They were accommodating and put our needs as well as their job!

The whole process from start to finish was awful and stressful. The salesperson ordered my doors wrong. I only knew that because I asked for a picture of chest the doors would look like. He corrected the order. We were told 8 weeks for our doors . The whole process took 7 months. The factory made the doors the wrong size. The installer had removed my front door completely before realizing the doors were the wrong size. He had to piece together my door and put it back up. It looked hideous and did not close properly. I was told my order would be a rush and I would receive in 4 weeks. After 4 weeks I called to inquire. I left several messages before finally getting a response . After being told It would take another 2 weeks (so a total of 6 weeks now). I inquired again no response to phone called, left messages or emails.
I even sent an email saying I wanted to cancel and get a full refund or I want compensation. I heard from someone who said they would send my email to corporate who would be calling me. But I still heard nothing. After several more weeks went by I heard from someone that my doors were ready and scheduled the install. I finally heard from someone in corporate that said I would be hearing from some one soon. She said I was the talk of the office. I’m still waiting for a phone call from corporate.

The Champion folks stayed in constant contact while our sunroom was being installed and we couldn’t be happier with the finished product!

4 Screens were not delivered. No clarity of why they were not there at the time of installation nor no immediate correction.

very professional

Of the 5 windows installed 3 had screens that had big dents in the frame. Several screens were wavy. The sliding door had paint overspray all over the glass and needed to be replaced. I was told one day installation. One person was sent so it took two days.

The salesman was kind and did not push at all to purchase.

Pretty expensive for inserts, and sales reps need to listen to what the customer is looking for.

Quality of work

The builders and electrician were very pleasent and hard workers. The final project turned out beautiful.

Salesperson pricing and quality

The whole process was so easy. From consult, to measurements, to installation

The crew was friendly and efficient. They were responsive to my requests and questions.

Process was smooth and quality focused. On install there was a team that performed the work with time efficiency and thorough. I appreciated the thorough clean up when complete and communication was very explanatory the whole process. Thanks!

With all the issues we had with this job, I feel like the $300 gift card offered on my 14K project was a "just go away" settlement.

The windows are fantastic! Can tell the difference immediately.

Everyone was excellent. The sakes people, the ones who measured, the installers, the followup people, everyone...

Professionalism, great interactions with everyone from salesman to the installers. Quality work.

Across the board, everyone was wonderful, and honest about the products and services.

Was never informed of delays, lied to about status of my order, 3 months late on promised install

The installers did quality work and the windows look great. We had an issue that could only be fixed by replacement of the window frame. Champion was quick to recognize the issue when I presented it to them. They scheduled the fabrication of the new frame on the call. Everything about timing and payment schedule was as expected from the initial conversation with the salesperson.

Lower the costs….

Very easy to get a hold of and very professional.

Organization of items and installations.

The installation was seamless. The project manager always kept me up-to-date as to when things were gonna be delivered or delayed, and it gave me a great piece of mind.