstairs. And they did not clean the foam up around the windows looks like crap

Still waiting for the completion of my window install

Seems to be very high-quality I will know more when the winter months hit and the high heat this summer

What between the mistake made on master bedroom windows that I can't unlock them with my wood shutters back up, or all the damage to my wood trim, to the confusion at end of installation about needing a check when it was all handled between my money and greensky financing and the 0 % Financing. Installer should never had asked for any money but he didn't even know what greensky was. They're installer, they're finance company!!!???WTF

Got done in one day, cleaned up mess, very personalsble.

Ordered sliding glass door oct 2024, received a returned/ parts door with no handle and opens on wrong side…. Screen door has no inside handle and screen is not pulled tight & even.

Installation is a joke and no one will even call to take care of the issues we have voiced our concerns on.

Verdict is still out, cracked frame (waiting for reinstall) and the screen rattles in the master bedroom with the 2 sliders.

Windows took forever to come in. I had ordered half screens in my slider, got full screens. Called my sales person no response! Called Mark in the office. Said they don't do half screens and that my sales person probably wasn't knowledgeable on that, it's on my contract. I've tried to contact them again, no response. The Windows are fine, customer service needs alot of improvement!! Will not recommend Champion, I'm old school, customer service still means alot to me!

Coordination and communication did not exist