Igor and Daniel did not take any short cuts. They worked steadily all day.

everyone was courteous and professional.

The triple pane glass is great and blocks out the heat keeping my house 5-10 degrees cooler

Easy to work with very professional

Excellent quality, warranty, installation, and customer service

The service we received from the sales staff to the installation and even after was wonderful. I would especially like to thank Frank Davila, Daniel Phillips and our whole installation crew for all of their help with our project.

The Champion windows have definitely helped with this terrible heat wave we are in

Joe, Frank, Edgar, and Marco have done an amazing job. There were some hiccups along the way, but overall from start to finish, they have ensured my satisfaction.
Joe is especially an asset to your company and because of his ability to conceptualize a working design and communicate throughout the process, he should be recognized and rewarded.
I love your product, and in the future look forward to having my windows upgraded by your company as well.
Thanks to all for all of the hard work.

I was provided with no information on the thermal properites of the door to try to claim the state tax credit after asking multiple times. The "FREE VACATION VOUCHER" they gave me is a complete scam and after paying $100 to "activate" the voucher the cost of the "FREE" stay was MORE than just booking on google.

I like the quality and the look of the windows.

Love love love the windows. I was impressed with the reps presentation of their products. Measuring for windows was done within a week. Then that was the last I heard from Champion for 4 months. I called my rep, and he never returned my phone calls. I almost forgot I ordered windows. The communication with Champion is very poor.

Efficient service, quality windows

Isaac Zamora, the Champion representative , was on time, answered calls and knowledgeable about the product.

Install was quick . No damage to the house inside or outside. Finish off beautifully inside and out

Liked the team responsible for the sunroom installation.

Windows have made a great impact in the rooms they were installed in, the difference was noted immediately

Liked the windows.

Not even two months after the install, it rained and one of the big windows leaked the living room. I tried calling every number listed in the sales folder, left 3-4 voice-mail, and even called back the following day and did the same thing. No one has bothered to call back. Terrible communication. That's not even taking into account the install itself.

Your company is not upfront with customers about prices--no individual price list is given for windows. Your company is not open about the windows NOT being EnergyStar--in fact, you deliberately mislead people with your graphics that are on papers and your website--and the windows are not eligible for energy rebates of any kind.

There were multiple delays in my product, broken windows and the door was measured wrong multiple times.
Customer service was poor and I did not get an answer from customer service or the local office for over 4-5 months.
When I did I asked for a discount or some sort of compensation for the poor treatment as a consumer and there was nothing corporate was willing to give me. Instead I had to pay in full to receive my delayed product and then the local team made sure to cover their butts by taking pictures of the finished product to make sure I couldn’t come back and complain. They even said corporate wants documentation that everything was installed without damage. I hated my experience and inform everyone I know that I was treated like this.

They're easy to do business with from beginning to end.

Couldn’t get ahold of them, 2-3 months to install windows, they ordered the wrong size windows

Installation went well the fellows Anthony and Tim did a great job. They were friendly, careful and payed attention to details.

Your salesperson said we could apply for Energy Star rebates for our windows but Champion does not provide an itemized invoice which is required for the rebate.

Communication could have been much better.

See below

It would have been very helpful if the sales person Richard would have had a sample of the slider window with him when he came to my home.

Quality of Windows is great

We have left messages regarding our windows in kitchen and bathroom not able to open. Person was sent to check this problem and kitchen window not resolved. We would like someone to give some attention to this costly window installment

I love love love my French doors. They are amazing. I don't know how I went this long without them. They did an amazing job, so professional and went through every step that they did to get the job done.

From start to finish all the employees were very accommodating and very professional! Each one took the time to research the many questions that I had on warranties, installation techniques, and insuring that the finished product met my expectation and beyond!!!

The material quality and installation appearance exceeded my expectations.

Great experience from initial contact to installation.

Current and Prior experience with Championno

The sales pitch and salesperson where professional, but after signing the contract, totally no communication, was told 6 to 10 weeks, almost 6 month later we finally got the windows installed. Made 3 calls after about 8 weeks called 800 # was told waiting on information from salesperson, wife called salesperson he said he'd look into it no call back, I called salesperson a week later again he said he look into and call back, no call back, about 3 weeks later I get a call saying your installers will be at the house the next morning, again no communication, this had us scrabbling to find someone to be at the house, since both my wife and I work.
So based on this I will highly not recommended your company, we do love the product and I will say the installation crew where very professional, but not enough to save us from recommended your company.

Great product and awesome customer service….

The experience we had with Mason was horrible. He effectively ghosted us in regards to our order. He needs more training and more knowledge regarding the products he's selling. Our biggest issue could have been resolved when we placed the order if he had been better. He also needs to understand what a follow up is. I'm convinced that at some point in your process a flag went off regarding the style door vs the size offered. I suspect that someone other than the customer made a decision on how to proceed.
Improve training and communication moving forward.

Respond to customer sooner.

Very good communication and customer service

All along the way I have had to send reminders for updates, and I am still waiting on a replacement window and have asked for updates multiple times and have not heard anything. I am pretty unimpressed with champion as a company. the only people I have been impressed with was the installers.

Quality of windows

Lack of customer service

Quality product and great service.

As far as the salesman, as soon as he had the sale he was gone and did not ever reach out to see how it was going (he hit his quota) . everyone else from folks o n the phone and the install team were good.

I had to initiate calls for scheduling measurement and make payments after waiting for weeks longer than what the salesmen had told me. I felt like if I had not been following up, things would not have been scheduled.

No much. They have been paid the full contract amount, but the job isn’t finished.

Very good product at very good price. Installation went smoothly and efficiently.

Very poor communication overall. Still waiting for a call from customer service.

Great service and product

quality of the windows and customer service